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Compare Five9 Intelligent Cloud Contact Center Platform and Koncert 
Featured Products
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(585)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformKoncert
Star Rating
(398)4.6 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in call handling and customer communication, with users highlighting its intelligent call routing and CRM integrations that ensure quick connections to the right agents. This has made it a reliable choice for many businesses.
- Users say that Koncert stands out for its AI-facilitated dialer system, which significantly boosts productivity by enabling sales teams to make multiple calls to prospective customers efficiently. Reviewers appreciate how this feature saves time and enhances outreach capabilities.
- According to verified reviews, Five9 is praised for its user-friendly interface and ease of learning, making it accessible for new users. Many find it convenient for transferring clients to customer care teams, which enhances overall operational efficiency.
- Reviewers mention that while Koncert provides excellent automated dialing support, some users have noted challenges with contact management integration. However, its ability to coordinate with multiple CRM solutions is seen as a significant advantage for managing outreach.
- G2 reviewers highlight that Five9's reporting features are particularly strong, with users noting the platform's ability to monitor trends and extract valuable information from interactions, which has improved their quality control processes.
- Users report that while both platforms have their strengths, Koncert's massive outreach capabilities through automated dialing are particularly beneficial for sales teams looking to maximize their contact efforts, although some users feel it may lack the comprehensive features found in Five9.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableKoncert
Melody
Contact Us
AI Flow Dialer - Single Line Power Dialer
- CORE FEATURES / INTEGRATIONS
- Quick Connect
- Click To Call on the call list screen
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableKoncert
Free Trial is available
Ratings
Meets Requirements
8.4
485
9.2
345
Ease of Use
8.4
494
9.1
348
Ease of Setup
8.0
352
8.9
164
Ease of Admin
8.0
298
8.9
68
Quality of Support
8.3
467
9.4
334
Has the product been a good partner in doing business?
8.6
296
9.8
67
Product Direction (% positive)
7.5
481
9.6
333
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Lead Management
Not enough data
9.1
18
Not enough data
9.2
16
Not enough data
Feature Not Available
Marketing Campaigns
Not enough data
9.0
15
Not enough data
8.7
13
Not enough data
8.9
16
Not enough data
9.8
10
Not enough data
9.1
16
Campaign Execution
Not enough data
Feature Not Available
Not enough data
9.6
17
Not enough data
9.3
16
Not enough data
8.3
9
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
9.1
18
Organization
Not enough data
9.1
18
Not enough data
9.3
19
Not enough data
9.2
17
Performance Analysis
Not enough data
9.1
21
Not enough data
9.8
21
Sales Analysis
Not enough data
8.7
19
Not enough data
9.1
19
Generative AI
Not enough data
9.3
15
Not enough data
9.4
15
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.0
97
|
Verified
Not enough data
8.3
81
|
Verified
Not enough data
9.3
112
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
9.2
109
|
Verified
Not enough data
8.1
44
Not enough data
8.3
45
Repeatability and Reportability
Not enough data
8.4
93
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.9
94
|
Verified
Not enough data
8.8
90
Not enough data
7.9
41
AI and Automation
Not enough data
8.4
43
Not enough data
8.2
41
Not enough data
8.6
46
Not enough data
7.6
40
Not enough data
8.2
33
Generative AI
Not enough data
8.0
35
Agentic AI - Sales Engagement
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
8.0
10
Not enough data
6.1
9
Not enough data
6.4
7
Not enough data
6.7
8
Not enough data
7.2
9
Dialing Options
8.9
145
|
Verified
9.2
126
8.8
139
|
Verified
9.1
124
6.5
8
Not enough data
Agent Tools
8.8
123
|
Verified
8.4
111
8.7
135
|
Verified
8.4
114
8.9
147
|
Verified
9.0
126
Automation
8.3
127
|
Verified
8.5
115
8.8
125
|
Verified
8.2
108
8.4
119
|
Verified
Feature Not Available
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Visual Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Office Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Tools
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Virtual Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Not enough data
Performance
8.7
54
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
224
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
167
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
Generative AI
6.2
58
Not enough data
Functions
8.8
254
|
Verified
Not enough data
8.8
255
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
10.0
7
Not enough data
9.8
7
Not enough data
10.0
6
Discovery
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Management
Not enough data
10.0
7
Not enough data
10.0
7
Platform
Not enough data
10.0
7
Not enough data
10.0
7
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.5
26
Not enough data
9.1
23
Not enough data
8.9
25
Customizations
Not enough data
9.5
29
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
9.0
26
Not enough data
9.5
28
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
6.9
8
7.3
5
7.1
8
7.0
5
Calling
9.0
12
9.0
141
8.2
11
9.0
91
8.8
11
9.2
142
9.0
12
9.2
143
9.0
12
9.6
8
Contacts
8.2
12
8.9
142
8.8
10
8.9
134
8.5
12
9.0
141
Insights
8.2
12
9.1
153
8.6
11
9.4
149
8.8
12
9.0
136
7.8
12
7.8
75
7.8
10
8.6
128
6.9
9
6.9
6
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
15
Not enough data
8.0
15
Not enough data
7.9
12
Not enough data
8.3
11
Feedback
Not enough data
8.9
14
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
9.2
10
Not enough data
8.8
11
Not enough data
8.2
10
Generative AI
Not enough data
7.7
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Koncert are categorized as Auto Dialer, Salesforce AppExchange Apps, and Outbound Call Tracking
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, and Customer Service Automation
Koncert is categorized as Sales Engagement, AI Sales Assistant, Account Data Management, Sales Coaching, Lead Scoring, Email Tracking, and Virtual Workspaces
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Koncert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Computer Software
28.6%
Information Technology and Services
25.5%
Computer & Network Security
5.2%
Marketing and Advertising
4.1%
Financial Services
3.9%
Other
32.7%
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)
2 Comments
LB
If you have multiple phone numbers for the same prospect, you can select that only one or all numbers be called. If you select all, they can get multiple...Read more
Koncert has no more discussions with answers
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