# Five9 Intelligent Cloud Contact Center Platform vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Five9 Intelligent Cloud Contact Center Platform excels in **ease of setup** , with users highlighting its intuitive installation process and the ability to customize integrations easily. This has made it a favorite among mid-market businesses looking for a straightforward implementation.
- **Users say** that Qualtrics Customer Experience stands out for its **user-friendly interface** , making it easy for teams to navigate and utilize its features effectively. Reviewers appreciate how it fosters a common language across departments, enhancing collaboration on dashboards and reports.
- **According to verified reviews** , Five9's reporting capabilities are particularly praised, with users noting the detailed insights provided by its new module. This feature helps identify potential issues before they escalate, which is crucial for maintaining high customer service standards.
- **Reviewers mention** that Qualtrics offers a broader range of feedback collection methods, including passive listening posts. This flexibility allows organizations to gather sentiment without requiring direct input, providing a more comprehensive understanding of customer experiences.
- **Users highlight** the quality of support from Five9, noting that customer service is readily available to assist with any issues. This level of support is particularly valued by businesses that rely heavily on the platform for their communication needs.
- **G2 reviewers indicate** that while both platforms have strong integration capabilities, Qualtrics shines with its ability to upload data seamlessly via API, allowing for more tailored and specific use cases without overwhelming users with unnecessary features.



| | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 617 | 751 | 
| **Largest Market Segment** | Mid-Market (56.8% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.4 (500 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.4 (510 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.0 (366 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 8.1 (310 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 8.3 (481 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (309 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 7.5 (491 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Ticket and Case Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Mobile User Support** | 7.3 (8 reviews) | Not enough data | 
| **Customization ** | 7.9 (56 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (10 reviews) | Not enough data | 
| **Integration** | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | 8.1 (9 reviews) | Not enough data | 
| **Dashboards** | 8.3 (8 reviews) | Not enough data | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Dialing Options

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 6.4 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (146 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | 
| **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | 8.5 (51 reviews) | 9.1 (37 reviews) | 
| **Calibration** | 8.4 (50 reviews) | 8.8 (36 reviews) | 
| **Reports** | 8.4 (52 reviews) | 8.4 (38 reviews) | 

#### Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | 8.4 (49 reviews) | 8.4 (39 reviews) | 
| **Dashboards** | 8.4 (56 reviews) | 8.8 (39 reviews) | 
| **Training** | 8.4 (50 reviews) | 8.7 (35 reviews) | 

#### Performance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | 8.8 (56 reviews) | 8.7 (34 reviews) | 
| **Compliance** | 8.9 (51 reviews) | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 324 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Voice** | 8.9 (238 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.5 (171 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.9 (170 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.5 (171 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text-to-Speech** | 6.2 (58 reviews) | Not enough data | 

#### Functions

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Session Routing** | 8.7 (259 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.8 (258 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.7 (194 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.6 (190 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (40 reviews) | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | 6.6 (35 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.7 (247 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.3 (262 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (203 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | Not enough data | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Regulations** | 8.8 (59 reviews) | Not enough data | 
| **Updates** | 8.8 (62 reviews) | Not enough data | 
| **Exemptions** | 8.5 (57 reviews) | Not enough data | 

#### Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Scrubbing** | 8.6 (56 reviews) | Not enough data | 
| **Blocking** | 8.5 (59 reviews) | Not enough data | 
| **Campaign Management** | 8.6 (60 reviews) | Not enough data | 
| **Screening** | 8.5 (60 reviews) | Not enough data | 

#### Integration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Phone Systems** | 8.8 (61 reviews) | Not enough data | 
| **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | 
| **Third-Party** | 8.5 (57 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### ServiceNow Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Agent Availability** | 8.5 (50 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.6 (52 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 6.5 (47 reviews) | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Automation** | 8.0 (50 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.1 (55 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (48 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.3 (46 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (92 reviews) | 
| **Segmentation** | Not enough data | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (94 reviews) | 
| **Surveys** | Not enough data | 9.0 (121 reviews) | 
| **Social Media** | Not enough data | 8.4 (82 reviews) | 
| **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Conversational Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Messaging Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Omnichannel** | 7.7 (92 reviews) | Not enough data | 
| **Mobile Access** | 6.7 (87 reviews) | Not enough data | 
| **Queue Management** | 8.3 (96 reviews) | Not enough data | 
| **Call Routing** | 8.7 (101 reviews) | Not enough data | 
| **Call Back** | 8.7 (98 reviews) | Not enough data | 
| **IVR** | 8.5 (96 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (100 reviews) | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (29 reviews) | Not enough data | 

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Call Monitoring** | 8.9 (93 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (93 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Call Recording** | 9.0 (96 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (100 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Text** | 8.1 (31 reviews) | Not enough data | 
| **Speech** | 8.2 (31 reviews) | Not enough data | 
| **Knowledge Base** | 7.8 (31 reviews) | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | 
| **Customization** | 8.4 (30 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Learning** | Feature Not Available | Not enough data | 
| **Language** | 7.8 (29 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (29 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 5.2 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 6.6 (15 reviews) | Not enough data | 
| **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | 

#### Communication

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Pop-up Chat** | 8.7 (56 reviews) | Not enough data | 
| **Notifications** | 8.9 (57 reviews) | Not enough data | 
| **Targeted Emails** | 8.1 (50 reviews) | Not enough data | 
| **In-App Messaging** | 8.4 (52 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (43 reviews) | Not enough data | 

####  Internal Use

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Customization ** | 7.9 (56 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (46 reviews) | Not enough data | 
| **Lead Development** | 7.7 (45 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (48 reviews) | Not enough data | 
| **Team Inbox ** | 7.9 (49 reviews) | Not enough data | 
| **Customer Profiles** | 8.4 (50 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### AI Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 

#### Calling

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Record Calls** | 9.3 (12 reviews) | Not enough data | 
| **Generate Location** | 8.2 (11 reviews) | Not enough data | 
| **Call Types** | 8.6 (11 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (12 reviews) | Not enough data | 
| **Auto Dialer** | 9.2 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Personalization** | 8.3 (12 reviews) | Not enough data | 
| **Information Locater** | 8.8 (10 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | 

#### Insights

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Notes** | 8.3 (12 reviews) | Not enough data | 
| **Daily Summary** | 8.8 (11 reviews) | Not enough data | 
| **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | 
| **Automated Emails** | 8.2 (12 reviews) | Not enough data | 
| **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | 
| **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Five9 Intelligent Cloud Contact Center Platform (24):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Five9 Intelligent Cloud Contact Center Platform | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 23.2% | 12.7% | 
| **Mid-Market** | 56.8% | 35.8% | 
| **Enterprise** | 19.9% | 51.5% | 

### By Industry

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.7%
- **Financial Services:** 8.0%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.1%
- **Telecommunications:** 5.2%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.4%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

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- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4121 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23557 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1143 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

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## Top Discussions

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-qualtrics-customer-experience)