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# Five9 Intelligent Cloud Contact Center Platform vs Level AI Comparison - What are their main differences?

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Five9 Intelligent Cloud...Level AI[+ Add Product](#)

Pricing

**Five9 Intelligent Cloud Contact Center Platform**
No pricing available

**Level AI**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Five9 Intelligent Cloud Contact Center Platform**
$$$$$

**Level AI**
$$$$$

Average Discount

**Five9 Intelligent Cloud Contact Center Platform**
9%1% more

**Level AI**
8%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

**Level AI** 6 months
Based on 100 responses

Return on Investment

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

**Level AI** 6 months
Based on 100 responses

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

 ![Level AI](https://images.g2crowd.com/uploads/product/hd_favicon/968c8b50468c9d158e60bfdc148d9c66/level-ai.svg "Level AI")

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**Pros & Cons**
from reviews

**Five9 Intelligent Cloud Contact Center Platform**
[
Ease of Use (131)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews)[
Customer Support (89)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews)[
Call Issues (46)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews)[
Complexity (35)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews)

**Level AI**
[
Ease of Use (78)
](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328722&qs=pros-and-cons#reviews)[
Helpful (55)
](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1329863&qs=pros-and-cons#reviews)[
Inaccuracy (23)
](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328653&qs=pros-and-cons#reviews)[
Slow Performance (17)
](https://www.g2.com/products/level-ai/reviews?filters%5Bsentiment_snippet%5D=1328671&qs=pros-and-cons#reviews)

Integrations

**Five9 Intelligent Cloud Contact Center Platform**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_06b0382e20f9063935310f3125a516f4/calabrio-one.png "Product Avatar Image")

Calabrio ONE

](https://www.g2.com/products/calabrio-one/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image")

Cresta

](https://www.g2.com/products/cresta/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de604235cc0cb40276c2bae18f51fdd6/crestgpt.jpg "Product Avatar Image")

CrestGPT

](https://www.g2.com/products/crestgpt/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6141fd029adbced57ef60c885b258172/superior-integrated-solutions-darwin.jpg "Product Avatar Image")

DARWIN

](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews)[
View all
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations)

**Level AI**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image")

Dialpad Connect

](https://www.g2.com/products/dialpad-connect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image")

Five9 Intelligent Cloud...

](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image")

Gainsight Customer Success

](https://www.g2.com/products/gainsight-customer-success/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[
View all
](https://www.g2.com/products/level-ai/integrations)

Screenshots

**Five9 Intelligent Cloud Contact Center Platform**
 ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png)

**Level AI**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 508 responses

**Level AI**

**8.8** /10

Based on 191 responses

Ease of Use

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 518 responses

**Level AI**

**8.9** /10

Based on 198 responses

Ease of Setup

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 374 responses

**Level AI**

**8.8** /10

Based on 171 responses

Ease of Admin

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 316 responses

**Level AI**

**9.0** /10

Based on 60 responses

Quality of Support

**Five9 Intelligent Cloud Contact Center Platform**

**8.3** /10

Based on 489 responses

**Level AI**

**9.0** /10

Based on 180 responses

Has the product been a good partner in doing business?

**Five9 Intelligent Cloud Contact Center Platform**

**8.6** /10

Based on 315 responses

**Level AI**

**9.1** /10

Based on 57 responses

Product Direction (% positive)

**Five9 Intelligent Cloud Contact Center Platform**

**7.5** /10

Based on 497 responses

**Level AI**

**9.6** /10

Based on 181 responses

**Features**
ratings from reviews

Contact Center Quality Assurance

**8.1** /10

Based on 62 responses

**8.9** /10

Based on 130 responses

Speech Analytics

**5.3** /10

Based on 6 responses

**8.7** /10

Based on 18 responses

AI Customer Support Agents

Not enough data

**8.7** /10

Based on 67 responses

Auto Dialer

**7.2** /10

Based on 165 responses

Not enough data

Conversation Intelligence

Not enough data

**8.6** /10

Based on 48 responses

Contact Center

**8.0** /10

Based on 332 responses

Not enough data

Call Compliance

**8.6** /10

Based on 73 responses

Not enough data

Natural Language Understanding (NLU)

Not enough data

**8.6** /10

Based on 6 responses

Natural Language Generation (NLG)

Not enough data

**8.1** /10

Based on 5 responses

ServiceNow Store Apps

**9.6** /10

Based on 8 responses

Not enough data

Contact Center Workforce

**8.2** /10

Based on 61 responses

Not enough data

Call Center Infrastructure (CCI)

**8.0** /10

Based on 109 responses

Not enough data

Customer Service Automation

**8.0** /10

Based on 31 responses

Not enough data

Live Chat

**7.6** /10

Based on 72 responses

Not enough data

Outbound Call Tracking

**8.4** /10

Based on 12 responses

Not enough data

Sales Coaching

Not enough data

**9.0** /10

Based on 21 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
23.0%

Mid-Market(51-1000 emp.)
57.2%

Enterprise(\> 1000 emp.)
19.8%

Small-Business(50 or fewer emp.)
23.0%

Mid-Market(51-1000 emp.)
57.2%

Enterprise(\> 1000 emp.)
19.8%

Small-Business(50 or fewer emp.)
8.5%

Mid-Market(51-1000 emp.)
58.0%

Enterprise(\> 1000 emp.)
33.5%

Small-Business(50 or fewer emp.)
8.5%

Mid-Market(51-1000 emp.)
58.0%

Enterprise(\> 1000 emp.)
33.5%

**Reviewers' Industry**

[![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Five9 Intelligent Cloud Contact Center Platform

Consumer Services
9.1%

Financial Services
8.1%

Insurance
7.0%

Information Technology and Services
6.2%

Telecommunications
5.3%

Other
64.3%

[![Level AI](https://images.g2crowd.com/uploads/product/hd_favicon/968c8b50468c9d158e60bfdc148d9c66/level-ai.svg "Level AI")](https://www.g2.com/products/level-ai/reviews)
Level AI

Consumer Services
26.3%

Food & Beverages
8.8%

Retail
7.8%

Printing
7.8%

Financial Services
6.3%

Other
42.9%

Alternatives

**Five9 Intelligent Cloud Contact Center Platform Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

**Level AI Alternatives**

 ![Observe.AI](https://images.g2crowd.com/uploads/product/hd_favicon/5bb936b6a0c10b465326a04084f38b48/observe-ai.svg "Observe.AI")

[
Observe.AI
](/products/observe-ai/reviews)

 ![Balto](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto")

[
Balto
](/products/balto/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)