# Five9 Intelligent Cloud Contact Center Platform, Kustomer vs Fin Comparison

| | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 611 | 555 | 3,851 | 
| **Largest Market Segment** | Mid-Market (56.8% of reviews) | Mid-Market (66.1% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | $0.99 1 Outcome | 

---
## Top Pros & Cons

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (131 reviews)
- Customer Support (89 reviews)

Cons:
- Call Issues (46 reviews)
- Missing Features (41 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

---
## Ratings Comparison
| Rating | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (496 reviews) | 8.9 (409 reviews) | 8.7 (2900 reviews) | 
  | **Ease of Use** | 8.4 (506 reviews) | 8.8 (424 reviews) | 8.9 (2931 reviews) | 
  | **Ease of Setup** | 8.0 (361 reviews) | 8.7 (234 reviews) | 8.4 (1528 reviews) | 
  | **Ease of Admin** | 8.0 (305 reviews) | 8.2 (154 reviews) | 8.6 (1356 reviews) | 
  | **Quality of Support** | 8.2 (477 reviews) | 9.0 (390 reviews) | 8.6 (2794 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (304 reviews) | 8.8 (150 reviews) | 8.8 (1351 reviews) | 
  | **Product Direction (% positive)** | 7.5 (490 reviews) | 8.8 (395 reviews) | 8.8 (2750 reviews) | 

---
## Pricing

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 8.7/10 | 295 |
| **Fin** | 8.5/10 | 1907 |

#### Ticket and Case Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (185 reviews) ✓ Verified | 8.6 (1104 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.1 (193 reviews) ✓ Verified | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (197 reviews) ✓ Verified | 8.7 (1102 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.9 (188 reviews) ✓ Verified | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.9 (165 reviews) ✓ Verified | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.9 (182 reviews) ✓ Verified | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.2 (183 reviews) ✓ Verified | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.2 (186 reviews) ✓ Verified | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (53 reviews) | 8.3 (249 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (51 reviews) | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (43 reviews) | 7.8 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (43 reviews) | 8.3 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (43 reviews) | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (166 reviews) ✓ Verified | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (196 reviews) ✓ Verified | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (168 reviews) ✓ Verified | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.5 (166 reviews) ✓ Verified | 8.3 (813 reviews) | 
| **Voice** | Not enough data | 8.7 (155 reviews) | 7.6 (525 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Mobile User Support** | 7.3 (8 reviews) | 8.0 (83 reviews) | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | 7.9 (57 reviews) | 8.8 (173 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (10 reviews) | 9.2 (124 reviews) ✓ Verified | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | 8.7 (9 reviews) | 9.0 (129 reviews) ✓ Verified | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | 8.1 (9 reviews) | 8.4 (164 reviews) ✓ Verified | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (8 reviews) | 8.5 (159 reviews) ✓ Verified | 8.2 (1019 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Not enough data | 7.3 (121 reviews) | 
| **Other** | Not enough data | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Dialing Options

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Predictive Dialing** | 6.4 (7 reviews) | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Recording ** | 8.9 (146 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.6 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.9 (9 reviews) | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | 4.2 (6 reviews) | Not enough data | Not enough data | 
| **Compliance Monitoring** | 3.9 (6 reviews) | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (27 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Quality Assurance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Evaluation** | 8.5 (51 reviews) | Not enough data | Not enough data | 
| **Calibration** | 8.4 (50 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.4 (52 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Feedback** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.4 (56 reviews) | Not enough data | Not enough data | 
| **Training** | 8.4 (50 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Integrations** | 8.8 (56 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.9 (51 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Voice** | 8.9 (236 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | 7.5 (171 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Web Chat** | 7.9 (169 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email** | 7.5 (171 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.2 (58 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Session Routing** | 8.7 (258 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.8 (257 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Auto Dialer** | 8.7 (194 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 8.8 (216 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 8.6 (190 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (37 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (34 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 8.7 (247 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.3 (262 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 8.7 (203 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | Not enough data | Not enough data | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Regulations** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Updates** | 8.8 (62 reviews) | Not enough data | Not enough data | 
| **Exemptions** | 8.5 (57 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Scrubbing** | 8.6 (56 reviews) | Not enough data | Not enough data | 
| **Blocking** | 8.5 (59 reviews) | Not enough data | Not enough data | 
| **Campaign Management** | 8.6 (60 reviews) | Not enough data | Not enough data | 
| **Screening** | 8.5 (60 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Phone Systems** | 8.8 (61 reviews) | Not enough data | Not enough data | 
| **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | Not enough data | 
| **Third-Party** | 8.5 (57 reviews) | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### ServiceNow Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.1 (84 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Feature Not Available | Not enough data | 8.1 (63 reviews) | 
| **Feedback Collection** | Feature Not Available | Not enough data | 8.7 (63 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.1 (81 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 8.5 (65 reviews) | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.7 (67 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.8 (600 reviews) | 
| **Control** | Not enough data | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.9 (585 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (143 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Agent Availability** | 8.5 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Skills Management** | 8.6 (52 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile Access** | 6.5 (47 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Automation** | 8.0 (50 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.1 (55 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 8.2 (48 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Intraday Management** | 8.3 (46 reviews) ✓ Verified | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 8.9/10 | 226 |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.0 (187 reviews) | 8.7 (1059 reviews) | 
| **Omnichannel** | Not enough data | 9.1 (180 reviews) | 8.7 (839 reviews) | 
| **Contextual Engagement** | Not enough data | 9.1 (166 reviews) | 8.7 (858 reviews) | 
| **Proactive Engagement** | Not enough data | 8.9 (87 reviews) | 9.0 (779 reviews) | 

#### Support Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 9.0 (162 reviews) | 8.6 (859 reviews) | 
| **Seamless Escalation** | Not enough data | 9.0 (177 reviews) | 8.7 (902 reviews) | 
| **Transcripts** | Not enough data | 9.3 (157 reviews) | 8.5 (520 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (89 reviews) | 8.9 (816 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (54 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (54 reviews) | 8.4 (156 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Messaging Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Omnichannel** | 7.7 (92 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 6.7 (87 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.3 (96 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.7 (101 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.7 (98 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.5 (96 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.9 (100 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.1 (29 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Call Monitoring** | 8.9 (93 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.9 (93 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Call Recording** | 9.0 (96 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.7 (100 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **Kustomer** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Text** | 8.1 (31 reviews) | Not enough data | 8.6 (202 reviews) | 
| **Speech** | 8.2 (31 reviews) | Not enough data | 7.4 (185 reviews) | 
| **Knowledge Base** | 7.8 (31 reviews) | Not enough data | 9.0 (214 reviews) | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | 8.4 (211 reviews) | 
| **Customization** | 8.4 (30 reviews) | Not enough data | 8.3 (208 reviews) | 
| **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Learning** | Feature Not Available | Not enough data | 8.5 (201 reviews) | 
| **Language** | 7.8 (29 reviews) | Not enough data | 8.6 (193 reviews) | 
| **Conversational AI** | 7.5 (29 reviews) | Not enough data | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **Kustomer** | 8.4/10 | 254 |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | 5.2 (14 reviews) | 7.3 (43 reviews) | 8.3 (297 reviews) | 
| **AI Text Summarization** | 6.6 (15 reviews) | 7.5 (43 reviews) | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | 5.4 (14 reviews) | 6.9 (42 reviews) | Feature Not Available | 

#### Communication

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Pop-up Chat** | 8.7 (56 reviews) | 8.9 (156 reviews) ✓ Verified | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | 8.9 (57 reviews) | 8.9 (175 reviews) ✓ Verified | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (50 reviews) | 9.0 (145 reviews) ✓ Verified | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | 8.4 (52 reviews) | 8.8 (134 reviews) ✓ Verified | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (43 reviews) | 8.1 (84 reviews) | 8.2 (595 reviews) | 

####  Internal Use

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Customization ** | 7.9 (57 reviews) | 8.8 (173 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.0 (46 reviews) | 9.1 (153 reviews) ✓ Verified | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | 7.7 (45 reviews) | 8.2 (90 reviews) | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (48 reviews) | 8.8 (152 reviews) ✓ Verified | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | 7.9 (49 reviews) | 9.0 (157 reviews) ✓ Verified | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (50 reviews) | 9.0 (174 reviews) ✓ Verified | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 8.5/10 | 108 |
| **Fin** | 8.2/10 | 759 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (33 reviews) | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (90 reviews) | 9.0 (662 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (86 reviews) | 8.9 (658 reviews) | 
| **Community Forums** | Not enough data | 8.6 (67 reviews) | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.3 (50 reviews) | 8.2 (493 reviews) | 
| **Personalization** | Not enough data | 8.6 (54 reviews) | 8.4 (541 reviews) | 

#### Self-Service Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Branding** | Not enough data | 9.0 (58 reviews) | 8.7 (534 reviews) | 
| **Automation** | Not enough data | 8.9 (59 reviews) | 8.8 (544 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.5 (53 reviews) | 8.4 (486 reviews) | 
| **Integrations** | Not enough data | 9.0 (57 reviews) | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 7.4 (47 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (20 reviews) | 7.9 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (20 reviews) | 7.5 (48 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (20 reviews) | 7.9 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (20 reviews) | 8.1 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | 8.3 (19 reviews) | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 9.0/10 | 53 |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.3 (24 reviews) | Feature Not Available | 

#### Process

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.8 (40 reviews) | 9.3 (89 reviews) | 
| **Tickets** | Not enough data | 9.2 (45 reviews) | 9.0 (87 reviews) | 
| **Macros** | Not enough data | 9.5 (47 reviews) | 9.6 (90 reviews) | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Email** | Not enough data | 9.6 (46 reviews) | 9.4 (90 reviews) | 
| **Social** | Not enough data | 9.1 (43 reviews) | 8.8 (88 reviews) | 
| **Live Chat** | Not enough data | 9.3 (43 reviews) | 9.5 (92 reviews) | 
| **Phone** | Not enough data | 9.1 (42 reviews) | 8.4 (82 reviews) | 
| **Text** | Not enough data | 9.3 (42 reviews) | 8.8 (84 reviews) | 

#### Insight

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Surveys** | Not enough data | 9.1 (43 reviews) | 9.1 (86 reviews) | 
| **Reporting** | Not enough data | 8.7 (46 reviews) | 9.2 (88 reviews) | 
| **Visitor Activity** | Not enough data | 8.4 (40 reviews) | 8.8 (83 reviews) | 
| **Help Desk** | Not enough data | 8.7 (43 reviews) | 9.3 (83 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 8.3/10 | 38 |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (36 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.3 (36 reviews) | 7.4 (17 reviews) | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### AI Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Record Calls** | 9.3 (12 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 8.2 (11 reviews) | Not enough data | Not enough data | 
| **Call Types** | 8.6 (11 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.2 (12 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 9.2 (12 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Personalization** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.8 (10 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Notes** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 8.2 (12 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Retail Management** | Not enough data | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | 8.4/10 | 10 |
| **Fin** | 7.9/10 | 268 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (8 reviews) | 7.9 (195 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (8 reviews) | 8.0 (203 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.7 (8 reviews) | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (8 reviews) | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | 7.9 (7 reviews) | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.1 (7 reviews) | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (7 reviews) | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (8 reviews) | 7.9 (174 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (9 reviews) | 8.5 (200 reviews) | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (8 reviews) | 8.4 (199 reviews) | 
| **Feedback Collection** | Feature Not Available | 8.5 (8 reviews) | 7.9 (165 reviews) | 
| **Document Processing** | Feature Not Available | 8.8 (7 reviews) | 7.2 (156 reviews) | 

#### Autonomy

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Feature Not Available | 8.8 (7 reviews) | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (8 reviews) | 7.8 (164 reviews) | 
| **Task Execution** | Not enough data | 8.6 (7 reviews) | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Kustomer** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Five9 Intelligent Cloud Contact Center Platform (19):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Kustomer (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Fin (8):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Five9 Intelligent Cloud Contact Center Platform | Kustomer | Fin | 
|---|---|---|---|
| **Small-Business** | 23.1% | 21.2% | 58.3% | 
| **Mid-Market** | 56.8% | 66.1% | 37.3% | 
| **Enterprise** | 20.1% | 12.7% | 4.4% | 

### By Industry

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.1%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7329 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2464 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7598 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2464 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7329 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-kustomer-vs-fin)