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Compare FixMe.IT and Zoho Assist

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side-by-side comparison of FixMe.IT vs. Zoho Assist
based on preference data from user reviews. FixMe.IT rates 4.7/5 stars with 172 reviews. By contrast, Zoho Assist rates 4.6/5 stars with 294 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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FixMe.IT
FixMe.IT
(172)
4.7 out of 5
FixMe.IT
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes
Zoho Assist
Zoho Assist
(294)
4.6 out of 5
Zoho Assist
Answer a few questions to help the Zoho Assist community
Have you used Zoho Assist before?
Yes
Star Rating
FixMe.IT
FixMe.IT
Zoho Assist
Zoho Assist
Market Segments
FixMe.IT
FixMe.IT
Small-Business (69.0% of reviews)
Zoho Assist
Zoho Assist
Small-Business (80.1% of reviews)
Entry Level Price
FixMe.IT
FixMe.IT
$30 per seat/month
Zoho Assist
Zoho Assist
$0 1 Remote Support Technician and 5 Unattended Computers

FixMe.IT vs Zoho Assist

When assessing the two solutions, reviewers found FixMe.IT easier to use, set up, and administer. Reviewers also preferred doing business with FixMe.IT overall.

  • Reviewers felt that Zoho Assist meets the needs of their business better than FixMe.IT.
  • When comparing quality of ongoing product support, reviewers felt that FixMe.IT is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Assist over FixMe.IT.
Categories
Shared Categories
FixMe.IT
FixMe.IT
Zoho Assist
Zoho Assist
FixMe.IT and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
FixMe.IT
FixMe.IT has no unique categories
Zoho Assist
Zoho Assist has no unique categories
Pricing
FixMe.IT
FixMe.IT Pricing
Monthly subscription
$30per seat/month
Annual subscription
$300per seat/year
Free Trial
Zoho Assist
Zoho Assist Pricing
Free Edition (free plan, free forever)
$01 Remote Support Technician and 5 Unattended Computers
Standard Edition-Remote Support
$81 Technician per month (billed annually) $10 month on month
Professional Edition-Remote Support
$131 Technician per month (billed annually) $15 month on month
Enterprise Edition-Remote Support
$211 Technician per month (billed annually) $25 month on month
Standard Edition-Unattended Access
$825 computers per month(billed annually) $10 month on month
Free Trial
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Ratings
Meets Requirements
FixMe.IT
FixMe.IT
9.0
Responses: 165
Zoho Assist
Zoho Assist
9.1
Responses: 261
Ease of Use
FixMe.IT
FixMe.IT
9.6
Responses: 166
Zoho Assist
Zoho Assist
9.3
Responses: 261
Ease of Setup
FixMe.IT
FixMe.IT
9.6
Responses: 140
Zoho Assist
Zoho Assist
9.4
Responses: 207
Ease of Admin
FixMe.IT
FixMe.IT
9.7
Responses: 140
Zoho Assist
Zoho Assist
9.4
Responses: 207
Quality of Support
FixMe.IT
FixMe.IT
9.4
Responses: 147
Zoho Assist
Zoho Assist
8.9
Responses: 220
Ease of Doing Business With
FixMe.IT
FixMe.IT
9.5
Responses: 136
Zoho Assist
Zoho Assist
9.3
Responses: 203
Product Direction (% positive)
FixMe.IT
FixMe.IT
8.9
Responses: 163
Zoho Assist
Zoho Assist
9.2
Responses: 256
Features
Administration
Screen Sharing
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
File Sharing
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Session Recording
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Unattended Remote Access
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Multi - Session Handling
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Multi-Monitor Support
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Platform Additional Functionality
Cloud
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
8.4
Responses: 16
Mobility
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
8.4
Responses: 16
Messaging
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
8.3
Responses: 15
Maintenance
Remote Reboot
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Remote Printing
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Communication
Text Chat
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
VoIP
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Video Conference Call
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Screen Annotations
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Security
Data Encryption
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Compliance
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Device Support
Mobile Device Access
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Multi-Platform Support
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Cross-Platform
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Performance
Reporting
FixMe.IT
FixMe.IT
Not enough data available
Zoho Assist
Zoho Assist
Not enough data available
Administration
Usage Information
FixMe.IT
FixMe.IT
8.9
Responses: 51
Zoho Assist
Zoho Assist
Feature Not Available
Integrations
FixMe.IT
FixMe.IT
8.6
Responses: 37
Zoho Assist
Zoho Assist
8.4
Responses: 68
Diagnostics
FixMe.IT
FixMe.IT
Feature Not Available
Zoho Assist
Zoho Assist
8.3
Responses: 69
Session Recording
FixMe.IT
FixMe.IT
8.4
Responses: 29
Zoho Assist
Zoho Assist
8.2
Responses: 54
Session Transfer
FixMe.IT
FixMe.IT
8.6
Responses: 28
Zoho Assist
Zoho Assist
8.3
Responses: 58
Unattended Access
FixMe.IT
FixMe.IT
9.5
Responses: 54
Zoho Assist
Zoho Assist
9.1
Responses: 88
File Sharing
FixMe.IT
FixMe.IT
9.2
Responses: 45
Zoho Assist
Zoho Assist
8.7
Responses: 76
Platform
Cross-Platform Access
FixMe.IT
FixMe.IT
Feature Not Available
Zoho Assist
Zoho Assist
9.0
Responses: 77
Mobile Device Access
FixMe.IT
FixMe.IT
Feature Not Available
Zoho Assist
Zoho Assist
8.7
Responses: 68
Applications Management
FixMe.IT
FixMe.IT
Feature Not Available
Zoho Assist
Zoho Assist
Feature Not Available
Remote Device Control
FixMe.IT
FixMe.IT
9.3
Responses: 53
Zoho Assist
Zoho Assist
9.3
Responses: 86
Security
Remote Wipe
FixMe.IT
FixMe.IT
Feature Not Available
Zoho Assist
Zoho Assist
Feature Not Available
Device Management
FixMe.IT
FixMe.IT
8.5
Responses: 24
Zoho Assist
Zoho Assist
Feature Not Available
Device Enrollment
FixMe.IT
FixMe.IT
8.5
Responses: 27
Zoho Assist
Zoho Assist
7.8
Responses: 44
Reviewers' Company Size
Reviewers of both FixMe.IT and Zoho Assist were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
FixMe.IT
FixMe.IT
69.0%
Zoho Assist
Zoho Assist
80.1%
Mid-Market
(51-1000 emp.)
FixMe.IT
FixMe.IT
29.2%
Zoho Assist
Zoho Assist
17.0%
Enterprise
(> 1000 emp.)
FixMe.IT
FixMe.IT
1.8%
Zoho Assist
Zoho Assist
2.9%
Reviewers' Industry
FixMe.IT
FixMe.IT Industry
Information Technology and Services
31.6%
Computer Software
9.9%
Computer Networking
5.3%
Computer & Network Security
4.1%
Hospital & Health Care
2.9%
Other
46.2%
Zoho Assist
Zoho Assist Industry
Information Technology and Services
31.9%
Computer Software
6.9%
Computer & Network Security
6.2%
Computer Networking
4.3%
Marketing and Advertising
3.3%
Other
47.5%
Reviews
Most Helpful Favorable Review
FixMe.IT
G
User in Higher Education

Fixme.it has made my life way easier. Fantastic and efficient software.

Zoho Assist
G
Administrator in Electrical/Electronic Manufacturing

Simplicity, ease of use and is user friendly.

Most Helpful Critical Review
FixMe.IT
G
Administrator in Construction

They did away with the per session licensing. You sign up for a year or not at all. I am winding down my IT work and just need to have it available. Way to expensive to renew again for occasional use.

Zoho Assist
Saúl L.
User in Information Technology and Services

It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...

Discussions
FixMe.IT
FixMe.IT Discussions
How does your pricing work?
1 comment
Offical Response from FixMe.IT
FixMe.IT offers two subscription plans: monthly ($30 per seat per month) and annual ($300 per seat per year). You are paying for the number of purchased...Read more
How many remote users can I connect to using my seat?
1 comment
Offical Response from FixMe.IT
A single seat allows to support an unlimited number of "on-demand" (attended) remote users and up to 150 unattended machines.Read more
How many remote users can I connect to simultaneously using my seat?
1 comment
Offical Response from FixMe.IT
You can connect to an unlimited number of remote users simultaneously with a single seat.Read more
Zoho Assist
Zoho Assist Discussions
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
Cindy M.
CM
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
PM
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Daniel S.
DS
Comment deleted by user.Read more
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