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Compare Fireflies.ai and Gong 
Featured Products
At a Glance
Market Segments
Small-Business (80.1% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
Free
No pricing available
Fireflies.ai
Star Rating
(731)4.8 out of 5
Market Segments
Small-Business (80.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansGong
Star Rating
(6,453)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Fireflies.ai. Users appreciate Gong's top-tier recording and AI analysis, which provide valuable insights and summaries of sales calls, enhancing their decision-making processes.
- According to verified reviews, Gong's implementation process is praised for its intuitive onboarding, making it easier for teams to get started quickly. In contrast, Fireflies.ai, while user-friendly, has received feedback indicating that it may not match the same level of sophistication in features, particularly for sales-focused teams.
- Users say that Gong's conversation intelligence capabilities are a standout feature, with many highlighting its ability to automatically transcribe and analyze calls. This functionality is particularly beneficial for extracting insights, whereas Fireflies.ai is noted for its ease of note-taking and summarizing meeting briefs, which may appeal more to general meeting management.
- Reviewers mention that while both products offer good ease of use, Gong's advanced features like call analysis and coaching materials provide a more comprehensive toolset for sales teams. Fireflies.ai, on the other hand, is appreciated for its integration with platforms like Google Meets and Zoom, making it a solid choice for users focused on seamless meeting experiences.
- G2 reviewers highlight Gong's superior quality of support, with many users noting responsive assistance that enhances their overall experience. Fireflies.ai, while providing decent support, has received mixed feedback, suggesting that there may be room for improvement in this area.
- According to recent user feedback, Gong's ability to deliver actionable insights through its AI features is a game-changer for sales professionals. In contrast, Fireflies.ai is recognized for its practical features like Daily and Weekly Digests, which help users stay organized, but it may not offer the same depth of analysis that Gong provides.
Pricing
Entry-Level Pricing
Fireflies.ai
Free
Free
- Record Zoom, GMeet, Teams, +more
- Limited Transcription Credits
- 800 mins of storage/seat
Gong
No pricing availableFree Trial
Fireflies.ai
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.1
675
9.4
4,942
Ease of Use
9.3
691
9.3
4,998
Ease of Setup
9.4
493
9.1
1,226
Ease of Admin
9.0
277
9.1
770
Quality of Support
8.8
416
9.3
3,510
Has the product been a good partner in doing business?
9.1
262
9.3
772
Product Direction (% positive)
9.6
683
9.0
4,620
Features by Category
Lead Facilitation
Not enough data
7.1
350
Not enough data
7.3
344
Not enough data
7.5
347
Not enough data
7.6
347
Organization
Not enough data
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Performance Analysis
Not enough data
8.5
350
Not enough data
8.6
353
Sales Analysis
Not enough data
7.8
334
Not enough data
7.9
340
Generative AI
Not enough data
8.6
286
Not enough data
8.9
292
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
91
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Call Analytics
9.2
258
9.6
2750
|
Verified
8.5
241
8.8
2466
|
Verified
8.7
246
9.1
2661
|
Verified
Feature Not Available
8.3
1794
|
Verified
Agent Performance Management
7.7
215
8.6
1870
|
Verified
8.9
248
8.3
2516
|
Verified
8.6
242
8.7
2302
|
Verified
Generative AI
8.9
153
8.9
673
Agentic AI - Conversation Intelligence
8.1
6
8.0
135
7.0
5
8.0
134
Not enough data
8.2
133
7.0
5
8.0
134
8.1
6
8.2
135
7.8
6
8.1
134
8.3
6
7.9
134
Voice
8.6
462
Not enough data
8.6
481
Not enough data
Transcription
8.4
478
Not enough data
9.0
456
Not enough data
8.2
423
Not enough data
8.0
413
Not enough data
Editing
8.6
428
Not enough data
8.4
433
Not enough data
8.4
430
Not enough data
7.8
413
Not enough data
Integration
8.4
405
Not enough data
7.9
375
Not enough data
8.8
413
Not enough data
8.2
394
Not enough data
8.6
409
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Meeting Prep - AI Meeting Assistants
8.0
438
Not enough data
7.9
408
Not enough data
8.0
404
Not enough data
Meeting Automation - AI Meeting Assistants
9.3
455
Not enough data
8.8
444
Not enough data
8.8
438
Not enough data
Meeting Insights - AI Meeting Assistants
8.3
426
Not enough data
8.2
421
Not enough data
9.0
448
Not enough data
Accessibility - AI Meeting Assistants
7.9
406
Not enough data
8.5
421
Not enough data
8.2
396
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Predictive Analytics
Not enough data
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Sales Management
Not enough data
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
8.6
59
9.0
1966
|
Verified
8.1
57
9.0
2177
|
Verified
8.2
56
8.6
1528
|
Verified
8.8
55
9.2
2216
|
Verified
Feedback
8.9
58
9.3
2371
|
Verified
8.4
52
9.0
1852
|
Verified
8.2
51
9.0
1895
|
Verified
7.8
50
8.8
1605
|
Verified
8.4
51
8.9
1791
|
Verified
7.9
48
8.9
1878
|
Verified
7.7
47
Feature Not Available
Generative AI
9.0
32
8.9
388
Action Item Detection - AI Note-taking Software
8.0
5
Not enough data
9.3
7
Not enough data
Automatic Transcription - AI Note-taking Software
9.3
7
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
5
Not enough data
Language & Accent Support - AI Note-taking Software
7.0
5
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.1
7
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
6
Not enough data
Searchable Note Archives - AI Note-taking Software
7.8
6
Not enough data
Speaker Identification - AI Note-taking Software
9.0
5
Not enough data
Categories
Categories
Shared Categories
Fireflies.ai and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Gong is categorized as AI Sales Assistant, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Fireflies.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
15.0%
Marketing and Advertising
14.0%
Computer Software
10.8%
Information Technology and Services
9.1%
Management Consulting
3.6%
Other
47.5%
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Discussions
Does fireflies Ai record video?
4 Comments
CS
Fireflies is an audio recording with a script you can follow visually after the recording. Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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