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At a Glance
Market Segments
Small-Business (80.2% of reviews)
Enterprise (50.6% of reviews)
Entry-Level Pricing
Free
$0.00
Fireflies.ai
Star Rating
(725)4.8 out of 5
Market Segments
Small-Business (80.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansWebex Suite
Star Rating
(18,596)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Webex Suite excels in Virtual Meeting Hosting with a score of 9.3, providing a robust platform for large-scale meetings, while Fireflies.ai, with a score of 7.9, is noted for its limitations in hosting capabilities, particularly for larger groups.
- Reviewers mention that Webex Suite's Automated Scheduling feature is highly praised, scoring 9.6, making it easy to coordinate meetings across different time zones. In contrast, Fireflies.ai's scheduling capabilities, scoring 8.0, are seen as less comprehensive, lacking some advanced features.
- G2 users highlight that Webex Suite's Agenda Management feature, scoring 9.3, allows for seamless organization of meeting topics, which is particularly beneficial for enterprise users. Fireflies.ai, scoring 8.0, does not offer the same level of detail and customization in agenda setting.
- Users on G2 appreciate Fireflies.ai for its Automated Note-Taking capabilities, scoring 9.4, which many find superior for capturing meeting discussions. Webex Suite, while still strong at 9.3, is noted to require more manual input for effective note-taking.
- Reviewers mention that Webex Suite's Voice Recognition feature, scoring 9.0, is reliable for transcribing meetings accurately, whereas Fireflies.ai, with a score of 8.8, has received feedback about occasional inaccuracies in transcription.
- Users say that Webex Suite's Accessibility Guidelines Compliance score of 9.3 is a significant advantage, ensuring that the platform is usable for individuals with disabilities. Fireflies.ai, scoring 8.2, is seen as less compliant, which may limit its usability for some users.
Pricing
Entry-Level Pricing
Fireflies.ai
Free
Free
- Record Zoom, GMeet, Teams, +more
- Limited Transcription Credits
- 800 mins of storage/seat
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
Fireflies.ai
Free Trial is available
Webex Suite
Free Trial is available
Ratings
Meets Requirements
9.1
670
8.9
14,644
Ease of Use
9.3
686
8.7
14,694
Ease of Setup
9.4
488
8.4
2,909
Ease of Admin
9.0
276
8.5
2,597
Quality of Support
8.8
414
8.5
11,712
Has the product been a good partner in doing business?
9.1
261
8.7
2,491
Product Direction (% positive)
9.6
678
7.8
14,103
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
983
Not enough data
9.0
964
Not enough data
8.9
942
Collaboration
Not enough data
8.8
899
Not enough data
9.0
978
Not enough data
9.0
971
Not enough data
8.8
875
Not enough data
9.2
1000
Functionality
Not enough data
8.8
881
Not enough data
9.0
980
Not enough data
8.9
882
Agentic AI - Virtual Classroom
Not enough data
7.8
20
Business Instant Messaging
Not enough data
8.6
941
Not enough data
8.8
1045
Not enough data
8.5
959
Business Instant Messaging
Not enough data
9.0
1011
Not enough data
8.9
953
Business Instant Messaging
Not enough data
8.7
902
Not enough data
8.8
962
Not enough data
8.7
869
Generative AI - Business Instant Messaging
Not enough data
8.2
55
AI - Business Instant Messaging
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
7.8
55
Agentic AI - Business Instant Messaging
Not enough data
7.8
37
Not enough data
7.7
36
Call Analytics
9.2
257
Not enough data
8.5
241
Not enough data
8.7
245
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
7.7
215
Not enough data
8.9
247
Not enough data
8.6
242
Not enough data
Generative AI
8.9
152
Not enough data
Agentic AI - Conversation Intelligence
8.1
6
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
Visual Tools
Not enough data
8.7
68
Not enough data
8.6
64
Not enough data
8.5
65
Not enough data
8.4
67
Office Customization
Not enough data
8.8
66
Not enough data
8.8
64
Not enough data
8.6
63
Guest Tools
Not enough data
8.5
61
Not enough data
8.7
62
Not enough data
8.8
58
Collaboration Tools
Not enough data
8.6
64
Not enough data
8.9
66
Not enough data
9.1
65
Not enough data
8.9
64
Agentic AI - Virtual Workspaces
Not enough data
7.8
30
Not enough data
7.6
30
Design Tools
Not enough data
8.8
362
Not enough data
8.8
361
Not enough data
8.6
316
Not enough data
8.7
323
Not enough data
8.8
339
Communication Tools
Not enough data
8.9
340
Not enough data
9.0
362
Integrations
Not enough data
8.7
292
Not enough data
9.0
360
Software Offering
Not enough data
8.8
357
Not enough data
9.2
394
Not enough data
9.0
380
Agentic AI - Collaborative Whiteboard
Not enough data
8.1
23
Not enough data
8.1
23
Not enough data
8.3
23
Presenter Tools
Not enough data
8.9
4897
Not enough data
8.5
4254
|
Verified
Not enough data
8.8
4606
|
Verified
Not enough data
8.9
5120
|
Verified
Conferencing Options
Not enough data
9.0
5263
|
Verified
Not enough data
9.0
5489
|
Verified
Not enough data
9.0
5402
|
Verified
Application Tools
Not enough data
8.8
4346
|
Verified
Not enough data
8.8
4905
|
Verified
Not enough data
8.7
4873
Agentic AI - Screen Sharing
Not enough data
7.7
49
Collaboration
Not enough data
9.1
34
Not enough data
8.7
34
Not enough data
8.7
34
Not enough data
8.9
34
Hardware
Not enough data
8.6
33
Not enough data
8.5
33
Security
Not enough data
9.1
34
Not enough data
8.8
34
Agentic AI - Visual Collaboration Platforms
Not enough data
7.0
15
Not enough data
7.4
15
Voice
8.6
461
Not enough data
8.6
480
Not enough data
Transcription
8.4
478
Not enough data
9.0
456
Not enough data
8.2
423
Not enough data
8.0
413
Not enough data
Editing
8.6
428
Not enough data
8.4
433
Not enough data
8.4
430
Not enough data
7.8
413
Not enough data
Integration
8.4
405
Not enough data
7.9
375
Not enough data
8.8
413
Not enough data
8.2
393
Not enough data
8.6
408
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.0
10150
|
Verified
Not enough data
9.1
2954
|
Verified
Not enough data
8.8
2636
|
Verified
Not enough data
9.0
3179
|
Verified
Not enough data
9.0
3029
Meeting Coordination
Not enough data
8.7
9140
Not enough data
8.7
8631
|
Verified
Not enough data
8.7
9005
|
Verified
Not enough data
8.8
3160
|
Verified
Software Type
Not enough data
8.6
7735
|
Verified
Not enough data
8.8
3098
|
Verified
Not enough data
9.0
3242
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
88
Not enough data
7.8
84
Not enough data
7.9
86
Meeting Prep - AI Meeting Assistants
8.0
438
9.2
39
7.9
408
9.3
40
8.0
404
9.4
40
Meeting Automation - AI Meeting Assistants
9.3
452
9.4
38
8.8
444
9.1
41
8.8
437
9.2
39
Meeting Insights - AI Meeting Assistants
8.3
426
9.1
40
8.2
420
9.1
41
9.0
447
9.3
40
Accessibility - AI Meeting Assistants
7.9
406
9.1
40
8.5
420
9.1
39
8.2
396
9.3
38
Agentic AI - AI Meeting Assistants
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.3
14
Not enough data
9.2
14
Platform Basics - VoIP Providers
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
8.2
10
Basic Communication
Not enough data
8.8
242
Not enough data
8.7
228
Not enough data
8.6
209
Not enough data
9.0
256
Not enough data
9.0
257
Not enough data
8.6
146
Agentic AI - VoIP Providers
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
6.9
6
Access
Not enough data
8.3
162
Not enough data
8.4
187
Not enough data
8.4
178
Advanced Features
Not enough data
7.9
134
Not enough data
8.2
134
Not enough data
8.6
179
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.6
58
Not enough data
8.1
57
Not enough data
8.2
56
Not enough data
8.8
55
Not enough data
Feedback
8.9
57
Not enough data
8.3
51
Not enough data
8.2
51
Not enough data
7.8
50
Not enough data
8.4
51
Not enough data
7.9
48
Not enough data
7.7
47
Not enough data
Generative AI
9.0
31
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Extensions
Not enough data
9.0
146
Not enough data
8.9
162
Not enough data
9.0
105
Features
Not enough data
9.0
158
Not enough data
8.8
101
Not enough data
9.0
153
Not enough data
9.1
171
Not enough data
9.1
153
Not enough data
9.1
141
Action Item Detection - AI Note-taking Software
8.0
5
Not enough data
9.0
5
Not enough data
Automatic Transcription - AI Note-taking Software
9.0
5
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
5
Not enough data
Language & Accent Support - AI Note-taking Software
7.0
5
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.7
5
Not enough data
Searchable Note Archives - AI Note-taking Software
7.3
5
Not enough data
Speaker Identification - AI Note-taking Software
9.0
5
Not enough data
Categories
Categories
Shared Categories
Fireflies.ai and Webex Suite are categorized as AI Meeting Assistants
Unique Categories
Fireflies.ai is categorized as Transcription, AI Note-Taking Software, Conversation Intelligence, and Sales Coaching
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Fireflies.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
15.1%
Marketing and Advertising
13.9%
Computer Software
10.7%
Information Technology and Services
9.1%
Management Consulting
3.6%
Other
47.6%
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Discussions
Does fireflies Ai record video?
4 Comments
CS
Fireflies is an audio recording with a script you can follow visually after the recording. Read more
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
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