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# Five9 Intelligent Cloud Contact Center Platform vs RingEX Comparison - What are their main differences?

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Five9 Intelligent Cloud...RingEX[+ Add Product](#)

Pricing

**Five9 Intelligent Cloud Contact Center Platform**

**$119.00** Other Per Month · Digital 

**$159.00** Other Per Month · Core

**Custom Quote Available** Other Per Month · Premium

**Custom Quote Available** Other Per Month · Optimum

**Custom Quote Available** Other Per Month · Ultimate

Show more

**RingEX**
Free Trial

**$30.00** Per User Per Month · Core

**$35.00** Per User Per Month · Advanced

**$45.00** Per User Per Month · Ultra

**Pricing Insights**
from reviews

Perceived Cost

**Five9 Intelligent Cloud Contact Center Platform**
$$$$$

**RingEX**
$$$$$

Average Discount

**Five9 Intelligent Cloud Contact Center Platform**
8%

**RingEX**
11%3% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

**RingEX** 6 months
Based on 100 responses

Return on Investment

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

**RingEX** 6 months
Based on 100 responses

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

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**Pros & Cons**
from reviews

**Five9 Intelligent Cloud Contact Center Platform**

Ease of Use (131)

Customer Support (89)

Call Issues (46)

Complexity (35)

**RingEX**

Ease of Use (216)

Customer Support (127)

Poor Customer Support (55)

Complex Processes (49)

Integrations

**Five9 Intelligent Cloud Contact Center Platform**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e67730f6fd1d33f327ed0027bdcd7897/aline-aline.png "Product Avatar Image")

Aline

](https://www.g2.com/products/aline-aline/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fd4f6dac0f9dd81cafda5fab4b3d83c4/amplifai.jpg "Product Avatar Image")

AmplifAI

](https://www.g2.com/products/amplifai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image")

Assembled WFM

](https://www.g2.com/products/assembled-wfm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[
View all
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations)

**RingEX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image")

Box

](https://www.g2.com/products/box/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image")

Dropbox

](https://www.g2.com/products/dropbox/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[
View all
](https://www.g2.com/products/ringex/integrations)

Screenshots

**Five9 Intelligent Cloud Contact Center Platform**
 ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png)

**RingEX**
 ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG)

**Ratings**
from reviews

Meets Requirements

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 527 responses

**RingEX**

**8.8** /10

Based on 1,257 responses

Ease of Use

**Five9 Intelligent Cloud Contact Center Platform**

**8.5** /10

Based on 537 responses

**RingEX**

**8.6** /10

Based on 1,277 responses

Ease of Setup

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 393 responses

**RingEX**

**8.2** /10

Based on 854 responses

Ease of Admin

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 332 responses

**RingEX**

**8.3** /10

Based on 721 responses

Quality of Support

**Five9 Intelligent Cloud Contact Center Platform**

**8.3** /10

Based on 508 responses

**RingEX**

**8.0** /10

Based on 1,158 responses

Has the product been a good partner in doing business?

**Five9 Intelligent Cloud Contact Center Platform**

**8.6** /10

Based on 331 responses

**RingEX**

**8.3** /10

Based on 708 responses

Product Direction (% positive)

**Five9 Intelligent Cloud Contact Center Platform**

**7.5** /10

Based on 513 responses

**RingEX**

**8.0** /10

Based on 1,205 responses

**Features**
ratings from reviews

Call Center Infrastructure (CCI)

**8.0** /10

Based on 126 responses

**8.8** /10

Based on 273 responses

Auto Dialer

**7.2** /10

Based on 166 responses

Not enough data

Online Fax

Not enough data

**8.8** /10

Based on 220 responses

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Webinar

Not enough data

**8.4** /10

Based on 109 responses

Conversation Intelligence

Not enough data

**9.4** /10

Based on 31 responses

Contact Center Quality Assurance

**8.1** /10

Based on 62 responses

Not enough data

Contact Center

**8.1** /10

Based on 356 responses

Not enough data

Call Compliance

**8.6** /10

Based on 73 responses

Not enough data

Video Conferencing

Not enough data

**9.0** /10

Based on 318 responses

ServiceNow Store Apps

**9.6** /10

Based on 8 responses

Not enough data

Contact Center Workforce

**8.1** /10

Based on 61 responses

Not enough data

Customer Service Automation

**8.0** /10

Based on 31 responses

Not enough data

Live Chat

**7.6** /10

Based on 72 responses

Not enough data

Speech Analytics

**5.3** /10

Based on 6 responses

Not enough data

Cloud PBX Platforms

Not enough data

**8.9** /10

Based on 110 responses

VoIP Providers

Not enough data

**8.9** /10

Based on 784 responses

Outbound Call Tracking

**8.4** /10

Based on 12 responses

Not enough data

Sales Coaching

Not enough data

**9.7** /10

Based on 11 responses

UCaaS Platforms

Not enough data

**9.4** /10

Based on 103 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
23.3%

Mid-Market(51-1000 emp.)
57.5%

Enterprise(\> 1000 emp.)
19.2%

Small-Business(50 or fewer emp.)
23.3%

Mid-Market(51-1000 emp.)
57.5%

Enterprise(\> 1000 emp.)
19.2%

Small-Business(50 or fewer emp.)
57.0%

Mid-Market(51-1000 emp.)
35.8%

Enterprise(\> 1000 emp.)
7.2%

Small-Business(50 or fewer emp.)
57.0%

Mid-Market(51-1000 emp.)
35.8%

Enterprise(\> 1000 emp.)
7.2%

**Reviewers' Industry**

[![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Five9 Intelligent Cloud Contact Center Platform

Consumer Services
9.0%

Financial Services
8.2%

Insurance
7.0%

Information Technology and Services
6.0%

Hospital & Health Care
5.5%

Other
64.3%

[![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews)
RingEX

Computer Software
9.3%

Information Technology and Services
6.3%

Insurance
5.2%

Financial Services
4.9%

Staffing and Recruiting
4.4%

Other
69.9%

Alternatives

**Five9 Intelligent Cloud Contact Center Platform Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

**RingEX Alternatives**

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

## Five9 Intelligent Cloud... vs RingEX FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Five9 Intelligent Cloud... vs RingEX?

RingEX stands out for its higher G2 rating, larger review volume, and stronger Meets Requirements score, while Five9 Intelligent Cloud... is favored for its omnichannel capabilities and ease of use.

| | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | [RingEX](https://www.g2.com/products/ringex/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.1/5 (625 reviews) | 4.2/5 (1432 reviews) |
| Largest Segment | Mid-Market | Small-Business |
| Ease of Setup score | 8.1 | 8.2 |
| Quality of Support score | 8.3 | 8.0 |
| Top Reviewer-Cited Strength | Ease of Use (131 all-time mentions) | Reliability (107 all-time mentions) |

### How do the pricing models of Five9 Intelligent Cloud... and RingEX compare?

RingEX is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Five9 Intelligent Cloud...:** In recent reviews, several buyers mention that pricing could be improved and that costs leave room to be desired.
- **RingEX:** Reviewers highlight that RingEX offers a competitive, user-friendly pricing structure, with affordable and flexible plans and cost clarity.
- **Switching-reason:** Some reviewers switched to Five9 Intelligent Cloud... from Genesys Cloud due to pricing advantages, while RingEX is noted for saving teams significant monthly costs and providing cost clarity.

### What are the best alternatives to Five9 Intelligent Cloud... and RingEX?

The top 3 alternatives to Five9 Intelligent Cloud... and RingEX are CloudTalk, Genesys Cloud CX, and Talkdesk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | Pricing could be improved; cost leaves room to be desired | Ease of Use (131 all-time mentions) |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | Competitive, user-friendly pricing; cost clarity and flexibility | Reliability (107 all-time mentions) |
| [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1851 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | — |

### Which Contact Center features should I prioritize when comparing Five9 Intelligent Cloud... and RingEX?

Buyers should prioritize omnichannel capabilities, ease of use, integrations, reliability, and call management when comparing Five9 Intelligent Cloud... and RingEX.

- **Omnichannel:** Five9 Intelligent Cloud... offers omnichannel support, which is a key differentiator; RingEX does not list this feature.
- **Ease of Use:** Five9 Intelligent Cloud... (131 all-time mentions), RingEX (8.6/10 score).
- **Integrations:** Five9 Intelligent Cloud... (50 all-time mentions), RingEX reviewers highlight broad integration options with CRMs and productivity tools.
- **Reliability:** RingEX (107 all-time mentions), Five9 Intelligent Cloud... (42 all-time mentions).
- **Call Management:** Five9 Intelligent Cloud... (55 all-time mentions), RingEX reviewers cite strong call routing and management features.

### What are the pros and cons of Five9 Intelligent Cloud... vs RingEX?

Five9 Intelligent Cloud... is most recognized for its ease of use, while RingEX is most praised for its reliability.

- **Five9 Intelligent Cloud... strengths:** Ease of use (131 all-time mentions), customer support (89), helpful features (88), easy integrations (56), easy setup (56), call management (55), intuitive interface (47), reliability (42).
- **Five9 Intelligent Cloud... trade-offs:** Call issues (46), missing features (41), complexity (35).
- **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), communication efficiency (57), customer communication (34).
- **RingEX trade-offs:** Call issues (47), limitations (38), limited features (30), expensive/high cost (23/21), poor call quality (12), audio/voice quality (6/4).

### Is Five9 Intelligent Cloud... or RingEX better for small businesses?

RingEX is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong small-business reviewer sentiment.

- **Five9 Intelligent Cloud...:** Largest reviewer segment is Mid-Market; reviewers note ease of use and strong support but mention complexity and cost as trade-offs.
- **RingEX:** Largest reviewer segment is Small-Business; reviewers highlight reliability, easy communication, and cost clarity as key benefits for small teams.

### Which Contact Center platform has better integrations?

Five9 Intelligent Cloud... is favored for integrations, with more reviewer-cited integration mentions and positive sentiment.

- **Five9 Intelligent Cloud...:** Integrations are cited in 50 all-time reviews, with recent reviewers highlighting easy integration with CRMs and internal systems.
- **RingEX:** Reviewers mention integrations with CRMs, ERPs, Google, and Microsoft, noting broad options but also some setup complexity.

### How do Five9 Intelligent Cloud... and RingEX compare on customer support?

Five9 Intelligent Cloud... and RingEX are rated at near parity on Quality of Support, with Five9 Intelligent Cloud... at 8.3 and RingEX at 8.0.

- **Five9 Intelligent Cloud...:** Reviewers frequently mention accommodating and knowledgeable support, with 89 all-time mentions of customer support as a strength.
- **RingEX:** Reviewers describe support as helpful and responsive, though some note variability in response times and occasional challenges with technical support.

### Which is easier to implement, Five9 Intelligent Cloud... or RingEX?

Five9 Intelligent Cloud... and RingEX are rated at near parity on Ease of Setup, with Five9 Intelligent Cloud... at 8.1 and RingEX at 8.2.

- **Five9 Intelligent Cloud...:** Reviewers describe the setup as easy and intuitive, with 56 all-time mentions of easy setup and positive experiences with onboarding and implementation.
- **RingEX:** Reviewers highlight straightforward setup, especially for small teams, but note that the breadth of features can make initial configuration more complex for larger deployments.

### Which product has better Voice?

RingEX is more frequently praised for Voice, with higher reliability and call quality sentiment in recent reviews.

- **Five9 Intelligent Cloud...:** Voice channels are described as seamless and easy to use, with 46 all-time mentions of call issues and 42 for reliability.
- **RingEX:** Reviewers cite consistently good call quality, reliable voice performance, and AI-powered call notes, with 107 all-time mentions of reliability and 12 for poor call quality, indicating overall strong satisfaction with Voice features.