Compare Five9 Intelligent Cloud Contact Center Platform and Vanillasoft 
Featured Products
At a Glance
Market Segments
Mid-Market (56.7% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 5 Users and Platform Fee Per Year
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(603)4.1 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformVanillasoft
Star Rating
(649)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in call handling and customer communication, with features like intelligent call routing and CRM integrations that help connect customers quickly to the right agents. Users appreciate the platform's efficiency in managing calls and extracting valuable information from interactions.
- Users say that Vanillasoft stands out for its user-friendly interface and ease of use, making it particularly appealing for small businesses. Reviewers highlight the straightforward call disposition process and the ability to integrate seamlessly with email services, which enhances overall productivity.
- According to verified reviews, Five9 has a higher overall G2 Score, indicating greater user satisfaction across various quality metrics. Users have noted the platform's effectiveness in monitoring trends and improving quality control processes, which is crucial for businesses looking to enhance their customer service.
- Reviewers mention that while Vanillasoft offers a highly intuitive user experience, it may not be as robust in certain advanced features compared to Five9. Users have expressed a desire for more comprehensive functionalities that can support complex workflows, which Five9 seems to address more effectively.
- G2 reviewers highlight that Five9's implementation process is generally smooth, with many users finding it easy to learn and use daily. This is a significant advantage for teams that need to onboard quickly and start utilizing the platform's features without extensive training.
- Users report that while Vanillasoft has received high marks for its quality of support, Five9 also maintains a solid reputation in this area. However, Vanillasoft's support is often described as more responsive and tailored to the needs of small businesses, which can be a deciding factor for users in that market segment.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableVanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableVanillasoft
No trial information availableRatings
Meets Requirements
8.4
492
9.0
489
Ease of Use
8.4
501
9.1
490
Ease of Setup
8.0
357
8.6
244
Ease of Admin
8.0
302
8.9
142
Quality of Support
8.2
473
9.0
459
Has the product been a good partner in doing business?
8.6
301
9.4
142
Product Direction (% positive)
7.5
488
8.7
461
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.0
213
|
Verified
Not enough data
8.4
211
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.7
195
|
Verified
Not enough data
8.7
121
Not enough data
8.7
112
Repeatability and Reportability
Not enough data
9.0
206
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
8.9
206
|
Verified
Not enough data
8.5
176
|
Verified
Not enough data
7.9
96
AI and Automation
Not enough data
8.4
118
Not enough data
8.1
110
Not enough data
8.3
110
Not enough data
8.0
96
Not enough data
7.6
94
Generative AI
Not enough data
7.7
50
Agentic AI - Sales Engagement
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.1
28
Not enough data
6.9
27
Not enough data
7.5
27
Not enough data
7.3
26
Not enough data
7.3
26
Dialing Options
8.9
144
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
6.2
7
Not enough data
Agent Tools
8.8
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.3
126
|
Verified
Not enough data
8.7
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Not enough data
Performance
8.8
56
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
233
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.9
169
|
Verified
Not enough data
7.4
163
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
Generative AI
6.2
58
Not enough data
Functions
8.7
256
|
Verified
Not enough data
8.8
256
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
194
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
262
|
Verified
Not enough data
8.7
202
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
101
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.7
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
7.8
9
Not enough data
8.7
9
Not enough data
8.5
9
Attribution
Not enough data
9.1
143
|
Verified
Not enough data
9.1
150
|
Verified
Not enough data
9.2
144
|
Verified
Discovery
Not enough data
9.2
145
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.8
136
|
Verified
Management
Not enough data
9.1
131
|
Verified
Not enough data
9.2
146
|
Verified
Platform
Not enough data
9.0
152
|
Verified
Not enough data
9.0
148
|
Verified
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
71
Not enough data
8.2
98
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
8.7
111
|
Verified
Personalization
Not enough data
8.3
105
Not enough data
8.9
154
|
Verified
Not enough data
9.1
167
|
Verified
Not enough data
8.3
81
Administrative
Not enough data
8.7
129
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
8.7
123
Agentic AI - Outbound Call Tracking
6.9
8
7.2
21
7.1
8
7.0
21
Calling
9.0
12
8.9
214
8.2
11
8.8
216
8.8
11
9.2
243
9.0
12
9.4
273
9.0
12
8.3
23
Contacts
8.2
12
9.0
276
8.8
10
9.0
254
8.5
12
9.3
248
Insights
8.2
12
9.4
287
8.6
11
9.2
265
8.8
12
8.7
207
7.8
12
8.8
249
7.8
10
8.9
238
6.9
9
6.9
22
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Vanillasoft are categorized as Outbound Call Tracking
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.8%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.5%
Insurance
24.0%
Marketing and Advertising
12.7%
Higher Education
9.8%
Education Management
5.8%
Fund-Raising
5.0%
Other
42.7%
Alternatives
Discussions
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
What is the best way to not confirm call each time I click a contact and make an outbound call?
2 Comments
BB
If you're using Chrome, try Firefox. Chrome made an update a while ago that does not allow you to get rid of that pop up. Read more
What is the best way to avoid double clicking to confirm call each time I click a contact and make an outbound call?
2 Comments
DD
If you are using the ConnectMe integrated VoiP solution with your VS account, the system is asking you to confirm this is indeed an action you initiated. In...Read more
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