Compare Fin and Salesforce Agentforce 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free 200000 Flex Credits
Fin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSalesforce Agentforce
Star Rating
(1,103)4.3 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 200000 Flex Credits
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Salesforce Agentforce stands out for its seamless integration with Salesforce CRM, allowing for scalable AI automation. The low-code/no-code configuration is highlighted as a significant advantage, making it easier for users to implement changes without needing extensive coding knowledge.
- Reviewers mention that Fin by Intercom offers a higher ease of use, with many users noting that it feels intuitive and straightforward to navigate. This user-friendly experience is a key factor for small businesses looking for efficient customer support solutions.
- According to verified reviews, Salesforce Agentforce is praised for its ability to perform various actions beyond just chatting, such as creating records and generating emails. This functionality enhances its utility for users who need more than just a basic chatbot.
- G2 reviewers highlight that while Fin by Intercom has a strong focus on customer interaction, Salesforce Agentforce provides robust client management features and the ability to link with other platforms, which is particularly beneficial for mid-market users.
- Users express that both products have their strengths, but Fin by Intercom's focus on delivering genuine assistance and quick answers makes it a preferred choice for those who prioritize effective customer support, while Salesforce Agentforce's comprehensive capabilities cater well to businesses needing extensive integration and automation.
Pricing
Entry-Level Pricing
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Salesforce Agentforce
Salesforce Foundations
Free
200000 Flex Credits
Get started with Agentforce for free, for any use case.
- Agent Builder
- Prompt Builder
- 200k Flex Credits
Free Trial
Fin
Free Trial is available
Salesforce Agentforce
Free Trial is available
Ratings
Meets Requirements
8.8
2,897
8.3
249
Ease of Use
8.9
2,928
8.1
769
Ease of Setup
8.4
1,525
7.9
733
Ease of Admin
8.6
1,353
8.3
136
Quality of Support
8.6
2,791
8.2
238
Has the product been a good partner in doing business?
8.8
1,348
8.5
137
Product Direction (% positive)
8.8
2,747
9.1
246
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
Not enough data
8.8
1126
|
Verified
Not enough data
8.7
1102
|
Verified
Not enough data
8.6
1154
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1064
|
Verified
Not enough data
8.6
966
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
895
|
Verified
Not enough data
8.8
1095
|
Verified
Not enough data
9.4
1271
|
Verified
Not enough data
8.3
813
Not enough data
7.6
525
Not enough data
Platform
8.1
723
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Not enough data
Platform
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1445
|
Verified
Not enough data
8.9
1454
|
Verified
Not enough data
8.7
1194
|
Verified
Not enough data
9.1
1359
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1252
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
662
Not enough data
8.9
658
Not enough data
Feature Not Available
Not enough data
8.2
493
Not enough data
8.4
541
Not enough data
Self-Service Platform
8.7
534
Not enough data
8.8
544
Not enough data
8.4
486
Not enough data
8.6
527
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
87
Not enough data
9.6(won by default)
90
Not enough data
Channels
9.4(won by default)
90
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
92
Not enough data
8.4(won by default)
82
Not enough data
8.8(won by default)
84
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Customization - AI Agent Builders
Not enough data
8.1
163
Not enough data
7.8
151
Not enough data
8.2
159
Functionality - AI Agent Builders
Not enough data
8.1
158
Not enough data
7.9
151
Not enough data
8.0
149
Not enough data
8.0
148
Data and Analytics - AI Agent Builders
Not enough data
8.2
166
Not enough data
7.9
157
Not enough data
8.1
152
Integration - AI Agent Builders
Not enough data
8.6
195
Not enough data
8.2
84
Not enough data
8.2
167
Not enough data
8.7
178
Automation
Not enough data
8.7
18
Not enough data
8.8
18
Not enough data
8.7
17
Not enough data
8.9
19
Not enough data
8.7
18
Autonomy
Not enough data
8.7
18
Not enough data
9.0
18
Not enough data
8.9
18
Not enough data
8.6
18
Outbound Sales
Not enough data
8.9
19
Not enough data
9.4
19
Not enough data
9.2
18
Not enough data
9.0
18
Not enough data
9.1
18
Inbound Sales
Not enough data
8.9
18
Not enough data
9.2
18
Not enough data
8.8
18
Not enough data
8.8
18
Not enough data
8.8
19
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
195
8.2
59
7.9
202
8.1
60
7.8
167
8.0
58
8.5
195
8.7
61
8.0
161
7.7
57
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.2
57
7.9
160
8.5
57
7.9
174
8.2
57
8.5
199
8.3
62
Automation
8.4
199
8.7
66
8.0
163
8.5
59
7.2
156
8.4
60
Autonomy
7.6
162
7.8
59
7.8
164
8.0
58
7.2
162
8.4
60
7.7
166
8.1
59
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin and Salesforce Agentforce are categorized as AI Customer Support Agents and Conversational Interface Agents
Unique Categories
Fin is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Salesforce Agentforce is categorized as AI SDRs and AI Agent Builders
Reviews
Reviewers' Company Size
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
12.4%
Financial Services
10.2%
Consulting
7.0%
Computer Software
7.0%
Manufacturing
4.4%
Other
58.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Salesforce Agentforce has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
