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Compare FireHydrant and ServiceNow IT Service Management 
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At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
FireHydrant
Star Rating
(139)4.5 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in ticket accuracy, scoring 9.1, which reviewers mention is due to its robust automation features that minimize human error. In contrast, FireHydrant's ticket accuracy score of 8.7 indicates some room for improvement, particularly in its ticket routing capabilities.
- Reviewers mention that FireHydrant shines in ease of setup, achieving a score of 9.0, which users on G2 attribute to its intuitive onboarding process and user-friendly interface. ServiceNow, with a score of 8.4, is noted for its complexity during initial setup, requiring more time and resources.
- G2 users highlight the quality of support for FireHydrant, which scored 9.3, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, ServiceNow's support, while solid at 8.5, is often described as slower and less personalized.
- Users say that both products provide timely alerts, but ServiceNow leads slightly with a score of 9.1. Reviewers mention that its alerting system is highly customizable, allowing teams to set specific thresholds, while FireHydrant's score of 9.0 indicates a more standardized approach that may not fit all user needs.
- Reviewers mention that ServiceNow IT Service Management is favored by enterprise users, with 74.1% of reviews coming from this segment, indicating its strong alignment with large-scale operations. FireHydrant, on the other hand, is more popular among mid-market users, with 49.6% of reviews, suggesting it may cater better to smaller teams.
- Users on G2 report that both products meet requirements effectively, with ServiceNow scoring 8.9 and FireHydrant at 8.8. However, reviewers note that ServiceNow's extensive feature set, including advanced reporting and analytics, often provides a more comprehensive solution for complex IT environments.
Pricing
Entry-Level Pricing
FireHydrant
Free Trial
Free Trial
Explore a free trial of enterprise incident management, alerting, and on-call.
- 30 day free trial
ServiceNow IT Service Management
No pricing availableFree Trial
FireHydrant
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.8
105
8.9
774
Ease of Use
8.6
106
8.5
993
Ease of Setup
8.9
41
8.1
553
Ease of Admin
8.9
41
8.6
299
Quality of Support
9.3
80
8.5
702
Has the product been a good partner in doing business?
9.4
40
8.8
295
Product Direction (% positive)
9.2
103
8.8
752
Features by Category
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Feature Not Available
8.9
223
|
Verified
9.0
87
9.0
232
|
Verified
8.7
93
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
8.7
92
9.2
235
|
Verified
8.9
94
9.0
227
8.7
88
8.7
219
|
Verified
Generative AI
8.3
34
8.3
106
8.2
34
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
FireHydrant and ServiceNow IT Service Management are categorized as Incident Management
Unique Categories
FireHydrant has no unique categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
FireHydrant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
25.5%
Computer Software
23.4%
Information Technology and Services
19.7%
Telecommunications
5.1%
Internet
2.9%
Other
23.4%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is Blameless used for?
1 Comment
Official Response from Blameless
Blameless is used to take pressure off your engineering and operations team by proactively managing reliability and automating incident response. It provides...Read more
FireHydrant has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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