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At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(578)4.1 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9's Pop-up Chat feature scores slightly higher (8.8) compared to Zendesk's (8.7), indicating that Five9 may offer a more effective real-time communication tool for customer engagement.
- Reviewers mention that Five9 excels in Notifications with a score of 8.9, surpassing Zendesk's 8.5, suggesting that users appreciate the timely alerts and updates provided by Five9.
- G2 users highlight that Five9's Speech capabilities are rated at 8.1, outperforming Zendesk's 7.6, which indicates that Five9 may provide a more robust voice interaction experience for customers.
- Users on G2 note that Zendesk's Ticket Resolution feature is rated higher (8.1) than Five9's (7.6), suggesting that Zendesk may be more effective in resolving customer issues efficiently.
- Reviewers say that Five9's Customization options are rated at 8.2, while Zendesk's are slightly lower at 8.0, indicating that Five9 may offer more flexibility in tailoring the software to specific business needs.
- Users report that Zendesk's Knowledge Base feature scores 8.5, compared to Five9's 7.9, suggesting that Zendesk provides a more comprehensive resource for self-service support, which can enhance customer satisfaction.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
477
8.6
5,118
Ease of Use
8.4
486
8.6
5,162
Ease of Setup
8.0
344
8.0
3,186
Ease of Admin
8.0
295
8.2
3,073
Quality of Support
8.3
459
8.4
4,796
Has the product been a good partner in doing business?
8.6
294
8.4
2,999
Product Direction (% positive)
7.4
473
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
6.9
8
7.8
1387
|
Verified
7.9
56
8.0
1777
|
Verified
9.2
10
8.3
1947
|
Verified
8.3
9
8.2
1739
|
Verified
8.3
10
7.9
2339
|
Verified
8.5
9
8.0
2407
|
Verified
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Not enough data
Agent Tools
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
8.5
49
Not enough data
8.5
48
Not enough data
8.4
50
Not enough data
Engagement
8.4
47
Not enough data
8.4
53
Not enough data
8.4
48
Not enough data
Performance
8.8
52
Not enough data
8.9
49
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
217
|
Verified
Not enough data
7.5
166
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
7.3
158
|
Verified
Not enough data
7.5
166
|
Verified
Not enough data
Generative AI
6.2
55
Not enough data
Functions
8.8
247
|
Verified
Not enough data
8.8
250
|
Verified
Not enough data
8.7
225
|
Verified
Not enough data
8.1
159
|
Verified
Not enough data
8.7
189
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.8
205
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
Agentic AI - Contact Center
6.0
30
Not enough data
7.0
32
Not enough data
Feature Not Available
Not enough data
6.6
31
Not enough data
Administrative
8.2
225
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.3
255
|
Verified
Not enough data
8.7
196
|
Verified
Not enough data
8.3
168
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Feature Not Available
7.7
26
Feature Not Available
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Feature Not Available
7.9
25
Feature Not Available
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Workforce Management
8.5
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
8.3
50
|
Verified
Not enough data
8.2
49
|
Verified
Not enough data
6.7
46
Not enough data
Administration
8.1
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
7.7
91
Not enough data
6.8
86
Not enough data
8.4
95
Not enough data
8.8
99
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.9
99
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
9.0
92
Not enough data
8.9
92
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
Not enough data
8.7
99
Not enough data
Customer Support
8.1
30
8.1
82
8.2
30
7.6
77
7.8
30
8.1
84
Automation
7.8
29
8.1
83
8.4
29
8.2
83
8.2
28
8.1
84
Artificial Intelligence
Feature Not Available
7.8
83
7.9
28
7.7
82
7.6
28
7.7
84
Generative AI
5.1
13
Feature Not Available
6.7
14
7.9
207
5.3
13
Feature Not Available
Communication
8.9
53
8.6
950
|
Verified
9.0
54
8.5
964
|
Verified
8.2
47
8.1
720
8.5
49
8.5
737
|
Verified
8.3
40
8.0
520
Internal Use
7.9
56
8.0
1777
|
Verified
8.1
43
8.5
849
|
Verified
7.8
42
8.1
650
8.5
45
8.5
898
8.0
46
8.6
824
|
Verified
8.5
47
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Feature Not Available
8.6
71
Feature Not Available
8.0
70
Autonomy
Feature Not Available
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Zendesk for Customer Service are categorized as Chatbots, AI Customer Support Agents, Conversational Support, Help Desk, Digital Customer Service Platforms, Live Chat, Social Customer Service, Proactive Notification, AI Agents For Business Operations, and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as AI Voice Assistants, Contact Center, Auto Dialer, Contact Center Workforce, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, UCaaS Platforms, Call Compliance, Customer Communications Management, Contact Center Knowledge Base, AI Agent Builders, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, and Outbound Call Tracking
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Shared Inbox, Complaint Management, and Customer Self-Service
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
8.2%
Insurance
7.3%
Information Technology and Services
6.4%
Telecommunications
5.4%
Other
64.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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