# FixMe.IT vs Remote Desktop Services Comparison | | FixMe.IT | Remote Desktop Services | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 221 | 140 | | **Largest Market Segment** | Small-Business (65.9% of reviews) | Small-Business (33.8% of reviews) | | **Entry Level Price** | Starting at $32.50 1 Seat Per Month | No pricing available | --- ## Top Pros & Cons ### FixMe.IT **Not enough data** ### Remote Desktop Services Pros: - Easy Setup (1 reviews) - User-Friendly (1 reviews) --- ## Ratings Comparison | Rating | FixMe.IT | Remote Desktop Services | |---|---|---| | **Meets Requirements** | 9.1 (200 reviews) | 9.1 (134 reviews) | | **Ease of Use** | 9.6 (201 reviews) | 9.1 (134 reviews) | | **Ease of Setup** | 9.6 (170 reviews) | 8.9 (40 reviews) | | **Ease of Admin** | 9.7 (170 reviews) | 8.9 (39 reviews) | | **Quality of Support** | 9.4 (176 reviews) | 8.5 (97 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (163 reviews) | 9.1 (34 reviews) | | **Product Direction (% positive)** | 9.0 (192 reviews) | 8.2 (132 reviews) | --- ## Pricing ### FixMe.IT #### Entry-Level Pricing Plan: FixMe.IT subscription Price: Starting at $32.50 1 Seat Per Month Key Features: - Unlimited on-demand support - Unattended access to 200 machines - Multi-session handling [Learn more about FixMe.IT](https://www.g2.com/products/fixme-it/reviews) #### Free Trial Yes ### Remote Desktop Services #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Remote Support | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | 9.1/10 | 27 | | **Remote Desktop Services** | N/A | N/A | #### Administration | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Screen Sharing** | 9.6 (26 reviews) | Not enough data | | **File Sharing** | 8.6 (23 reviews) | Not enough data | | **Session Recording** | 9.2 (12 reviews) | Not enough data | | **Unattended Remote Access** | 9.4 (24 reviews) | Not enough data | | **Multi - Session Handling** | 9.1 (20 reviews) | Not enough data | | **Multi-Monitor Support** | 8.5 (25 reviews) | Not enough data | #### Maintenance | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Remote Reboot** | 8.9 (25 reviews) | Not enough data | | **Remote Printing** | Feature Not Available | Not enough data | #### Communication | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Text Chat** | 8.6 (21 reviews) | Not enough data | | **VoIP** | Feature Not Available | Not enough data | | **Video Conference Call** | Feature Not Available | Not enough data | | **Screen Annotations** | 9.1 (17 reviews) | Not enough data | #### Security | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Data Encryption** | 9.6 (21 reviews) | Not enough data | | **Compliance** | 9.5 (20 reviews) | Not enough data | #### Device Support | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Mobile Device Access** | Feature Not Available | Not enough data | | **Multi-Platform Support** | Feature Not Available | Not enough data | | **Cross-Platform** | Feature Not Available | Not enough data | #### Performance | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Reporting** | 9.2 (17 reviews) | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | 8.9/10 | 76 | | **Remote Desktop Services** | 8.5/10 | 62 | #### Administration | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Usage Information** | 9.0 (66 reviews) | 8.8 (53 reviews) | | **Integrations** | 8.7 (42 reviews) | 8.5 (49 reviews) | | **Diagnostics** | Feature Not Available | 8.5 (50 reviews) | | **Session Recording** | 8.5 (38 reviews) | 8.4 (42 reviews) | | **Session Transfer** | 8.6 (37 reviews) | 8.4 (44 reviews) | | **Unattended Access** | 9.5 (73 reviews) | 8.0 (47 reviews) | | **File Sharing** | 8.9 (61 reviews) | 8.9 (54 reviews) | #### Platform | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Cross-Platform Access** | Feature Not Available | 9.1 (50 reviews) | | **Mobile Device Access** | Feature Not Available | 8.0 (35 reviews) | | **Applications Management** | Feature Not Available | 8.7 (51 reviews) | | **Remote Device Control** | 9.4 (72 reviews) | 9.0 (56 reviews) | #### Security | Feature | FixMe.IT | Remote Desktop Services | |---|---|---| | **Remote Wipe** | Feature Not Available | 8.1 (42 reviews) | | **Device Management** | 8.7 (39 reviews) | 8.5 (48 reviews) | | **Device Enrollment** | 8.8 (42 reviews) | 8.0 (42 reviews) | --- ## Categories **Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to FixMe.IT (1):** [Remote Support Software](https://www.g2.com/categories/remote-support) --- ## Reviewer Demographics ### By Company Size | Segment | FixMe.IT | Remote Desktop Services | |---|---|---| | **Small-Business** | 65.9% | 33.8% | | **Mid-Market** | 31.8% | 33.1% | | **Enterprise** | 2.3% | 33.1% | ### By Industry #### FixMe.IT - **Information Technology and Services:** 28.2% - **Computer Software:** 9.1% - **Computer Networking:** 5.5% - **Computer & Network Security:** 4.5% - **Accounting:** 3.6% - **Telecommunications:** 2.7% - **Construction:** 2.7% - **Insurance:** 2.3% - **Education Management:** 2.3% - **Hospital & Health Care:** 2.3% - **Other:** 36.8% #### Remote Desktop Services - **Information Technology and Services:** 15.8% - **Computer Software:** 10.8% - **Computer Networking:** 7.9% - **Computer & Network Security:** 6.5% - **Non-Profit Organization Management:** 5.0% - **Real Estate:** 4.3% - **Financial Services:** 2.9% - **Construction:** 2.9% - **Higher Education:** 2.9% - **Hospital & Health Care:** 2.9% - **Other:** 38.1% --- ## Alternatives ### Alternatives to FixMe.IT - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1093 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (644 reviews) ### Alternatives to Remote Desktop Services - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1093 reviews) - [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) — 4.6/5 stars (109 reviews) - [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews) - [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews) - [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews) — 4.1/5 stars (15 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews) - [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews) --- ## Top Discussions ### FixMe.IT - Title: [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT utilizes TLS 1.2 transport security with an industry-standard 256-bit AES encryption algorithm." - Title: [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT provides a completely secure way of accessing remote computers, transferring files and screen-sharing: - You don't have to open any ports or adjust..." - Title: [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "You can connect to an unlimited number of remote users simultaneously with a single seat." - Title: [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "A single seat allows to support an unlimited number of "on-demand" (attended) remote users and up to 150 unattended machines." - Title: [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT offers two subscription plans: monthly ($30 per seat per month) and annual ($300 per seat per year). You are paying for the number of purchased..." ### Remote Desktop Services No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fixme-it-vs-remote-desktop-services)