# Fin, Zoho SalesIQ vs LiveAgent Comparison

| | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,850 | 254 | 1,538 | 
| **Largest Market Segment** | Small-Business (58.4% of reviews) | Small-Business (73.7% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | $0.99 1 Outcome | $0.00 3 Operator Per Month | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

### Zoho SalesIQ

Pros:
- Features (9 reviews)
- Ease of Use (8 reviews)

Cons:
- Learning Curve (3 reviews)
- Complexity (2 reviews)

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (2899 reviews) | 8.7 (211 reviews) | 8.9 (1300 reviews) | 
  | **Ease of Use** | 8.9 (2930 reviews) | 8.7 (211 reviews) | 8.9 (1305 reviews) | 
  | **Ease of Setup** | 8.4 (1527 reviews) | 8.6 (154 reviews) | 8.7 (868 reviews) | 
  | **Ease of Admin** | 8.6 (1355 reviews) | 8.7 (152 reviews) | 8.9 (853 reviews) | 
  | **Quality of Support** | 8.6 (2793 reviews) | 8.3 (198 reviews) | 9.1 (1239 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1350 reviews) | 8.9 (146 reviews) | 9.1 (829 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2749 reviews) | 8.6 (208 reviews) | 8.9 (1263 reviews) | 

---
## Pricing

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

### Zoho SalesIQ

#### Entry-Level Pricing

Plan: FREE

Price: $0.00 3 Operator Per Month

Key Features:
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month

[Browse all 4 editions](https://www.g2.com/products/zoho-salesiq/pricing)

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.5/10 | 1907 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 1085 |

#### Ticket and Case Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (1104 reviews) ✓ Verified | Not enough data | 9.0 (779 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (1126 reviews) ✓ Verified | Not enough data | 9.0 (779 reviews) ✓ Verified | 
| **Workflow** | 8.7 (1102 reviews) ✓ Verified | Not enough data | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | 8.6 (1154 reviews) ✓ Verified | Not enough data | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (682 reviews) ✓ Verified | Not enough data | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (1139 reviews) ✓ Verified | Not enough data | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.8 (1064 reviews) ✓ Verified | Not enough data | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.6 (966 reviews) ✓ Verified | Not enough data | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (249 reviews) | Not enough data | 8.2 (30 reviews) | 
| **AI Text Summarization** | 8.2 (250 reviews) | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (62 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Natural Language Interaction** | 8.3 (62 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | 7.9 (62 reviews) | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Customer Portal** | 8.8 (895 reviews) ✓ Verified | Not enough data | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (1095 reviews) ✓ Verified | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (1271 reviews) ✓ Verified | Not enough data | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (813 reviews) | Not enough data | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | 7.6 (525 reviews) | Not enough data | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (723 reviews) ✓ Verified | Not enough data | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.3 (56 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (826 reviews) ✓ Verified | Not enough data | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | 8.7 (791 reviews) ✓ Verified | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | 8.1 (1019 reviews) ✓ Verified | Not enough data | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (1019 reviews) ✓ Verified | Not enough data | 8.8 (694 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 562 |
| **Zoho SalesIQ** | 8.7/10 | 20 |
| **LiveAgent** | N/A | N/A |

#### Messenger

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Sequencing** | 8.8 (383 reviews) ✓ Verified | 8.2 (11 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.1 (363 reviews) ✓ Verified | 8.3 (11 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.3 (478 reviews) ✓ Verified | 8.9 (15 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.5 (327 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Social Media** | 8.0 (293 reviews) ✓ Verified | 8.7 (10 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (438 reviews) ✓ Verified | 9.3 (12 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.9 (207 reviews) ✓ Verified | Feature Not Available | Not enough data | 
| **Voice Assistants** | 7.3 (121 reviews) | Feature Not Available | Not enough data | 
| **Other** | 8.1 (229 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Targeting** | 8.8 (428 reviews) ✓ Verified | 8.9 (15 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.6 (432 reviews) ✓ Verified | 8.6 (15 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.2 (436 reviews) ✓ Verified | 8.3 (15 reviews) | Not enough data | 
| **Lead Gathering** | 8.3 (387 reviews) ✓ Verified | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.2 (379 reviews) ✓ Verified | 8.9 (15 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Lead Generation

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 229 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### User Analysis

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Survey Implementation** | 8.6 (140 reviews) | Not enough data | Not enough data | 
| **Data Analysis** | 8.4 (157 reviews) | Not enough data | Not enough data | 

#### User Support

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **User Segmentation** | 9.1 (167 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | 8.1 (119 reviews) | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | 8.8 (151 reviews) | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | 8.9 (136 reviews) | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (146 reviews) | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 260 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.8 (230 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | 8.3 (219 reviews) | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | Feature Not Available | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | Feature Not Available | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | 8.7 (231 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | 8.7 (223 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | 8.6 (216 reviews) | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.3 (86 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.3/10 | 140 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Notes** | 8.8 (129 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 8.3 (126 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 8.2 (121 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.7 (124 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.8 (124 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (124 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 8.7 (125 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Trends** | 8.2 (111 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 8.2 (120 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | 8.2 (120 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (27 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (27 reviews) | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Functions

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.6 (6 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 96 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Responses

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Personalization** | 9.1 (84 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 9.0 (88 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (84 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Sales Follow-Up** | 7.7 (61 reviews) | Not enough data | Not enough data | 
| **Customer Interaction Automation** | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | Not enough data | 
| **Document Processing** | 8.1 (63 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.7 (63 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Conversation Editor** | 9.1 (81 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.8 (83 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 9.1 (84 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Independent Decision Making** | 8.5 (65 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.7 (67 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (51 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.8/10 | 711 |
| **Zoho SalesIQ** | 7.9/10 | 17 |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Customization** | 8.8 (600 reviews) | 7.4 (12 reviews) | 8.6 (7 reviews) | 
| **Control** | 8.8 (589 reviews) | 7.6 (13 reviews) | 8.6 (6 reviews) | 
| **Route To Human** | 9.0 (591 reviews) | 8.2 (13 reviews) | 8.9 (6 reviews) | 
| **Menu bars** | 8.8 (559 reviews) | 7.9 (14 reviews) | 8.9 (6 reviews) | 
| **Drip sequences** | 8.6 (479 reviews) | 8.0 (9 reviews) | 8.3 (5 reviews) | 

#### Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Live chat** | 9.5 (620 reviews) | 8.3 (14 reviews) | 9.4 (6 reviews) | 
| **Integrations** | 8.9 (585 reviews) | 7.9 (13 reviews) | 9.4 (6 reviews) | 
| **Branding** | 8.8 (579 reviews) | 7.8 (13 reviews) | 8.9 (6 reviews) | 
| **Analytics** | 8.7 (564 reviews) | 7.7 (14 reviews) | 8.6 (6 reviews) | 
| **A/B testing** | 8.3 (420 reviews) | 7.9 (8 reviews) | Not enough data | 
| **Role-based access** | 8.9 (529 reviews) | 7.8 (12 reviews) | 8.9 (6 reviews) | 
| **Collection of information** | 8.8 (584 reviews) | 7.7 (13 reviews) | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | 8.4 (143 reviews) | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 1235 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Conversational Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Personalization** | 8.7 (1059 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.7 (839 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.7 (858 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 9.0 (779 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (859 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.7 (902 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.5 (520 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.9 (816 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.4 (156 reviews) | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 244 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Support

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Text** | 8.6 (202 reviews) | Not enough data | Not enough data | 
| **Speech** | 7.4 (185 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 9.0 (214 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Ticket Resolution** | 8.4 (211 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.3 (208 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.5 (198 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Learning** | 8.5 (201 reviews) | Not enough data | Not enough data | 
| **Language** | 8.6 (193 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 8.5 (205 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 1837 |
| **Zoho SalesIQ** | 8.6/10 | 70 |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (297 reviews) | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | 8.3 (295 reviews) | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (1445 reviews) ✓ Verified | 9.1 (58 reviews) ✓ Verified | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | 8.9 (1454 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (1194 reviews) ✓ Verified | 8.5 (40 reviews) | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | 9.1 (1359 reviews) ✓ Verified | 8.8 (44 reviews) ✓ Verified | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (595 reviews) | Feature Not Available | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.3 (56 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (1095 reviews) ✓ Verified | Feature Not Available | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (1043 reviews) ✓ Verified | 8.4 (55 reviews) ✓ Verified | 8.5 (55 reviews) | 
| **Knowledge Base** | 8.7 (1252 reviews) ✓ Verified | 8.3 (43 reviews) | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (1321 reviews) ✓ Verified | Feature Not Available | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (1289 reviews) ✓ Verified | 8.7 (50 reviews) ✓ Verified | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 759 |
| **Zoho SalesIQ** | 7.6/10 | 21 |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Summarization** | 8.2 (95 reviews) | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Knowledge Base** | 9.0 (662 reviews) | 7.7 (17 reviews) | 9.1 (324 reviews) | 
| **Searchable Articles** | 8.9 (658 reviews) | 7.7 (16 reviews) | 8.9 (305 reviews) | 
| **Community Forums** | Feature Not Available | 7.2 (13 reviews) | 8.9 (273 reviews) | 
| **Mobile Optimization** | 8.2 (493 reviews) | 7.5 (10 reviews) | 8.1 (41 reviews) | 
| **Personalization** | 8.4 (541 reviews) | 8.0 (10 reviews) | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Branding** | 8.7 (534 reviews) | 7.5 (10 reviews) | 8.6 (46 reviews) | 
| **Automation** | 8.8 (544 reviews) | 7.7 (10 reviews) | 8.3 (47 reviews) | 
| **Artificial Intelligence** | 8.4 (486 reviews) | 8.0 (9 reviews) | 7.4 (41 reviews) | 
| **Integrations** | 8.6 (527 reviews) | 7.5 (8 reviews) | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (47 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.9 (47 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (48 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.9 (50 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.5 (48 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (48 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 9.1/10 | 99 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Mentions** | 9.3 (89 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | 9.0 (87 reviews) | Not enough data | 9.3 (252 reviews) | 
| **Macros** | 9.6 (90 reviews) | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Email** | 9.4 (90 reviews) | Not enough data | 9.3 (248 reviews) | 
| **Social** | 8.8 (88 reviews) | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | 9.5 (92 reviews) | Not enough data | 9.3 (249 reviews) | 
| **Phone** | 8.4 (82 reviews) | Not enough data | 9.1 (186 reviews) | 
| **Text** | 8.8 (84 reviews) | Not enough data | Feature Not Available | 

#### Insight

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Surveys** | 9.1 (86 reviews) | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | 9.2 (88 reviews) | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | 8.8 (83 reviews) | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | 9.3 (83 reviews) | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.2/10 | 17 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | 7.4 (17 reviews) | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | Not enough data | 

#### System Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | 7.6/10 | 8 |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Lead Assignment** | Not enough data | 7.5 (6 reviews) | Not enough data | 
| **Pipeline Acceleration** | Not enough data | 7.2 (6 reviews) | Not enough data | 

#### Discovery

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Lead Management** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Scoring/Ranking** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Lead Context** | Not enough data | 7.4 (7 reviews) | Not enough data | 

#### Management

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | 7.5 (6 reviews) | Not enough data | 
| **Workflow** | Not enough data | 7.0 (5 reviews) | Not enough data | 

#### Platform

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | 7.3 (5 reviews) | Not enough data | 
| **Analysis** | Not enough data | 7.9 (7 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | 7.9/10 | 12 |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (10 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | Not enough data | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | Not enough data | Feature Not Available | Not enough data | 
| **Video Record** | Not enough data | Feature Not Available | Not enough data | 

#### Feedback

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Review** | Not enough data | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | Not enough data | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Leaderboard** | Not enough data | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | Not enough data | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Feature Not Available | Not enough data | 
| **Competition** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.9/10 | 267 |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Automated Ticket Resolution** | 7.9 (195 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | 8.0 (203 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 7.8 (167 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (195 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | 8.0 (161 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Proactive Customer Outreach** | 7.5 (158 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 7.9 (161 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | 7.9 (174 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | 8.5 (200 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.4 (199 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 7.9 (164 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 7.2 (156 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Independent Decision Making** | 7.6 (162 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 7.8 (164 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 7.3 (163 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 7.7 (166 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Zoho SalesIQ** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Fin (12):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Zoho SalesIQ (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring)

**Unique to LiveAgent (11):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Fin | Zoho SalesIQ | LiveAgent | 
|---|---|---|---|
| **Small-Business** | 58.4% | 73.7% | 67.3% | 
| **Mid-Market** | 37.3% | 19.8% | 23.2% | 
| **Enterprise** | 4.4% | 6.5% | 9.5% | 

### By Industry

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

#### Zoho SalesIQ

- **Information Technology and Services:** 16.4%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 6.5%
- **Insurance:** 4.7%
- **Financial Services:** 4.3%
- **Telecommunications:** 4.3%
- **Retail:** 3.9%
- **Internet:** 3.4%
- **Staffing and Recruiting:** 2.6%
- **Consumer Services:** 2.2%
- **Other:** 43.5%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)

### Alternatives to Zoho SalesIQ

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14729 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

### Zoho SalesIQ

No discussions available for this product.

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fin-vs-zoho-salesiq-vs-liveagent)