# Fin, Pure Chat vs Freshdesk Comparison

| | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,850 | 207 | 3,739 | 
| **Largest Market Segment** | Small-Business (58.4% of reviews) | Small-Business (57.4% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | $0.99 1 Outcome | 100% Free | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

### Pure Chat

Pros:
- Features (2 reviews)
- Ease of Use (1 reviews)

Cons:
- Bugs (1 reviews)
- Inadequate Reporting (1 reviews)

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (2899 reviews) | 8.8 (190 reviews) | 8.6 (3274 reviews) | 
  | **Ease of Use** | 8.9 (2930 reviews) | 9.2 (191 reviews) | 8.9 (3296 reviews) | 
  | **Ease of Setup** | 8.4 (1527 reviews) | 9.2 (77 reviews) | 8.6 (2352 reviews) | 
  | **Ease of Admin** | 8.6 (1355 reviews) | 9.1 (75 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.6 (2793 reviews) | 8.8 (174 reviews) | 8.7 (3172 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1350 reviews) | 9.2 (72 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2749 reviews) | 9.0 (189 reviews) | 8.8 (3242 reviews) | 

---
## Pricing

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

### Pure Chat

#### Entry-Level Pricing

Plan: Free

Price: 100% Free

Description: Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats

Key Features:
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites

[Browse all 2 editions](https://www.g2.com/products/pure-chat/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 1907 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2583 |

#### Ticket and Case Management

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (1104 reviews) ✓ Verified | Not enough data | 8.9 (2247 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (1126 reviews) ✓ Verified | Not enough data | 8.8 (2260 reviews) ✓ Verified | 
| **Workflow** | 8.7 (1102 reviews) ✓ Verified | Not enough data | 8.5 (2188 reviews) ✓ Verified | 
| **Response Automation** | 8.6 (1154 reviews) ✓ Verified | Not enough data | 8.5 (2065 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (682 reviews) ✓ Verified | Not enough data | 8.3 (1808 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (1139 reviews) ✓ Verified | Not enough data | 8.5 (2092 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.8 (1064 reviews) ✓ Verified | Not enough data | 8.7 (2024 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.6 (966 reviews) ✓ Verified | Not enough data | 8.3 (1376 reviews) ✓ Verified | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (249 reviews) | Not enough data | 7.3 (329 reviews) | 
| **AI Text Summarization** | 8.2 (250 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (62 reviews) | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | 8.3 (62 reviews) | Not enough data | 6.8 (56 reviews) | 
| **Proactive Assistance** | 7.9 (62 reviews) | Not enough data | 7.3 (57 reviews) | 

#### Communication Channels

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 8.8 (895 reviews) ✓ Verified | Not enough data | 8.6 (1925 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (1095 reviews) ✓ Verified | Not enough data | 8.9 (2089 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (1271 reviews) ✓ Verified | Not enough data | 8.4 (1315 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (813 reviews) | Not enough data | 8.0 (1190 reviews) ✓ Verified | 
| **Voice** | 7.6 (525 reviews) | Not enough data | 7.9 (935 reviews) ✓ Verified | 

#### Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (723 reviews) ✓ Verified | Not enough data | 8.1 (1158 reviews) ✓ Verified | 
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 8.1 (1660 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (826 reviews) ✓ Verified | Not enough data | 8.6 (1548 reviews) ✓ Verified | 
| **Integration** | 8.7 (791 reviews) ✓ Verified | Not enough data | 8.3 (1153 reviews) ✓ Verified | 
| **Reporting** | 8.1 (1019 reviews) ✓ Verified | Not enough data | 8.0 (1877 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (1019 reviews) ✓ Verified | Not enough data | 8.3 (1964 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 562 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Messenger

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Sequencing** | 8.8 (383 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI** | 8.1 (363 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Live Chat** | 9.3 (478 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization Interface** | 8.5 (327 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Channels

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Social Media** | 8.0 (293 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Website** | 9.0 (438 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Message (SMS)** | 7.9 (207 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Assistants** | 7.3 (121 reviews) | Not enough data | Not enough data | 
| **Other** | 8.1 (229 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customers

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Targeting** | 8.8 (428 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Profiles** | 8.6 (432 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Analytics** | 8.2 (436 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Gathering** | 8.3 (387 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Conversion** | 8.2 (379 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 229 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### User Analysis

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Survey Implementation** | 8.6 (140 reviews) | Not enough data | Not enough data | 
| **Data Analysis** | 8.4 (157 reviews) | Not enough data | Not enough data | 

#### User Support

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **User Segmentation** | 9.1 (167 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | 8.1 (119 reviews) | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | 8.8 (151 reviews) | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | 8.9 (136 reviews) | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (146 reviews) | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 260 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 403 |

#### Channels

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.8 (230 reviews) | Not enough data | 8.4 (357 reviews) | 
| **Open Listening** | 8.3 (219 reviews) | Not enough data | 8.0 (333 reviews) | 
| **Physical Media** | Feature Not Available | Not enough data | 7.5 (322 reviews) | 

#### Design

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Feature Not Available | Not enough data | 7.8 (334 reviews) | 
| **Personalization** | 8.7 (231 reviews) | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | 8.7 (223 reviews) | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | 8.6 (216 reviews) | Not enough data | 8.4 (331 reviews) | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.7 (262 reviews) | 
| **AI Text Summarization** | 8.3 (86 reviews) | Not enough data | 7.7 (262 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 294 |

#### Usability

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.8 (264 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (260 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (246 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (254 reviews) | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.3/10 | 140 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 269 |

#### Productivity Tools

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Notes** | 8.8 (129 reviews) | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | 8.3 (126 reviews) | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | 8.2 (121 reviews) | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | 8.7 (124 reviews) | Not enough data | 8.7 (229 reviews) | 
| **Templates** | 8.8 (124 reviews) | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | 8.5 (124 reviews) | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | 8.7 (125 reviews) | Not enough data | 8.7 (228 reviews) | 

#### Analytics

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Trends** | 8.2 (111 reviews) | Not enough data | 8.3 (205 reviews) | 
| **Performance Tracking** | 8.2 (120 reviews) | Not enough data | 8.5 (215 reviews) | 
| **Email Tracking** | 8.2 (120 reviews) | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (27 reviews) | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | 7.7 (27 reviews) | Not enough data | 7.3 (15 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 96 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Personalization** | 9.1 (84 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 9.0 (88 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (84 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Sales Follow-Up** | 7.7 (61 reviews) | Not enough data | Not enough data | 
| **Customer Interaction Automation** | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | Not enough data | 
| **Document Processing** | 8.1 (63 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.7 (63 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Conversation Editor** | 9.1 (81 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.8 (83 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 9.1 (84 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | 8.5 (65 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.7 (67 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (51 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.8/10 | 711 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Customization** | 8.8 (600 reviews) | Not enough data | Not enough data | 
| **Control** | 8.8 (589 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 9.0 (591 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.8 (559 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 8.6 (479 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Live chat** | 9.5 (620 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.9 (585 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.8 (579 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.7 (564 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 8.3 (420 reviews) | Not enough data | Not enough data | 
| **Role-based access** | 8.9 (529 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.8 (584 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.4 (143 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 1235 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Personalization** | 8.7 (1059 reviews) | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | 8.7 (839 reviews) | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | 8.7 (858 reviews) | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | 9.0 (779 reviews) | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (859 reviews) | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | 8.7 (902 reviews) | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | 8.5 (520 reviews) | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | 8.9 (816 reviews) | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | 8.4 (156 reviews) | Not enough data | 7.4 (203 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 244 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Text** | 8.6 (202 reviews) | Not enough data | Not enough data | 
| **Speech** | 7.4 (185 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 9.0 (214 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | 8.4 (211 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.3 (208 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.5 (198 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Learning** | 8.5 (201 reviews) | Not enough data | Not enough data | 
| **Language** | 8.6 (193 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 8.5 (205 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 1837 |
| **Pure Chat** | 8.3/10 | 86 |
| **Freshdesk** | 8.4/10 | 1884 |

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (297 reviews) | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | 8.3 (295 reviews) | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (1445 reviews) ✓ Verified | 9.1 (80 reviews) ✓ Verified | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.9 (1454 reviews) ✓ Verified | 8.7 (79 reviews) ✓ Verified | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (1194 reviews) ✓ Verified | 7.1 (8 reviews) | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 9.1 (1359 reviews) ✓ Verified | 8.8 (7 reviews) | 8.5 (199 reviews) | 
| **Co-Browsing** | 8.2 (595 reviews) | 8.1 (7 reviews) | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 8.1 (1660 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (1095 reviews) ✓ Verified | 8.5 (70 reviews) ✓ Verified | 8.6 (203 reviews) | 
| **Lead Development** | 8.2 (1043 reviews) ✓ Verified | 7.9 (62 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.7 (1252 reviews) ✓ Verified | 8.9 (6 reviews) | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (1321 reviews) ✓ Verified | 8.3 (8 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (1289 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 759 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.2 (95 reviews) | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 9.0 (662 reviews) | Not enough data | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.9 (658 reviews) | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.2 (493 reviews) | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | 8.4 (541 reviews) | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Branding** | 8.7 (534 reviews) | Not enough data | 8.5 (253 reviews) | 
| **Automation** | 8.8 (544 reviews) | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.4 (486 reviews) | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | 8.6 (527 reviews) | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (47 reviews) | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | 7.9 (47 reviews) | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | 7.5 (48 reviews) | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | 7.9 (50 reviews) | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | 8.1 (51 reviews) | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | 7.5 (48 reviews) | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | 7.6 (48 reviews) | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 9.1/10 | 99 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Mentions** | 9.3 (89 reviews) | Not enough data | 8.6 (162 reviews) | 
| **Tickets** | 9.0 (87 reviews) | Not enough data | 9.3 (484 reviews) | 
| **Macros** | 9.6 (90 reviews) | Not enough data | 8.6 (371 reviews) | 

#### Channels

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Email** | 9.4 (90 reviews) | Not enough data | 9.2 (479 reviews) | 
| **Social** | 8.8 (88 reviews) | Not enough data | 8.7 (415 reviews) | 
| **Live Chat** | 9.5 (92 reviews) | Not enough data | 8.8 (376 reviews) | 
| **Phone** | 8.4 (82 reviews) | Not enough data | 8.5 (340 reviews) | 
| **Text** | 8.8 (84 reviews) | Not enough data | 8.3 (58 reviews) | 

#### Insight

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Surveys** | 9.1 (86 reviews) | Not enough data | 8.6 (382 reviews) | 
| **Reporting** | 9.2 (88 reviews) | Not enough data | 8.7 (169 reviews) | 
| **Visitor Activity** | 8.8 (83 reviews) | Not enough data | 8.6 (373 reviews) | 
| **Help Desk** | 9.3 (83 reviews) | Not enough data | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.2/10 | 17 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | 7.4 (17 reviews) | Not enough data | 7.7 (85 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.9/10 | 267 |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | 8.5/10 | 15 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | 7.9 (195 reviews) | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | 8.0 (203 reviews) | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | 7.8 (167 reviews) | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | 8.5 (195 reviews) | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | 8.0 (161 reviews) | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | 7.5 (158 reviews) | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | 7.9 (161 reviews) | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | 7.9 (174 reviews) | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | 8.5 (200 reviews) | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.4 (199 reviews) | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | 7.9 (164 reviews) | Not enough data | 8.8 (10 reviews) | 
| **Document Processing** | 7.2 (156 reviews) | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | 7.6 (162 reviews) | Not enough data | 7.2 (10 reviews) | 
| **Adaptive Responses** | 7.8 (164 reviews) | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | 7.3 (163 reviews) | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | 7.7 (166 reviews) | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Pure Chat** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Fin (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Fin | Pure Chat | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 58.4% | 57.4% | 48.7% | 
| **Mid-Market** | 37.3% | 31.4% | 39.7% | 
| **Enterprise** | 4.4% | 11.3% | 11.6% | 

### By Industry

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

#### Pure Chat

- **Computer Software:** 5.9%
- **Financial Services:** 5.4%
- **Higher Education:** 5.4%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.9%
- **Marketing and Advertising:** 3.9%
- **Consumer Services:** 3.4%
- **Medical Devices:** 3.4%
- **Consumer Goods:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Other:** 55.9%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)

### Alternatives to Pure Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)

---
## Top Discussions

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

### Pure Chat

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fin-vs-pure-chat-vs-freshdesk)