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Compare Fireflies.ai and Observe.AI 
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At a Glance
Market Segments
Small-Business (80.2% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Fireflies.ai
Star Rating
(724)4.8 out of 5
Market Segments
Small-Business (80.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fireflies.ai excels in its ease of setup, scoring 9.4, which reviewers mention makes onboarding quick and straightforward, while Observe.AI, with a score of 9.1, is noted to have a slightly more complex setup process.
- Reviewers mention that Fireflies.ai has a strong focus on small businesses, with 80.3% of reviews coming from this segment, indicating it is tailored for smaller teams, whereas Observe.AI, with 64.8% of reviews from mid-market users, is seen as more suited for larger organizations.
- Users on G2 highlight that Fireflies.ai's call recording feature scores 9.2, providing reliable and clear recordings, while Observe.AI's call recording is rated higher at 9.5, with reviewers noting its superior clarity and reliability in capturing conversations.
- Reviewers mention that while both products offer AI text summarization at a score of 8.9, Fireflies.ai's users appreciate its intuitive interface, whereas Observe.AI users report a more robust analysis capability in their summarization features.
- G2 users indicate that Fireflies.ai has a lower customer scoring score of 7.7, with some reviewers expressing concerns about the responsiveness of customer support, while Observe.AI shines in this area with a score of 9.3, where users report prompt and helpful assistance.
- Users say that Fireflies.ai's machine learning capabilities score 8.5, which some reviewers feel could be improved, while Observe.AI's score of 8.9 is praised for its advanced analytics and predictive capabilities, making it a better choice for data-driven decision-making.
Pricing
Entry-Level Pricing
Fireflies.ai
Free
Free
- Record Zoom, GMeet, Teams, +more
- Limited Transcription Credits
- 800 mins of storage/seat
Observe.AI
No pricing availableFree Trial
Fireflies.ai
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
9.1
670
8.8
185
Ease of Use
9.3
686
9.2
185
Ease of Setup
9.4
488
9.0
108
Ease of Admin
9.0
276
9.2
91
Quality of Support
8.8
414
9.2
181
Has the product been a good partner in doing business?
9.1
261
9.3
93
Product Direction (% positive)
9.6
678
9.7
177
Features by Category
Call Analytics
9.2
257
9.5
43
8.5
241
8.9
44
8.7
245
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
7.7
215
9.3
40
8.9
247
8.7
42
8.6
242
9.1
43
Generative AI
8.9
152
8.9
17
Agentic AI - Conversation Intelligence
8.1
6
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Voice
8.6
461
Not enough data
8.6
480
Not enough data
Transcription
8.4
478
Not enough data
9.0
456
Not enough data
8.2
423
Not enough data
8.0
413
Not enough data
Editing
8.6
428
Not enough data
8.4
433
Not enough data
8.4
430
Not enough data
7.8
413
Not enough data
Integration
8.4
405
Not enough data
7.9
375
Not enough data
8.8
413
Not enough data
8.2
393
Not enough data
8.6
408
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
24
Meeting Prep - AI Meeting Assistants
8.0
438
Not enough data
7.9
408
Not enough data
8.0
404
Not enough data
Meeting Automation - AI Meeting Assistants
9.3
452
Not enough data
8.8
444
Not enough data
8.8
437
Not enough data
Meeting Insights - AI Meeting Assistants
8.3
426
Not enough data
8.2
420
Not enough data
9.0
447
Not enough data
Accessibility - AI Meeting Assistants
7.9
406
Not enough data
8.5
420
Not enough data
8.2
396
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.6
58
Not enough data
8.1
57
Not enough data
8.2
56
Not enough data
8.8
55
Not enough data
Feedback
8.9
57
Not enough data
8.3
51
Not enough data
8.2
51
Not enough data
7.8
50
Not enough data
8.4
51
Not enough data
7.9
48
Not enough data
7.7
47
Not enough data
Generative AI
9.0
31
Not enough data
Action Item Detection - AI Note-taking Software
8.0
5
Not enough data
9.0
5
Not enough data
Automatic Transcription - AI Note-taking Software
9.0
5
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
5
Not enough data
Language & Accent Support - AI Note-taking Software
7.0
5
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.7
5
Not enough data
Searchable Note Archives - AI Note-taking Software
7.3
5
Not enough data
Speaker Identification - AI Note-taking Software
9.0
5
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fireflies.ai and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Fireflies.ai is categorized as Transcription, AI Note-Taking Software, Sales Coaching, and AI Meeting Assistants
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Fireflies.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
15.1%
Marketing and Advertising
13.9%
Computer Software
10.7%
Information Technology and Services
9.1%
Management Consulting
3.6%
Other
47.6%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
Does fireflies Ai record video?
4 Comments
CS
Fireflies is an audio recording with a script you can follow visually after the recording. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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