# FIS, Q2 vs TeamSupport Comparison

| | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 13 | 11 | 891 | 
| **Largest Market Segment** | Enterprise (61.5% of reviews) | Mid-Market (72.7% of reviews) | Mid-Market (45.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $29.00 1 agent / month | 

---
## Top Pros & Cons

### FIS

**Not enough data**

### Q2

**Not enough data**

### TeamSupport

Pros:
- Features (17 reviews)
- Ease of Use (16 reviews)

Cons:
- Search Functionality (5 reviews)
- Slow Loading (5 reviews)

---
## Ratings Comparison
| Rating | FIS | Q2 | TeamSupport | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (11 reviews) | 8.5 (8 reviews) | 8.7 (804 reviews) | 
  | **Ease of Use** | 7.9 (11 reviews) | 8.3 (8 reviews) | 8.8 (806 reviews) | 
  | **Ease of Setup** | 6.7 (5 reviews) | Not enough data | 8.6 (400 reviews) | 
  | **Ease of Admin** | 7.7 (5 reviews) | Not enough data | 8.8 (390 reviews) | 
  | **Quality of Support** | 8.3 (11 reviews) | 7.9 (7 reviews) | 8.9 (728 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (5 reviews) | Not enough data | 9.2 (394 reviews) | 
  | **Product Direction (% positive)** | 6.8 (11 reviews) | 8.5 (8 reviews) | 8.9 (801 reviews) | 

---
## Pricing

### FIS

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Q2

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### TeamSupport

#### Entry-Level Pricing

Plan: Chat Support

Price: $29.00 1 agent / month

Description: For better conversational experiences

Key Features:
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences

[Browse all 4 editions](https://www.g2.com/products/teamsupport/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | 8.5/10 | 587 |

#### Ticket and Case Management

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.0 (467 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (467 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.6 (444 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.5 (417 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.4 (327 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.7 (449 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.8 (450 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.7 (352 reviews) ✓ Verified | 

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (26 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (26 reviews) | 

#### Agentic AI - Help Desk

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.6 (358 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.9 (418 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.4 (261 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.3 (203 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.5 (118 reviews) ✓ Verified | 

#### Platform

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.6 (154 reviews) ✓ Verified | 
| **Customization ** | Not enough data | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.7 (217 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.4 (158 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.4 (378 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.6 (388 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Customer Information

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Customer Health Scores** | Not enough data | Not enough data | Not enough data | 
| **Customer Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | Not enough data | 
| **Customer Segments** | Not enough data | Not enough data | Not enough data | 
| **Product Engagement** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Predictions

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Churn Risk** | Not enough data | Not enough data | Not enough data | 
| **Upsell Opportunities** | Not enough data | Not enough data | Not enough data | 
| **Custom Triggers** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 
| **API & Integrations** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 
| **Performance & Reliability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Success

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Digital Banking Platforms

| Product | Score | Reviews |
|---|---|---|
| **FIS** | 8.3/10 | 7 |
| **Q2** | 8.2/10 | 6 |
| **TeamSupport** | N/A | N/A |

#### Operations

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Compliance - Digital Banking Platforms** | 7.8 (6 reviews) | 9.0 (5 reviews) | Not enough data | 
| **Multichannel - Digital Banking Platforms** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Unified Banking - Digital Banking Platforms** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Infrastructure

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Open Banking - Digital Banking Platforms** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Cloud-Based - Digital Banking Platforms** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Self-Service Banking - Digital Banking Platforms** | 8.3 (5 reviews) | 8.0 (5 reviews) | Not enough data | 

#### Data

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **CRM - Digital Banking Platforms** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Business Intelligence - Digital Banking Platforms** | 8.3 (6 reviews) | 7.7 (5 reviews) | Not enough data | 

#### Agentic AI - Digital Banking Platforms

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Financial Risk Management

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Platform Data

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Visualization** | Not enough data | Not enough data | Not enough data | 

#### Platform Interoperability

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Pre-Built Connectors** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Analysis** | Not enough data | Not enough data | Not enough data | 
| **Cloud** | Not enough data | Not enough data | Not enough data | 

#### Platform Basics

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Financial Risk Management

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Onboarding

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Process Automation

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Onboarding Flow Management** | Not enough data | Not enough data | Not enough data | 
| **E-Signature** | Not enough data | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | Not enough data | 
| **Auto-Capture** | Not enough data | Not enough data | Not enough data | 

#### Identity Verification

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **ID Scanning** | Not enough data | Not enough data | Not enough data | 
| **KYC** | Not enough data | Not enough data | Not enough data | 
| **Credit Check** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI -  Digital Customer Onboarding

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | 8.5/10 | 29 |

#### Conversational Platform

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.4 (29 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 7.8 (27 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.5 (27 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.8 (28 reviews) | 

#### Support Automation

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.6 (28 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.7 (28 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.6 (27 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.9 (29 reviews) | 

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (19 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (19 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Platform

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Health Score** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Predictions

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Impact** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Sentiment** | Not enough data | Not enough data | Not enough data | 
| **Retention** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Customer Support

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Banking as a Service (BaaS)

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Connectivity

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **APIs** | Not enough data | Not enough data | Not enough data | 
| **Cards** | Not enough data | Not enough data | Not enough data | 
| **Accounts** | Not enough data | Not enough data | Not enough data | 
| **White-labeling** | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Banking as a Service (BaaS)

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | 7.7/10 | 334 |

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.7 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.2 (7 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 5.0 (6 reviews) | 

#### Communication

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.9 (111 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.6 (114 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 8.0 (49 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 8.2 (63 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.2 (79 reviews) | 
| **Lead Development** | Not enough data | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (77 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 8.1 (61 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | 8.3/10 | 199 |

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (20 reviews) | 

#### Self-Service Experience

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.5 (168 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.5 (159 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.9 (117 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 7.9 (45 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.9 (48 reviews) | 

#### Self-Service Platform

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.8 (46 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.8 (47 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.7 (45 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (47 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | 8.5/10 | 11 |

#### Generative AI

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (11 reviews) | 

### Loan Origination

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Agentic AI - Loan Origination

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Core Banking

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Agentic AI - Core Banking Features

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FIS** | N/A | N/A |
| **Q2** | N/A | N/A |
| **TeamSupport** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to FIS (3):** [Digital Banking Platforms](https://www.g2.com/categories/digital-banking-platforms), [Core Banking Software](https://www.g2.com/categories/core-banking), [Banking as a Service (BaaS) Software](https://www.g2.com/categories/banking-as-a-service-baas)

**Unique to Q2 (5):** [Digital Banking Platforms](https://www.g2.com/categories/digital-banking-platforms), [Digital Customer Onboarding Software](https://www.g2.com/categories/digital-customer-onboarding), [Financial Risk Management Software](https://www.g2.com/categories/financial-risk-management), [Loan Origination Software](https://www.g2.com/categories/loan-origination), [Loan Servicing Software](https://www.g2.com/categories/loan-servicing)

**Unique to TeamSupport (10):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Digital Customer Onboarding Software](https://www.g2.com/categories/digital-customer-onboarding), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | FIS | Q2 | TeamSupport | 
|---|---|---|---|
| **Small-Business** | 7.7% | 18.2% | 41.3% | 
| **Mid-Market** | 30.8% | 72.7% | 45.6% | 
| **Enterprise** | 61.5% | 9.1% | 13.0% | 

### By Industry

#### FIS

- **Banking:** 46.2%
- **Market Research:** 15.4%
- **Financial Services:** 15.4%
- **Accounting:** 15.4%
- **Consulting:** 7.7%

#### Q2

- **Banking:** 45.5%
- **Financial Services:** 18.2%
- **Logistics and Supply Chain:** 9.1%
- **Law Practice:** 9.1%
- **Information Technology and Services:** 9.1%
- **Construction:** 9.1%

#### TeamSupport

- **Computer Software:** 24.7%
- **Information Technology and Services:** 19.3%
- **Financial Services:** 4.7%
- **Internet:** 3.4%
- **Telecommunications:** 3.0%
- **Hospitality:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Automotive:** 1.8%
- **Consumer Services:** 1.7%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to FIS

- [Equals](https://www.g2.com/products/equals-equals/reviews) — 4.5/5 stars (194 reviews)
- [Temenos Transact](https://www.g2.com/products/temenos-transact/reviews) — 4.5/5 stars (70 reviews)
- [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) — 4.2/5 stars (14 reviews)
- [Alkami](https://www.g2.com/products/alkami-technology-inc-alkami/reviews) — 4.4/5 stars (39 reviews)
- [Finacle](https://www.g2.com/products/finacle/reviews) — 4.1/5 stars (36 reviews)
- [Flinks](https://www.g2.com/products/flinks/reviews) — 4.4/5 stars (59 reviews)
- [Finacle Online Banking](https://www.g2.com/products/finacle-online-banking/reviews) — 4.5/5 stars (26 reviews)
- [Finastra Universal Banking](https://www.g2.com/products/finastra-universal-banking/reviews) — 0.0/5 stars (0 reviews)
- [Oracle Banking Digital Experience](https://www.g2.com/products/oracle-banking-digital-experience/reviews) — 4.2/5 stars (13 reviews)
- [Finacle for digital-only banks](https://www.g2.com/products/finacle-for-digital-only-banks/reviews) — 4.3/5 stars (30 reviews)

### Alternatives to Q2

- [Alkami](https://www.g2.com/products/alkami-technology-inc-alkami/reviews) — 4.4/5 stars (39 reviews)
- [Lumin Digital](https://www.g2.com/products/lumin-digital/reviews) — 4.7/5 stars (29 reviews)
- [Backbase the AI-Native Banking OS](https://www.g2.com/products/backbase-the-ai-native-banking-os/reviews) — 4.3/5 stars (10 reviews)
- [iDenfy](https://www.g2.com/products/idenfy/reviews) — 4.9/5 stars (220 reviews)
- [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) — 4.2/5 stars (14 reviews)
- [Creditsafe](https://www.g2.com/products/creditsafe/reviews) — 4.5/5 stars (200 reviews)
- [LendingPad](https://www.g2.com/products/lendingpad/reviews) — 4.7/5 stars (168 reviews)
- [CloudBankin](https://www.g2.com/products/cloudbankin/reviews) — 5.0/5 stars (127 reviews)
- [Finflux](https://www.g2.com/products/m2p-fintech-finflux/reviews) — 4.6/5 stars (106 reviews)
- [nCino's Mortgage Suite](https://www.g2.com/products/ncino-s-mortgage-suite/reviews) — 4.9/5 stars (95 reviews)

### Alternatives to TeamSupport

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### FIS

No discussions available for this product.

### Q2

No discussions available for this product.

### TeamSupport

- Title: [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has..."
- Title: [Are there any hidden costs, like fees for customization, training, etc.?](https://www.g2.com/discussions/added-costs) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO..."
- Title: [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is a software that allows user to interact in an organization and create tasks and tickets "
- Title: [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) — 1 comment, 1 upvote
  > **Top comment:** "This will likely require some custom code.  I am only just beginning to venture in to that kind of TeamSupport extension, so I am not the definitive source. ..."
- Title: [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fis-vs-q2-software-inc-q2-vs-teamsupport)