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Compare Fireflies.ai and Otter.ai 
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At a Glance
Market Segments
Small-Business (80.2% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
Free
Free 1 User
Fireflies.ai
Star Rating
(722)4.8 out of 5
Market Segments
Small-Business (80.2% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansOtter.ai
Star Rating
(434)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Fireflies.ai excels in Automated Note-Taking with a score of 9.3, allowing users to capture meeting notes effortlessly, while Otter.ai, with a score of 8.8, is noted for its good but less comprehensive note-taking capabilities.
- Users report that Fireflies.ai's Call Recording feature, rated at 9.2, is highly reliable and integrates seamlessly with various conferencing tools, whereas Otter.ai's score of 8.8 indicates a solid performance but with occasional limitations in integration.
- Reviewers mention that Fireflies.ai's Summary Generation feature, scoring 9.0, provides concise and actionable insights from meetings, while Otter.ai, with a score of 8.7, offers summaries that are helpful but sometimes lack depth.
- G2 users highlight Fireflies.ai's superior Speaker Identification capabilities, rated at 8.5, which helps in distinguishing between different speakers during calls, compared to Otter.ai's lower score of 7.6, where users find it less effective in identifying speakers accurately.
- Users on G2 appreciate Fireflies.ai's Ease of Setup with a score of 9.4, making it user-friendly for new adopters, while Otter.ai, scoring 9.0, is also easy to set up but may require slightly more configuration.
- Reviewers mention that Fireflies.ai's Quality of Support is rated at 8.8, with many users praising the responsiveness and helpfulness of the support team, while Otter.ai's score of 8.4 indicates a good level of support but with some users reporting longer wait times for assistance.
Pricing
Entry-Level Pricing
Fireflies.ai
Free
Free
- Record Zoom, GMeet, Teams, +more
- Limited Transcription Credits
- 800 mins of storage/seat
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Fireflies.ai
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.1
669
8.7
366
Ease of Use
9.3
685
9.0
371
Ease of Setup
9.4
487
9.0
265
Ease of Admin
9.0
276
8.6
86
Quality of Support
8.8
413
8.4
234
Has the product been a good partner in doing business?
9.1
261
8.5
79
Product Direction (% positive)
9.6
677
8.9
356
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
256
8.7
88
8.5
240
8.3
87
8.6
244
8.5
85
Feature Not Available
7.5
22
Agent Performance Management
7.7
215
7.7
73
8.9
246
8.7
81
8.6
241
8.6
80
Generative AI
8.9
151
8.7
78
Agentic AI - Conversation Intelligence
7.7
5
8.2
23
7.0
5
8.2
23
Not enough data
8.0
23
7.0
5
8.3
23
7.7
5
8.3
22
7.3
5
8.2
22
8.0
5
7.7
22
Voice
8.6
461
8.5
181
8.6
480
8.0
192
Transcription
8.4
478
7.7
189
9.0
456
8.7
176
8.2
423
7.9
154
8.0
413
7.4
156
Editing
8.6
428
8.2
168
8.4
433
Feature Not Available
8.4
430
8.0
172
7.8
413
Feature Not Available
Integration
8.4
405
8.0
154
7.9
375
7.6
51
8.8
413
8.3
166
8.2
393
7.8
147
8.6
408
8.0
157
Agentic AI - Transcription
Not enough data
8.3
48
Not enough data
8.2
47
Not enough data
8.1
46
Meeting Prep - AI Meeting Assistants
8.0
438
Feature Not Available
7.9
408
Feature Not Available
8.0
404
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.3
452
8.9
173
8.8
444
8.1
172
8.8
437
8.4
172
Meeting Insights - AI Meeting Assistants
8.3
426
8.0
166
8.2
420
7.7
166
9.0
447
8.7
169
Accessibility - AI Meeting Assistants
7.9
406
Feature Not Available
8.5
420
8.6
168
8.2
396
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
81
Not enough data
8.0
80
Not enough data
7.9
82
Not enough data
8.0
80
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.6
58
Not enough data
8.1
57
Not enough data
8.2
56
Not enough data
8.8
55
Not enough data
Feedback
8.9
57
Not enough data
8.3
51
Not enough data
8.2
51
Not enough data
7.8
50
Not enough data
8.4
51
Not enough data
7.9
48
Not enough data
7.7
47
Not enough data
Generative AI
9.0
31
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.0
27
Action Item Detection - AI Note-taking Software
8.0
5
8.5
61
9.0
5
8.9
61
Automatic Transcription - AI Note-taking Software
9.0
5
8.7
62
Collaboration & Sharing - AI Note-taking Software
8.3
5
8.3
59
Language & Accent Support - AI Note-taking Software
7.0
5
7.7
60
Multi-Platform Integration - AI Note-taking Software
7.0
5
7.9
60
Privacy & Security Controls - AI Note-taking Software
8.7
5
8.1
57
Searchable Note Archives - AI Note-taking Software
7.3
5
8.3
60
Speaker Identification - AI Note-taking Software
9.0
5
7.9
62
Categories
Categories
Shared Categories
Fireflies.ai and Otter.ai are categorized as Transcription, AI Note-Taking Software, Conversation Intelligence, and AI Meeting Assistants
Unique Categories
Fireflies.ai is categorized as Sales Coaching
Otter.ai is categorized as Business Instant Messaging, AI Sales Assistant, Note-Taking Software, and Voice Recognition
Reviews
Reviewers' Company Size
Fireflies.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
15.1%
Marketing and Advertising
14.0%
Computer Software
10.8%
Information Technology and Services
9.1%
Management Consulting
3.6%
Other
47.5%
Marketing and Advertising
11.6%
Computer Software
11.6%
Information Technology and Services
7.0%
Consulting
6.5%
Higher Education
5.1%
Other
58.2%
Discussions
Does fireflies Ai record video?
4 Comments
CS
Fireflies is an audio recording with a script you can follow visually after the recording. Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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