# Five9 Intelligent Cloud Contact Center Platform vs Zoom Workplace Comparison --- ## AI Generated Summary - **G2 reviewers report** that Zoom Workplace excels in user experience, with many praising its seamless integration of meetings, chat, phone, and document collaboration into a single platform. Users appreciate how this eliminates the need to switch between multiple tools, enhancing productivity. - **Users say** that Five9 Intelligent Cloud Contact Center Platform offers robust features for call management, such as the ability to review call history and transfer calls with clear guidance. This functionality is particularly beneficial for teams focused on customer service and support. - **Reviewers mention** that Zoom Workplace is notably easy to set up and manage, with one user highlighting the quick installation process and intuitive interface. This ease of use is a significant advantage for small businesses looking to implement a reliable communication tool without extensive training. - **According to verified reviews** , Five9's "Genius AI" suite stands out for its practical applications, bridging the gap between enterprise-level capabilities and everyday usability. Users find this feature particularly helpful in enhancing their workflow and efficiency. - **Users highlight** that while Five9 provides valuable call features, it sometimes struggles with configuration challenges, which can hinder its overall effectiveness for some users. In contrast, Zoom Workplace consistently receives high marks for its reliable performance and user-friendly AI tools. - **Reviewers appreciate** the quality of support from both platforms, but Zoom Workplace edges out with a slightly higher satisfaction rating. Users have noted that the support team is responsive and helpful, which is crucial for businesses that rely on these tools for daily operations. | | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | | **Total Reviews** | 611 | 56,369 | | **Largest Market Segment** | Mid-Market (56.8% of reviews) | Small-Business (50.9% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### Five9 Intelligent Cloud Contact Center Platform Pros: - Ease of Use (131 reviews) - Customer Support (89 reviews) Cons: - Call Issues (46 reviews) - Missing Features (41 reviews) ### Zoom Workplace Pros: - Ease of Use (4633 reviews) - Video Conferencing (2761 reviews) Cons: - Limited Features (1265 reviews) - Zoom Issues (1209 reviews) --- ## Ratings Comparison | Rating | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Meets Requirements** | 8.4 (496 reviews) | 9.2 (42701 reviews) | | **Ease of Use** | 8.4 (506 reviews) | 9.1 (42861 reviews) | | **Ease of Setup** | 8.0 (361 reviews) | 9.1 (13958 reviews) | | **Ease of Admin** | 8.0 (305 reviews) | 9.0 (12500 reviews) | | **Quality of Support** | 8.2 (477 reviews) | 8.7 (31562 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (304 reviews) | 9.1 (11674 reviews) | | **Product Direction (% positive)** | 7.5 (490 reviews) | 8.4 (40158 reviews) | --- ## Pricing ### Five9 Intelligent Cloud Contact Center Platform #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Zoom Workplace #### Entry-Level Pricing Plan: Basic Price: Free Key Features: - Meetings: up to 40 minutes per meeting - Number of meetings: Unlimited - 100 Attendees per meeting [Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Ticket and Case Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Mobile User Support** | 7.3 (8 reviews) | Not enough data | | **Customization ** | 7.9 (57 reviews) | Not enough data | | **User, Role, and Access Management** | 9.2 (10 reviews) | Not enough data | | **Integration** | 8.7 (9 reviews) | Not enough data | | **Reporting** | 8.1 (9 reviews) | Not enough data | | **Dashboards** | 8.3 (8 reviews) | Not enough data | ### Team Collaboration | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Communication | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Status Updates** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Activity Feed** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Comments and Voting** | Not enough data | Not enough data | | **Discussions** | Not enough data | Not enough data | | **User Directory** | Not enough data | Not enough data | | **Online Status of Coworkers** | Not enough data | Not enough data | #### Content Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **File Sharing** | Not enough data | Not enough data | | **Document Collaboration** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Productivity Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Task Management** | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | | **Multi-Language Support** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Moderation** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 | | **Zoom Workplace** | N/A | N/A | #### Dialing Options | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | Not enough data | | **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | Not enough data | | **Predictive Dialing** | 6.4 (7 reviews) | Not enough data | #### Agent Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | Not enough data | | **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | Not enough data | | **Call Recording ** | 8.9 (146 reviews) ✓ Verified | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | Not enough data | | **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | Not enough data | | **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | Not enough data | #### Agentic AI - Auto Dialer | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | | **Cross-system Integration** | 5.9 (9 reviews) | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | | **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | | **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | ### Virtual Classroom | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.8/10 | 8211 | #### Content Sharing | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Video Streaming** | Not enough data | 9.0 (6586 reviews) ✓ Verified | | **Session Recording** | Not enough data | 9.1 (6785 reviews) ✓ Verified | | **File Sharing** | Not enough data | 8.8 (6027 reviews) ✓ Verified | #### Collaboration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Whiteboard** | Not enough data | 8.6 (5132 reviews) ✓ Verified | | **Hand Raising** | Not enough data | 9.1 (6776 reviews) ✓ Verified | | **Participation Controls** | Not enough data | 9.0 (6521 reviews) ✓ Verified | | **Survey Tools** | Not enough data | 8.7 (4988 reviews) ✓ Verified | | **Screen Sharing** | Not enough data | 9.3 (7129 reviews) ✓ Verified | #### Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Technical Support** | Not enough data | 8.5 (5077 reviews) ✓ Verified | | **Live Chat** | Not enough data | 9.0 (6337 reviews) ✓ Verified | | **Markup Tools** | Not enough data | 8.7 (4827 reviews) ✓ Verified | #### Agentic AI - Virtual Classroom | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Adaptive Learning** | Not enough data | 8.0 (107 reviews) | ### Business Instant Messaging | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.5/10 | 718 | #### Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **File Sharing** | Not enough data | 8.6 (513 reviews) | | **Notifications** | Not enough data | 8.7 (528 reviews) | | **Search** | Not enough data | 8.5 (505 reviews) | #### Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Audio Conferencing** | Not enough data | 9.0 (524 reviews) | | **Video Conferencing** | Not enough data | 9.2 (543 reviews) | #### Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Mobile Application** | Not enough data | 8.9 (510 reviews) | | **Web Application** | Not enough data | 8.9 (513 reviews) | | **Integrations** | Not enough data | 8.5 (508 reviews) | #### Generative AI - Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Text Summarization** | Not enough data | 8.5 (176 reviews) | #### AI - Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Powered Search** | Not enough data | 8.4 (172 reviews) | | **Smart Notifications** | Not enough data | 8.4 (173 reviews) | | **AI Powered Language Translation** | Not enough data | 8.3 (171 reviews) | | **Content Generation** | Not enough data | 8.2 (170 reviews) | #### Agentic AI - Business Instant Messaging | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Cross-system Integration** | Not enough data | 7.7 (82 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (77 reviews) | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Database Management ** | Not enough data | Not enough data | | **Data Workflows** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | #### Knowledge Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Publishing Workflows** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | #### Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Policies and Controls** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Auditing** | Not enough data | Not enough data | #### Customer Support | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Intelligent Search** | Not enough data | Not enough data | | **Suggestions** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | #### Data Security | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | | **Data Transport** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Multi-Factor Authentication** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### AI Writing Assistant | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.7/10 | 116 | #### Grammar | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Grammar Check** | Not enough data | 9.0 (75 reviews) | | **Tone Check** | Not enough data | 8.7 (75 reviews) | | **Sentence Formatting** | Not enough data | 9.0 (76 reviews) | #### Formatting | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Plagiarism Check** | Not enough data | 8.7 (72 reviews) | | **Style Editor** | Not enough data | 8.4 (70 reviews) | | **Citation Finder** | Not enough data | 8.5 (72 reviews) | #### Content | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Idea Recommendation** | Not enough data | 8.7 (71 reviews) | | **Content Generation** | Not enough data | 8.5 (71 reviews) | | **Form Generation** | Not enough data | 8.6 (70 reviews) | #### Product Type | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Standalone Application** | Not enough data | 8.9 (70 reviews) | | **Plugin** | Not enough data | 8.8 (69 reviews) | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | 8.8 (67 reviews) | | **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | ### Collaborative Whiteboard | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.5/10 | 393 | #### Design Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Drawing** | Not enough data | 8.6 (294 reviews) | | **Marker Colors** | Not enough data | 8.5 (287 reviews) | | **Mind Mapping** | Not enough data | 8.2 (278 reviews) | | **Templates** | Not enough data | 8.3 (280 reviews) | | **Drag-and-Drop** | Not enough data | 8.6 (286 reviews) | #### Communication Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Voting** | Not enough data | 8.7 (289 reviews) | | **Commenting** | Not enough data | 8.9 (292 reviews) | #### Integrations | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **CMS Integrations** | Not enough data | 8.2 (276 reviews) | | **Sharing** | Not enough data | 8.8 (288 reviews) | #### Software Offering | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **In-Browser** | Not enough data | 8.5 (283 reviews) | | **Desktop App** | Not enough data | 9.3 (294 reviews) | | **Mobile App** | Not enough data | 8.9 (288 reviews) | #### Agentic AI - Collaborative Whiteboard | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (78 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (77 reviews) | ### Screen Sharing | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.8/10 | 24010 | #### Presenter Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Live Preview** | Not enough data | 9.0 (16928 reviews) | | **Notifications Blocker** | Not enough data | 8.6 (12631 reviews) ✓ Verified | | **Remote Control** | Not enough data | 8.7 (13568 reviews) ✓ Verified | | **Switch Presenter** | Not enough data | 8.9 (17373 reviews) ✓ Verified | #### Conferencing Options | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Group Live Chat** | Not enough data | 9.1 (19398 reviews) ✓ Verified | | **Audio Conferencing** | Not enough data | 9.2 (19556 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 9.3 (21555 reviews) ✓ Verified | #### Application Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Password Protection** | Not enough data | 8.9 (16003 reviews) ✓ Verified | | **Recording** | Not enough data | 9.1 (19242 reviews) ✓ Verified | | **In-Browser Application** | Not enough data | 8.8 (16115 reviews) ✓ Verified | #### Agentic AI - Screen Sharing | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Decision Making** | Not enough data | 7.5 (237 reviews) | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Screen and Video Capture | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.4/10 | 580 | #### Platform Basics | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Screen Capture** | Not enough data | 9.1 (415 reviews) | | **Video Capture** | Not enough data | 9.1 (413 reviews) | | **Image Editor** | Not enough data | 7.8 (379 reviews) | #### Platform Content | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Scrolling Capture** | Not enough data | 8.1 (375 reviews) | | **Text Extraction** | Not enough data | 7.8 (373 reviews) | | **Screen Record** | Not enough data | 9.0 (402 reviews) | #### Platform Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **File Sharing** | Not enough data | 8.5 (400 reviews) | | **Platform Search** | Not enough data | 8.1 (375 reviews) | #### Agentic AI - Screen and Video Capture | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (134 reviews) | ### Email Client | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.5/10 | 176 | #### Inbox Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Unified Inbox** | Not enough data | 8.2 (101 reviews) | | **Filters** | Not enough data | 8.2 (103 reviews) | | **Reminders** | Not enough data | 8.8 (104 reviews) | | **Notifications** | Not enough data | 8.8 (104 reviews) | #### Coordination Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Calendar** | Not enough data | 8.9 (112 reviews) | | **Contacts** | Not enough data | 8.8 (105 reviews) | | **Task Management** | Not enough data | 8.5 (104 reviews) | #### Software Options | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Desktop Application** | Not enough data | 9.1 (104 reviews) | | **Mobile Application** | Not enough data | 9.0 (103 reviews) | #### Email Client - Agentic AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.6 (51 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (52 reviews) | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 | | **Zoom Workplace** | N/A | N/A | #### Quality Assurance | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Evaluation** | 8.5 (51 reviews) | Not enough data | | **Calibration** | 8.4 (50 reviews) | Not enough data | | **Reports** | 8.4 (52 reviews) | Not enough data | #### Engagement | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Feedback** | 8.4 (49 reviews) | Not enough data | | **Dashboards** | 8.4 (56 reviews) | Not enough data | | **Training** | 8.4 (50 reviews) | Not enough data | #### Performance | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Integrations** | 8.8 (56 reviews) | Not enough data | | **Compliance** | 8.9 (51 reviews) | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | 6.1 (11 reviews) | Not enough data | | **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | ### Visitor Management | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.3/10 | 104 | #### Platform Basics | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Visitor Check-In** | Not enough data | 8.8 (63 reviews) | | **Mail Management** | Not enough data | 8.2 (59 reviews) | | **Visitor Database** | Not enough data | 8.7 (38 reviews) | | **Reports & Analytics** | Not enough data | 8.7 (40 reviews) | | **Blacklist Screenings** | Not enough data | 8.2 (39 reviews) | | **Badge Issuance** | Not enough data | 8.0 (40 reviews) | | **Automation** | Not enough data | 8.3 (41 reviews) | #### Platform Data | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Automation** | Not enough data | 8.1 (60 reviews) | | **Analytics** | Not enough data | 8.3 (58 reviews) | | **Visitor Logs** | Not enough data | 8.2 (59 reviews) | | **Dashboard** | Not enough data | 8.4 (61 reviews) | #### Platform Interoperability | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Notifications** | Not enough data | 8.7 (64 reviews) | | **Hardware** | Not enough data | 8.2 (60 reviews) | #### Platform Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Integration** | Not enough data | 8.5 (59 reviews) | #### Additional Functionality - Visitor Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **NDA & Contract Signing** | Not enough data | 8.0 (34 reviews) | | **Integrations with Relevant Software** | Not enough data | 8.0 (34 reviews) | | **Hardware Integration** | Not enough data | 8.5 (36 reviews) | | **Multi-lingual Support** | Not enough data | 7.7 (36 reviews) | #### Agentic AI - Visitor Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Decision Making** | Not enough data | 7.8 (26 reviews) | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 | | **Zoom Workplace** | N/A | N/A | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Voice** | 8.9 (236 reviews) ✓ Verified | Not enough data | | **Social** | 7.5 (171 reviews) ✓ Verified | Not enough data | | **Web Chat** | 7.9 (169 reviews) ✓ Verified | Not enough data | | **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | Not enough data | | **Email** | 7.5 (171 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text-to-Speech** | 6.2 (58 reviews) | Not enough data | #### Functions | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Session Routing** | 8.7 (258 reviews) ✓ Verified | Not enough data | | **Session Queuing** | 8.8 (257 reviews) ✓ Verified | Not enough data | | **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | Not enough data | | **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | Not enough data | | **Auto Dialer** | 8.7 (194 reviews) ✓ Verified | Not enough data | | **IVR** | 8.8 (216 reviews) ✓ Verified | Not enough data | | **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | Not enough data | | **Persistent Data** | 8.6 (190 reviews) ✓ Verified | Not enough data | #### Agentic AI - Contact Center | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | | **Cross-system Integration** | 7.3 (37 reviews) | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | 6.7 (34 reviews) | Not enough data | #### Administrative | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | Not enough data | | **Administrator Access** | 8.7 (247 reviews) ✓ Verified | Not enough data | | **Reporting & Dashboards** | 8.3 (262 reviews) ✓ Verified | Not enough data | | **Session Recording** | 8.7 (203 reviews) ✓ Verified | Not enough data | | **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | Not enough data | ### Call Compliance | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 | | **Zoom Workplace** | N/A | N/A | #### Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Regulations** | 8.8 (59 reviews) | Not enough data | | **Updates** | 8.8 (62 reviews) | Not enough data | | **Exemptions** | 8.5 (57 reviews) | Not enough data | #### Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Scrubbing** | 8.6 (56 reviews) | Not enough data | | **Blocking** | 8.5 (59 reviews) | Not enough data | | **Campaign Management** | 8.6 (60 reviews) | Not enough data | | **Screening** | 8.5 (60 reviews) | Not enough data | #### Integration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Phone Systems** | 8.8 (61 reviews) | Not enough data | | **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | | **Third-Party** | 8.5 (57 reviews) | Not enough data | ### Digital Signage | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.2/10 | 45 | #### Platform Basics | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | | **Content Scheduling** | Not enough data | 8.8 (26 reviews) | | **Multi-User Access** | Not enough data | 8.6 (28 reviews) | #### Platform Content | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Media Formats** | Not enough data | 8.5 (25 reviews) | | **Media Editor** | Not enough data | 7.9 (25 reviews) | #### Platform Interoperability | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Hardware** | Not enough data | 8.5 (27 reviews) | #### Platform Additional Functionality | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Screen Grouping** | Not enough data | 8.3 (28 reviews) | | **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | | **Network Reporting** | Not enough data | 8.4 (24 reviews) | #### Agentic AI - Digital Signage | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.9/10 | 35627 | #### Collaboration Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Screen Sharing** | Not enough data | 9.2 (30789 reviews) ✓ Verified | | **Presentations** | Not enough data | Feature Not Available | | **Whiteboarding** | Not enough data | Feature Not Available | | **Live Chat** | Not enough data | 9.1 (14832 reviews) ✓ Verified | | **Hand Raising** | Not enough data | 9.1 (14821 reviews) ✓ Verified | #### Meeting Coordination | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Scheduling** | Not enough data | 8.9 (28178 reviews) ✓ Verified | | **Recording** | Not enough data | 9.0 (27228 reviews) ✓ Verified | | **Participant Permissions** | Not enough data | 8.9 (27466 reviews) ✓ Verified | | **One-Click Join** | Not enough data | 9.0 (15231 reviews) ✓ Verified | #### Software Type | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Mobile** | Not enough data | 8.9 (26537 reviews) ✓ Verified | | **Browser Application** | Not enough data | 8.8 (13942 reviews) ✓ Verified | | **Desktop Application** | Not enough data | 9.2 (15878 reviews) ✓ Verified | #### Agentic AI - Video Conferencing | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (435 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (436 reviews) | | **Decision Making** | Not enough data | 7.8 (413 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 | | **Zoom Workplace** | N/A | N/A | #### ServiceNow Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | | **Value** | 9.8 (7 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Responses | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Feature Not Available | Not enough data | | **Feedback Collection** | Feature Not Available | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Independent Decision Making** | Feature Not Available | Not enough data | | **Adaptive Responses** | Feature Not Available | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Responses | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Live chat** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **A/B testing** | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 | | **Zoom Workplace** | N/A | N/A | #### Workforce Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Agent Availability** | 8.5 (50 reviews) ✓ Verified | Not enough data | | **Skills Management** | 8.6 (52 reviews) ✓ Verified | Not enough data | | **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | Not enough data | | **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | Not enough data | | **Mobile Access** | 6.5 (47 reviews) | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Automation** | 8.0 (50 reviews) ✓ Verified | Not enough data | | **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.1 (55 reviews) ✓ Verified | Not enough data | | **Forecasting** | 8.2 (48 reviews) ✓ Verified | Not enough data | | **Intraday Management** | 8.3 (46 reviews) ✓ Verified | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Conversational Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Messaging Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **SMS Messaging** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice Messaging** | Not enough data | Not enough data | | **Two way messaging** | Not enough data | Not enough data | #### Administration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Calendar | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.1/10 | 562 | #### Calendar View | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Multi-Calendar View** | Not enough data | 8.3 (392 reviews) | | **Customizable Viewing** | Not enough data | 8.5 (398 reviews) | #### Shared Calendar | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Calendar Collaboration** | Not enough data | 8.5 (385 reviews) | | **Multiple Calendar Management** | Not enough data | 8.3 (387 reviews) | #### Accessibility | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Screen Reader Compatibility** | Not enough data | 8.2 (381 reviews) | | **Keyboard Shortcuts** | Not enough data | 8.0 (378 reviews) | #### Integration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Sync Multiple Calendars** | Not enough data | 8.3 (375 reviews) | | **Import Events** | Not enough data | 8.2 (381 reviews) | | **Software Integrations** | Not enough data | 8.5 (380 reviews) | #### Notifications | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Customized Calendar Notifications** | Not enough data | 8.3 (380 reviews) | | **Location-Based Alerts** | Not enough data | 7.9 (376 reviews) | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text-to-Image** | Not enough data | 7.4 (299 reviews) | | **AI Text-to-Speech** | Not enough data | 7.5 (304 reviews) | | **AI Image-to-Text** | Not enough data | 7.5 (308 reviews) | #### Agentic AI - Calendar | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Cross-system Integration** | Not enough data | 7.7 (118 reviews) | ### Document Creation | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 9.2/10 | 77 | #### Design | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Graphics** | Not enough data | 9.2 (43 reviews) | | **Templates** | Not enough data | 9.3 (43 reviews) | | **Themes** | Not enough data | 9.3 (43 reviews) | #### Collaboration | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | | **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | #### File Types | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Export** | Not enough data | 9.0 (42 reviews) | | **Import** | Not enough data | 9.1 (42 reviews) | | **Web Publishing** | Not enough data | 8.9 (42 reviews) | #### Edit & Revise | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Revision History** | Not enough data | 9.1 (44 reviews) | | **Suggestion Mode** | Not enough data | 9.0 (42 reviews) | | **Document Editor** | Not enough data | 9.2 (42 reviews) | #### Integrate & Embed | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Calendar** | Not enough data | 9.3 (47 reviews) | | **Website** | Not enough data | 9.1 (43 reviews) | | **Applications** | Not enough data | 9.3 (45 reviews) | #### Operating System | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **PC Operating System** | Not enough data | 9.4 (45 reviews) | | **Mac Operating System** | Not enough data | 9.1 (45 reviews) | | **Linux Operating System** | Not enough data | 8.9 (41 reviews) | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | 9.1 (41 reviews) | | **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | | **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | | **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | | **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | #### Agentic AI - Document Creation | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 | | **Zoom Workplace** | N/A | N/A | #### Platform | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Omnichannel** | 7.7 (92 reviews) | Not enough data | | **Mobile Access** | 6.7 (87 reviews) | Not enough data | | **Queue Management** | 8.3 (96 reviews) | Not enough data | | **Call Routing** | 8.7 (101 reviews) | Not enough data | | **Call Back** | 8.7 (98 reviews) | Not enough data | | **IVR** | 8.5 (96 reviews) | Not enough data | | **Automatic Call Distribution** | 8.9 (100 reviews) | Not enough data | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text-to-Speech** | 6.1 (29 reviews) | Not enough data | #### Workforce Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Call Monitoring** | 8.9 (93 reviews) | Not enough data | | **Performance Evaluation** | 8.9 (93 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | | **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | #### Administrative | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Call Recording** | 9.0 (96 reviews) | Not enough data | | **Reporting & Dashboards** | 8.7 (100 reviews) | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.1/10 | 884 | #### Integrations | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **MS Teams Integration** | Not enough data | 7.7 (644 reviews) | | **Email Integration** | Not enough data | 8.6 (672 reviews) | | **Zoom Integration** | Not enough data | 8.9 (673 reviews) | | **Google Meet Integration** | Not enough data | 7.7 (638 reviews) | | **Salesforce Integration** | Not enough data | 7.6 (631 reviews) | #### Branding & Customizatio | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Custom Booking Page** | Not enough data | 8.1 (643 reviews) | | **Personalized Links** | Not enough data | 8.5 (658 reviews) | | **Personalized Web Embed** | Not enough data | 8.1 (630 reviews) | #### Automatic Rules & Configurations | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Set Working Hours** | Not enough data | 8.4 (639 reviews) | | **Automatic Updates** | Not enough data | 8.5 (655 reviews) | | **Buffer Times** | Not enough data | 8.4 (653 reviews) | #### Agentic AI - Business Scheduling | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.4 (165 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (168 reviews) | ### Desk Booking | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.2/10 | 42 | #### Seating Options | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Amenities** | Not enough data | 8.4 (19 reviews) | | **Automatic Grouping** | Not enough data | 8.1 (19 reviews) | | **Predefined Neighborhoods** | Not enough data | 8.6 (19 reviews) | | **Recurring Reservations** | Not enough data | 8.9 (19 reviews) | #### Tech Stack | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Moble App Offering** | Not enough data | 8.5 (21 reviews) | | **Employee Communications Integrations** | Not enough data | 8.8 (20 reviews) | | **Calendar Integrations** | Not enough data | 9.2 (23 reviews) | | **SSO Compatible** | Not enough data | 8.5 (19 reviews) | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text-to-Image** | Not enough data | 7.6 (19 reviews) | | **AI Text-to-Speech** | Not enough data | 7.5 (19 reviews) | | **AI Text-to-3D** | Not enough data | 7.2 (19 reviews) | | **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 | | **Zoom Workplace** | N/A | N/A | #### Customer Support | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Text** | 8.1 (31 reviews) | Not enough data | | **Speech** | 8.2 (31 reviews) | Not enough data | | **Knowledge Base** | 7.8 (31 reviews) | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | | **Customization** | 8.4 (30 reviews) | Not enough data | | **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | #### Artificial Intelligence | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Learning** | Feature Not Available | Not enough data | | **Language** | 7.8 (29 reviews) | Not enough data | | **Conversational AI** | 7.5 (29 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 | | **Zoom Workplace** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | 5.2 (14 reviews) | Not enough data | | **AI Text Summarization** | 6.6 (15 reviews) | Not enough data | | **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | #### Communication | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Pop-up Chat** | 8.7 (56 reviews) | Not enough data | | **Notifications** | 8.9 (57 reviews) | Not enough data | | **Targeted Emails** | 8.1 (50 reviews) | Not enough data | | **In-App Messaging** | 8.4 (52 reviews) | Not enough data | | **Co-Browsing** | 8.1 (43 reviews) | Not enough data | #### Internal Use | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Customization ** | 7.9 (57 reviews) | Not enough data | | **Conversation Archiving** | 8.0 (46 reviews) | Not enough data | | **Lead Development** | 7.7 (45 reviews) | Not enough data | | **Knowledge Base** | 8.4 (48 reviews) | Not enough data | | **Team Inbox ** | 7.9 (49 reviews) | Not enough data | | **Customer Profiles** | 8.4 (50 reviews) | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Mentions** | Not enough data | Not enough data | | **Tickets** | Not enough data | Not enough data | | **Macros** | Not enough data | Not enough data | #### Channels | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Email** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Phone** | Not enough data | Not enough data | | **Text** | Not enough data | Not enough data | #### Insight | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Surveys** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visitor Activity** | Not enough data | Not enough data | | **Help Desk** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 | | **Zoom Workplace** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Generative AI | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Meeting Assistants | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.5/10 | 243 | #### Meeting Prep - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Agenda Management** | Not enough data | 8.5 (122 reviews) | | **Virtual Meeting Hosting** | Not enough data | 8.8 (131 reviews) | | **Automated Scheduling** | Not enough data | 8.5 (126 reviews) | #### Meeting Automation - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Automated Note-Taking** | Not enough data | 9.0 (155 reviews) | | **Voice Recognition** | Not enough data | 8.7 (125 reviews) | | **Action Item Tracking** | Not enough data | 8.7 (129 reviews) | #### Meeting Insights - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Sentiment Analysis** | Not enough data | 8.3 (122 reviews) | | **Personalization** | Not enough data | 8.5 (124 reviews) | | **Smart Summaries** | Not enough data | 9.1 (140 reviews) | #### Accessibility - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Language Translation** | Not enough data | 8.4 (123 reviews) | | **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | | **Accessibility Guidelines Compliance** | Not enough data | 8.3 (116 reviews) | #### Agentic AI - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (77 reviews) | | **Multi-step Planning** | Not enough data | 7.9 (78 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (80 reviews) | | **Decision Making** | Not enough data | 8.0 (81 reviews) | #### Meeting Capture & Retention - AI Meeting Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Bot Presence** | Not enough data | Not enough data | | **Meeting Moments Management** | Not enough data | Not enough data | | **Audio or Video Recording** | Not enough data | Not enough data | ### AI Governance Tools | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### AI Compliance | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Regulatory Reporting** | Not enough data | Not enough data | | **Automated Compliance** | Not enough data | Not enough data | | **Audit Trails** | Not enough data | Not enough data | #### Risk Management & Monitoring | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **AI Risk Management** | Not enough data | Not enough data | | **Real-time Monitoring** | Not enough data | Not enough data | #### AI Lifecycle Management | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Lifecycle Automation** | Not enough data | Not enough data | #### Access Control and Security | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | #### Collaboration and Communication | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Model Sharing and Reuse** | Not enough data | Not enough data | #### Agentic AI - AI Governance Tools | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 | | **Zoom Workplace** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | #### Calling | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Record Calls** | 9.3 (12 reviews) | Not enough data | | **Generate Location** | 8.2 (11 reviews) | Not enough data | | **Call Types** | 8.6 (11 reviews) | Not enough data | | **Click-to-Call** | 9.2 (12 reviews) | Not enough data | | **Auto Dialer** | 9.2 (12 reviews) | Not enough data | #### Contacts | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Personalization** | 8.3 (12 reviews) | Not enough data | | **Information Locater** | 8.8 (10 reviews) | Not enough data | | **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | #### Insights | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Notes** | 8.3 (12 reviews) | Not enough data | | **Daily Summary** | 8.8 (11 reviews) | Not enough data | | **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | | **Automated Emails** | 8.2 (12 reviews) | Not enough data | | **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | | **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | ### Productivity Bots | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.3/10 | 17 | #### Agentic AI - Productivity Bots | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (11 reviews) | | **Adaptive Learning** | Not enough data | 8.6 (12 reviews) | | **Decision Making** | Not enough data | 8.2 (11 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | 8.7/10 | 2573 | #### Agentic AI - UCaaS Platforms | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | | **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | | **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | #### Extensions | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.9 (1484 reviews) ✓ Verified | | **Native VoIP** | Not enough data | 8.8 (1460 reviews) ✓ Verified | | **CCaaS Option** | Not enough data | 8.7 (1369 reviews) | #### Features | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Voicemail to Email** | Not enough data | 8.8 (1381 reviews) ✓ Verified | | **Voicemail to SMS** | Not enough data | 8.7 (1334 reviews) | | **File Sharing** | Not enough data | 8.9 (1776 reviews) ✓ Verified | | **Voice Conferencing** | Not enough data | 9.2 (2023 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 9.3 (2107 reviews) ✓ Verified | | **Conference Transcripts** | Not enough data | 8.8 (1603 reviews) ✓ Verified | ### AI Note-Taking Software | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Action Item Detection - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Action Item extraction** | Not enough data | Not enough data | | **Summary Generation** | Not enough data | Not enough data | #### Automatic Transcription - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Speech-to-text Transcription** | Not enough data | Not enough data | #### Collaboration & Sharing - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Team-based Access** | Not enough data | Not enough data | #### Language & Accent Support - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Multi-Language and Accent Support** | Not enough data | Not enough data | #### Multi-Platform Integration - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Integrations** | Not enough data | Not enough data | #### Privacy & Security Controls - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Access Control** | Not enough data | Not enough data | #### Searchable Note Archives - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Semantic Search** | Not enough data | Not enough data | #### Speaker Identification - AI Note-taking Software | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Speaker Recognition** | Not enough data | Not enough data | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Reporting | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Reports & Analytics** | Not enough data | Not enough data | | **Data Transfer Tools** | Not enough data | Not enough data | #### Omnichannel Features | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Retail Management** | Not enough data | Not enough data | | **POS Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Service Integration** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | | **E-commerce Integration** | Not enough data | Not enough data | | **ERP Integration** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Feature Not Available | Not enough data | | **Document Processing** | Feature Not Available | Not enough data | #### Autonomy | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Independent Decision Making** | Feature Not Available | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | | **Zoom Workplace** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Unique to Five9 Intelligent Cloud Contact Center Platform (25):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Unique to Zoom Workplace (17):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software) --- ## Reviewer Demographics ### By Company Size | Segment | Five9 Intelligent Cloud Contact Center Platform | Zoom Workplace | |---|---|---| | **Small-Business** | 23.1% | 50.9% | | **Mid-Market** | 56.8% | 31.3% | | **Enterprise** | 20.1% | 17.7% | ### By Industry #### Five9 Intelligent Cloud Contact Center Platform - **Consumer Services:** 8.8% - **Financial Services:** 7.9% - **Insurance:** 7.0% - **Information Technology and Services:** 6.3% - **Telecommunications:** 5.3% - **Hospital & Health Care:** 5.3% - **Marketing and Advertising:** 4.6% - **Education Management:** 4.2% - **Computer Software:** 3.0% - **Higher Education:** 2.8% - **Other:** 45.0% #### Zoom Workplace - **Information Technology and Services:** 8.9% - **Computer Software:** 8.3% - **Marketing and Advertising:** 5.7% - **Education Management:** 5.5% - **Higher Education:** 4.7% - **Non-Profit Organization Management:** 4.0% - **Financial Services:** 3.4% - **E-Learning:** 3.3% - **Health, Wellness and Fitness:** 3.2% - **Hospital & Health Care:** 2.6% - **Other:** 50.4% --- ## Alternatives ### Alternatives to Five9 Intelligent Cloud Contact Center Platform - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews) ### Alternatives to Zoom Workplace - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47975 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18906 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39013 reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17095 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1234 reviews) - [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) --- ## Top Discussions ### Five9 Intelligent Cloud Contact Center Platform - Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments > **Top comment:** "Dialing system" - Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments > **Top comment:** "No." - Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. " - Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment > **Top comment:** "Five9 is a cloud based softphone." - Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless." ### Zoom Workplace - Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play. The image seems to be more stable and..." - Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes > **Top comment:** "Creates a virtual live community place for connection and learning. " - Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes > **Top comment:** "yes" - Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device." - Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace. https://marketplace.zoom.us/ Best. Peter K." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zoom-workplace)