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Compare FixMe.IT and LogMeIn Rescue 
Featured Products
At a Glance
Market Segments
Small-Business (65.9% of reviews)
Mid-Market (39.7% of reviews)
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
No pricing available
FixMe.IT
Star Rating
(221)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
Learn more about FixMe.ITLogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueFixMe.IT vs LogMeIn Rescue
When assessing the two solutions, reviewers found FixMe.IT easier to use, set up, and administer. Reviewers also preferred doing business with FixMe.IT overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than FixMe.IT.
- When comparing quality of ongoing product support, reviewers felt that FixMe.IT is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FixMe.IT over LogMeIn Rescue.
Pricing
Entry-Level Pricing
FixMe.IT
FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
- Unlimited on-demand support
- Unattended access to 200 machines
- Multi-session handling
LogMeIn Rescue
No pricing availableFree Trial
FixMe.IT
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
9.1
200
9.3
159
Ease of Use
9.6
201
9.2
159
Ease of Setup
9.6
170
9.1
93
Ease of Admin
9.7
170
9.0
82
Quality of Support
9.4
176
8.8
142
Has the product been a good partner in doing business?
9.5
163
9.0
78
Product Direction (% positive)
9.0
192
8.5
149
Features by Category
Ticket and Case Management
Not enough data
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
26
9.7
46
8.6
23
9.6
45
9.2
12
9.1
42
9.4
24
9.1
39
9.1
20
9.2
43
8.5
25
8.9
43
Maintenance
8.9
25
9.3
43
Feature Not Available
8.8
33
Communication
8.6
21
9.2
43
Feature Not Available
8.1
32
Feature Not Available
8.0
34
9.1
17
8.9
40
Security
9.6
21
9.3
40
9.5
20
9.0
39
Device Support
Feature Not Available
8.3
40
Feature Not Available
8.8
39
Feature Not Available
8.7
41
Performance
9.2
17
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
66
9.0
59
8.7
42
8.9
48
Feature Not Available
8.9
58
8.5
38
9.0
56
8.6
37
9.4
60
9.5
73
9.3
58
8.9
61
9.2
64
Platform
Feature Not Available
9.4
58
Feature Not Available
8.5
50
Feature Not Available
9.2
52
9.4
72
9.4
63
Security
Feature Not Available
9.4
39
8.7
39
9.3
45
8.8
42
9.2
44
Categories
Categories
Shared Categories
FixMe.IT and LogMeIn Rescue are categorized as Remote Desktop and Remote Support
Unique Categories
FixMe.IT has no unique categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
FixMe.IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
9.1%
Computer Networking
5.5%
Computer & Network Security
4.5%
Accounting
3.6%
Other
49.1%
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Discussions
How many remote users can I connect to simultaneously using my seat?
2 Comments
ES
Personally I have never hit the limit yet but from my understanding its 150 systems.Read more
What type of encryption does FixMe.IT use?
2 Comments
ES
uses industry-standard 256-bit encryption transmitted over a secure SSL connection.Read more
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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