# Agentforce Sales (formerly Salesforce Sales Cloud) vs Five9 Intelligent Cloud Contact Center Platform Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve pipeline visibility and automate repetitive tasks. This integration allows sales teams to maintain consistent engagement with prospects throughout the sales cycle. - **Users say** that Five9 Intelligent Cloud Contact Center Platform is particularly effective for contact centers, enhancing both agent and customer experiences. Reviewers appreciate its ease of use and seamless integration with other systems, which contributes to operational efficiency. - **According to verified reviews** , Agentforce Sales is praised for its organized approach to managing leads and customer interactions. Users find that having everything in one place reduces the need to switch between different tools, streamlining their workflow significantly. - **Reviewers mention** that Five9's platform demonstrates strong resiliency, especially within the US market. This reliability is crucial for organizations that depend on consistent telephony services in their contact centers. - **G2 reviewers highlight** that while Five9 offers robust features for call tracking and management, Agentforce Sales provides superior reporting capabilities that help users easily manage sales pipelines and generate insightful management reports. - **Users express that** both platforms have their strengths, but Agentforce Sales tends to receive higher overall satisfaction ratings, particularly in areas like ease of setup and autonomous task execution, which are critical for busy sales teams looking to maximize productivity. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | | **Total Reviews** | 25,853 | 620 | | **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (57.0% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (2065 reviews) - Features (1726 reviews) Cons: - Learning Curve (1092 reviews) - Limitations (791 reviews) ### Five9 Intelligent Cloud Contact Center Platform Pros: - Ease of Use (118 reviews) - Customer Support (85 reviews) Cons: - Call Issues (43 reviews) - Complexity (35 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Meets Requirements** | 8.8 (14215 reviews) | 8.4 (502 reviews) | | **Ease of Use** | 8.2 (18232 reviews) | 8.4 (512 reviews) | | **Ease of Setup** | 7.8 (9167 reviews) | 8.0 (368 reviews) | | **Ease of Admin** | 7.9 (4501 reviews) | 8.1 (311 reviews) | | **Quality of Support** | 8.1 (12415 reviews) | 8.3 (483 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4467 reviews) | 8.6 (310 reviews) | | **Product Direction (% positive)** | 8.3 (13835 reviews) | 7.5 (493 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Five9 Intelligent Cloud Contact Center Platform #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11209 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Contact & Account Management** | 8.8 (9646 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.7 (9377 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 8.3 (9572 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | Not enough data | | **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 8.1 (6670 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | Not enough data | | **Lead Management** | 8.5 (8155 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.9 (5429 reviews) | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Case Management** | 8.3 (6841 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Reporting** | 8.5 (9066 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.5 (9226 reviews) ✓ Verified | Not enough data | | **Forecasting** | 8.2 (7490 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Social Collaboration Features** | 7.9 (5637 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Not enough data | | **Mobile User Support** | 7.7 (6114 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customization** | 8.5 (3712 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.5 (3716 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.6 (3650 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.7 (3703 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 8.5 (3119 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 8.5 (2923 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | 7.7 (905 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.2 (306 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (255 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (283 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (245 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (271 reviews) | Not enough data | | **Decision Making** | 8.3 (269 reviews) | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Ticket and Case Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Mobile User Support** | Not enough data | 7.3 (8 reviews) | | **Customization ** | Not enough data | 7.9 (56 reviews) | | **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | | **Integration** | Not enough data | 8.7 (9 reviews) | | **Reporting** | Not enough data | 8.1 (9 reviews) | | **Dashboards** | Not enough data | 8.3 (8 reviews) | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Map Design** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | | **Lead Qualification** | 8.8 (297 reviews) | Not enough data | | **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | | **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | | **Data Entry** | 8.8 (348 reviews) | Not enough data | | **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Coaching ** | 8.4 (286 reviews) | Not enough data | | **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | | **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | 8.4 (125 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | | **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | | **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | | **Decision Making** | 9.3 (29 reviews) | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 621 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Task Management** | 8.7 (521 reviews) | Not enough data | | **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | | **Calls and Voice** | 8.1 (465 reviews) | Not enough data | | **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | | **CRM Integration** | 8.8 (524 reviews) | Not enough data | | **Calendar** | 8.4 (467 reviews) | Not enough data | | **Shared Records** | 8.6 (480 reviews) | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Content Management** | 8.4 (482 reviews) | Not enough data | | **Workflow Management** | 8.7 (501 reviews) | Not enough data | | **Workflow Performance** | 8.7 (498 reviews) | Not enough data | | **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | | **Gamification** | 7.8 (414 reviews) | Not enough data | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | | **Lead Scoring** | 8.4 (470 reviews) | Not enough data | | **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | | **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | | **Machine Learning** | 7.8 (415 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | 7.4 (268 reviews) | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | | **Decision Making** | 8.5 (87 reviews) | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 | #### Dialing Options | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Preview Dialing** | Not enough data | 8.9 (144 reviews) ✓ Verified | | **Progressive Dialing** | Not enough data | 8.9 (138 reviews) ✓ Verified | | **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | #### Agent Tools | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Whisper Coaching ** | Not enough data | 8.8 (122 reviews) ✓ Verified | | **Callback Scheduling ** | Not enough data | 8.6 (134 reviews) ✓ Verified | | **Call Recording ** | Not enough data | 8.9 (146 reviews) ✓ Verified | #### Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Voice Activity Detection** | Not enough data | 8.4 (126 reviews) ✓ Verified | | **Interactive Voice Response (IVR)** | Not enough data | 8.7 (124 reviews) ✓ Verified | | **Call Scrubbing** | Not enough data | 8.4 (118 reviews) ✓ Verified | #### Agentic AI - Auto Dialer | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | | **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | #### AI Capabilities - Auto Dialer | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | | **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | | **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Database Management ** | Not enough data | Not enough data | | **Data Workflows** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | #### Knowledge Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Publishing Workflows** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | #### Compliance | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Policies and Controls** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Auditing** | Not enough data | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Intelligent Search** | Not enough data | Not enough data | | **Suggestions** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | #### Data Security | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | | **Data Transport** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Multi-Factor Authentication** | Not enough data | Not enough data | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Call Recording** | 8.7 (133 reviews) | Not enough data | | **Machine Learning** | 8.6 (137 reviews) | Not enough data | | **Call Analysis** | 8.7 (133 reviews) | Not enough data | | **Lead Qualification** | 8.9 (134 reviews) | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customer Scoring** | 8.7 (142 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | | **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | | **Decision Making** | 9.1 (15 reviews) | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Channels | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 | #### Quality Assurance | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Evaluation** | Not enough data | 8.5 (51 reviews) | | **Calibration** | Not enough data | 8.4 (50 reviews) | | **Reports** | Not enough data | 8.4 (52 reviews) | #### Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Feedback** | Not enough data | 8.4 (49 reviews) | | **Dashboards** | Not enough data | 8.4 (56 reviews) | | **Training** | Not enough data | 8.4 (50 reviews) | #### Performance | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Integrations** | Not enough data | 8.8 (56 reviews) | | **Compliance** | Not enough data | 8.9 (51 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | 6.1 (11 reviews) | | **AI Text Summarization** | Not enough data | 6.4 (11 reviews) | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 325 | #### Channels | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Voice** | Not enough data | 8.9 (239 reviews) ✓ Verified | | **Social** | Not enough data | 7.5 (171 reviews) ✓ Verified | | **Web Chat** | Not enough data | 7.9 (170 reviews) ✓ Verified | | **Mobile SMS** | Not enough data | 7.4 (163 reviews) ✓ Verified | | **Email** | Not enough data | 7.5 (171 reviews) ✓ Verified | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text-to-Speech** | Not enough data | 6.2 (58 reviews) | #### Functions | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Session Routing** | Not enough data | 8.7 (259 reviews) ✓ Verified | | **Session Queuing** | Not enough data | 8.8 (258 reviews) ✓ Verified | | **Concurrent Calling** | Not enough data | 8.7 (230 reviews) ✓ Verified | | **Speech Analytics** | Not enough data | 8.1 (163 reviews) ✓ Verified | | **Auto Dialer** | Not enough data | 8.7 (194 reviews) ✓ Verified | | **IVR** | Not enough data | 8.8 (216 reviews) ✓ Verified | | **Inbound Screen Pop** | Not enough data | 8.8 (209 reviews) ✓ Verified | | **Persistent Data** | Not enough data | 8.6 (190 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.2 (33 reviews) | | **Cross-system Integration** | Not enough data | 7.4 (40 reviews) | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | 6.6 (35 reviews) | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Session Summary Notes** | Not enough data | 8.2 (229 reviews) ✓ Verified | | **Administrator Access** | Not enough data | 8.7 (247 reviews) ✓ Verified | | **Reporting & Dashboards** | Not enough data | 8.4 (263 reviews) ✓ Verified | | **Session Recording** | Not enough data | 8.7 (204 reviews) ✓ Verified | | **Agent Scheduling and Assignment** | Not enough data | 8.3 (172 reviews) ✓ Verified | ### Call Compliance | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 | #### Compliance | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Regulations** | Not enough data | 8.8 (59 reviews) | | **Updates** | Not enough data | 8.8 (62 reviews) | | **Exemptions** | Not enough data | 8.5 (57 reviews) | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Scrubbing** | Not enough data | 8.6 (56 reviews) | | **Blocking** | Not enough data | 8.5 (59 reviews) | | **Campaign Management** | Not enough data | 8.6 (60 reviews) | | **Screening** | Not enough data | 8.5 (60 reviews) | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Phone Systems** | Not enough data | 8.8 (61 reviews) | | **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | | **Third-Party** | Not enough data | 8.5 (57 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 | #### ServiceNow Apps | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | | **Value** | Not enough data | 9.8 (7 reviews) | #### Agentic AI - ServiceNow Store Apps | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Responses | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Feature Not Available | | **Feedback Collection** | Not enough data | Feature Not Available | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Independent Decision Making** | Not enough data | Feature Not Available | | **Adaptive Responses** | Not enough data | Feature Not Available | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Responses | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Live chat** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **A/B testing** | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 | #### Workforce Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Agent Availability** | Not enough data | 8.5 (50 reviews) ✓ Verified | | **Skills Management** | Not enough data | 8.6 (52 reviews) ✓ Verified | | **Shift Scheduling** | Not enough data | 8.3 (51 reviews) ✓ Verified | | **Agent Self-Service** | Not enough data | 8.2 (50 reviews) ✓ Verified | | **Mobile Access** | Not enough data | 6.5 (47 reviews) | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Automation** | Not enough data | 8.0 (50 reviews) ✓ Verified | | **Performance Analysis** | Not enough data | 8.1 (54 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.1 (55 reviews) ✓ Verified | | **Forecasting** | Not enough data | 8.2 (48 reviews) ✓ Verified | | **Intraday Management** | Not enough data | 8.3 (46 reviews) ✓ Verified | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Conversational Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Messaging Channels | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **SMS Messaging** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice Messaging** | Not enough data | Not enough data | | **Two way messaging** | Not enough data | Not enough data | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Revenue History** | 8.7 (66 reviews) | Not enough data | | **Pipeline Management** | 8.6 (69 reviews) | Not enough data | | **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | | **Data Segmentation** | 8.6 (67 reviews) | Not enough data | | **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Calendar Sync** | 8.1 (64 reviews) | Not enough data | | **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | | **Marketing Leads** | 8.2 (65 reviews) | Not enough data | | **Contact Capture** | 8.5 (56 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | | **Account optimization** | 8.1 (63 reviews) | Not enough data | | **Historical Patterns** | 8.1 (60 reviews) | Not enough data | | **Rep Performance** | 8.2 (59 reviews) | Not enough data | | **Account Engagement** | 8.7 (56 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | | **Decision Making** | 8.3 (23 reviews) | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Omnichannel** | Not enough data | 7.7 (92 reviews) | | **Mobile Access** | Not enough data | 6.7 (87 reviews) | | **Queue Management** | Not enough data | 8.3 (96 reviews) | | **Call Routing** | Not enough data | 8.7 (101 reviews) | | **Call Back** | Not enough data | 8.7 (98 reviews) | | **IVR** | Not enough data | 8.5 (96 reviews) | | **Automatic Call Distribution** | Not enough data | 8.9 (100 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text-to-Speech** | Not enough data | 6.1 (29 reviews) | #### Workforce Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Call Monitoring** | Not enough data | 8.9 (93 reviews) | | **Performance Evaluation** | Not enough data | 8.9 (93 reviews) | #### Call Center Infrastructure (CCI) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | | **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Call Recording** | Not enough data | 9.0 (96 reviews) | | **Reporting & Dashboards** | Not enough data | 8.7 (100 reviews) | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 182 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **MS Teams Integration** | 8.1 (159 reviews) | Not enough data | | **Email Integration** | 8.6 (161 reviews) | Not enough data | | **Zoom Integration** | 8.1 (160 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (159 reviews) | Not enough data | | **Salesforce Integration** | 8.8 (162 reviews) | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Custom Booking Page** | 8.1 (154 reviews) | Not enough data | | **Personalized Links** | 8.2 (158 reviews) | Not enough data | | **Personalized Web Embed** | 8.3 (157 reviews) | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Set Working Hours** | 8.4 (158 reviews) | Not enough data | | **Automatic Updates** | 8.3 (158 reviews) | Not enough data | | **Buffer Times** | 8.1 (160 reviews) | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.5 (35 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (36 reviews) | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Text** | Not enough data | 8.1 (31 reviews) | | **Speech** | Not enough data | 8.2 (31 reviews) | | **Knowledge Base** | Not enough data | 7.8 (31 reviews) | #### Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | | **Customization** | Not enough data | 8.4 (30 reviews) | | **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | #### Artificial Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Learning** | Not enough data | Feature Not Available | | **Language** | Not enough data | 7.8 (29 reviews) | | **Conversational AI** | Not enough data | 7.5 (29 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | 5.2 (14 reviews) | | **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | | **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | #### Communication | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Pop-up Chat** | Not enough data | 8.7 (56 reviews) | | **Notifications** | Not enough data | 8.9 (57 reviews) | | **Targeted Emails** | Not enough data | 8.1 (50 reviews) | | **In-App Messaging** | Not enough data | 8.4 (52 reviews) | | **Co-Browsing** | Not enough data | 8.1 (43 reviews) | #### Internal Use | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customization ** | Not enough data | 7.9 (56 reviews) | | **Conversation Archiving** | Not enough data | 8.0 (46 reviews) | | **Lead Development** | Not enough data | 7.7 (45 reviews) | | **Knowledge Base** | Not enough data | 8.4 (48 reviews) | | **Team Inbox ** | Not enough data | 7.9 (49 reviews) | | **Customer Profiles** | Not enough data | 8.4 (50 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Mentions** | Not enough data | Not enough data | | **Tickets** | Not enough data | Not enough data | | **Macros** | Not enough data | Not enough data | #### Channels | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Email** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Phone** | Not enough data | Not enough data | | **Text** | Not enough data | Not enough data | #### Insight | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Surveys** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visitor Activity** | Not enough data | Not enough data | | **Help Desk** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 199 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Account Scoring** | 8.5 (173 reviews) | Not enough data | | **Revenue Planning** | 8.5 (162 reviews) | Not enough data | | **Account Segmentation** | 8.5 (167 reviews) | Not enough data | | **Sales Performance** | 8.6 (169 reviews) | Not enough data | | **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | | **Integrations** | 8.9 (167 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Territory Management** | 8.6 (164 reviews) | Not enough data | | **Territory Planning** | 8.5 (170 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Quota Management** | 8.4 (166 reviews) | Not enough data | | **Capacity Management** | 8.4 (174 reviews) | Not enough data | | **Quota Planning** | 8.4 (166 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | ### AI Governance Tools | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### AI Compliance | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Regulatory Reporting** | Not enough data | Not enough data | | **Automated Compliance** | Not enough data | Not enough data | | **Audit Trails** | Not enough data | Not enough data | #### Risk Management & Monitoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Risk Management** | Not enough data | Not enough data | | **Real-time Monitoring** | Not enough data | Not enough data | #### AI Lifecycle Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lifecycle Automation** | Not enough data | Not enough data | #### Access Control and Security | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | #### Collaboration and Communication | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Model Sharing and Reuse** | Not enough data | Not enough data | #### Agentic AI - AI Governance Tools | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | | **Decision Making** | 8.1 (56 reviews) | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | | **Lead Assignment** | 8.9 (460 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Management** | 8.9 (464 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | | **Lead Context** | 8.6 (431 reviews) | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Conversion Viability** | 8.5 (418 reviews) | Not enough data | | **Workflow** | 8.7 (440 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Data Synchronization** | 8.6 (430 reviews) | Not enough data | | **Analysis** | 8.6 (431 reviews) | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Badges** | 8.2 (431 reviews) | Not enough data | | **Triggers** | 8.4 (494 reviews) | Not enough data | | **Commission Calculator** | 8.0 (428 reviews) | Not enough data | | **Leaderboards** | 8.6 (506 reviews) | Not enough data | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Profiles** | 8.6 (476 reviews) | Not enough data | | **Custom Reports** | 8.8 (554 reviews) | Not enough data | | **Dashboards** | 8.9 (587 reviews) | Not enough data | | **Goal Setting** | 8.6 (530 reviews) | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Integration** | 8.7 (558 reviews) | Not enough data | | **Employee Structure** | 8.5 (521 reviews) | Not enough data | | **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 716 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | | **Decision Making** | 8.4 (63 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Open Rates** | 8.3 (569 reviews) | Not enough data | | **Link Activity** | 8.4 (576 reviews) | Not enough data | | **Attachment Activity** | 8.3 (590 reviews) | Not enough data | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | | **Email Scheduling** | 8.5 (592 reviews) | Not enough data | | **Notifications** | 8.6 (625 reviews) | Not enough data | | **Email Categorization** | 8.4 (570 reviews) | Not enough data | | **Templates** | 8.4 (598 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Generation** | 7.5 (289 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1201 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Data Sourcing** | 8.5 (966 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | | **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | | **Data Segmentation** | 8.6 (958 reviews) | Not enough data | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Lead Scoring** | 8.4 (944 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | | **Risk Analysis** | 8.1 (851 reviews) | Not enough data | | **Live Forecasting** | 8.3 (892 reviews) | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | | **Sales Gamification** | 8.1 (853 reviews) | Not enough data | | **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | | **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 | | **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.6 (38 reviews) | 6.9 (8 reviews) | | **Natural Language Interaction** | 8.6 (39 reviews) | 7.1 (8 reviews) | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Record Calls** | 8.5 (185 reviews) | 9.3 (12 reviews) | | **Generate Location** | 8.4 (176 reviews) | 8.2 (11 reviews) | | **Call Types** | 8.7 (185 reviews) | 8.6 (11 reviews) | | **Click-to-Call** | 8.7 (183 reviews) | 9.2 (12 reviews) | | **Auto Dialer** | 8.6 (44 reviews) | 9.2 (12 reviews) | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Personalization** | 8.8 (176 reviews) | 8.3 (12 reviews) | | **Information Locater** | 8.7 (179 reviews) | 8.8 (10 reviews) | | **Record Prospect Data** | 8.7 (181 reviews) | 8.6 (12 reviews) | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Notes** | 9.1 (189 reviews) | 8.3 (12 reviews) | | **Daily Summary** | 8.9 (182 reviews) | 8.8 (11 reviews) | | **Automated Voicemails** | 8.3 (178 reviews) | 9.0 (12 reviews) | | **Automated Emails** | 8.5 (188 reviews) | 8.2 (12 reviews) | | **Sorts Prospects** | 8.4 (182 reviews) | 8.3 (10 reviews) | | **Automated Note Taking** | 8.7 (38 reviews) | 7.6 (9 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | Not enough data | | **Coaching Materials** | 8.8 (247 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Review** | 8.8 (236 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Content Import** | 8.3 (351 reviews) | Not enough data | | **Content Creation** | 8.1 (342 reviews) | Not enough data | | **Templates** | 8.2 (328 reviews) | Not enough data | | **Advanced Search** | 8.5 (318 reviews) | Not enough data | | **Content Storage** | 8.3 (335 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Reporting** | 8.7 (347 reviews) | Not enough data | | **Alerts** | 8.4 (345 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | | **Content Utilization** | 8.3 (351 reviews) | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Sales Training ** | 8.4 (27 reviews) | Not enough data | | **Sales Coaching** | 8.4 (27 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | | **AI and Automation** | 8.3 (28 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | #### Features | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Reports & Analytics** | Not enough data | Not enough data | | **Data Transfer Tools** | Not enough data | Not enough data | #### Omnichannel Features | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Retail Management** | Not enough data | Not enough data | | **POS Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Service Integration** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | | **E-commerce Integration** | Not enough data | Not enough data | | **ERP Integration** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Feature Not Available | | **Document Processing** | Not enough data | Feature Not Available | #### Autonomy | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Independent Decision Making** | Not enough data | Feature Not Available | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Five9 Intelligent Cloud Contact Center Platform (25):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Five9 Intelligent Cloud Contact Center Platform | |---|---|---| | **Small-Business** | 20.6% | 23.1% | | **Mid-Market** | 46.0% | 57.0% | | **Enterprise** | 33.4% | 19.9% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 4.9% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.5% #### Five9 Intelligent Cloud Contact Center Platform - **Consumer Services:** 8.8% - **Financial Services:** 8.0% - **Insurance:** 6.9% - **Information Technology and Services:** 6.2% - **Telecommunications:** 5.2% - **Hospital & Health Care:** 5.2% - **Marketing and Advertising:** 4.5% - **Education Management:** 4.2% - **Computer Software:** 2.9% - **Higher Education:** 2.8% - **Other:** 45.2% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13868 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9690 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) ### Alternatives to Five9 Intelligent Cloud Contact Center Platform - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1617 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Five9 Intelligent Cloud Contact Center Platform - Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments > **Top comment:** "Dialing system" - Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments > **Top comment:** "No." - Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. " - Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment > **Top comment:** "Five9 is a cloud based softphone." - Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-five9-intelligent-cloud-contact-center-platform)