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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,684)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Service Cloud excels in ticket creation user experience with a score of 8.8, while Intercom closely follows with 8.7. Reviewers mention that the intuitive interface in Oracle makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Intercom shines in live chat functionality, scoring 9.3 compared to Oracle's 7.8. Users on G2 highlight Intercom's real-time engagement capabilities, which enhance customer interaction and satisfaction.
- G2 users report that Oracle Service Cloud has a robust SLA management feature with a score of 7.6, but Intercom outperforms with 8.4. Users say that Intercom's SLA tracking helps ensure timely responses, which is crucial for maintaining service quality.
- Users say that Intercom's multi-channel coverage is impressive, scoring 8.8, while Oracle's score is lower at 8.1. Reviewers mention that Intercom's ability to integrate various communication channels, including social media and live chat, provides a seamless customer experience.
- Reviewers mention that Oracle Service Cloud's quality of support is rated at 7.4, which is lower than Intercom's 8.7. Users report that Intercom's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Users on G2 report that Intercom's automation features, particularly in customer interaction automation, score 9.4, significantly higher than Oracle's 8.7. Reviewers say that Intercom's automation capabilities streamline workflows and enhance efficiency in customer service operations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Oracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.8
2,815
8.3
94
Ease of Use
8.9
2,845
7.9
93
Ease of Setup
8.4
1,456
6.8
66
Ease of Admin
8.6
1,304
7.3
67
Quality of Support
8.6
2,711
7.4
87
Has the product been a good partner in doing business?
8.8
1,301
7.5
65
Product Direction (% positive)
8.8
2,666
6.6
90
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.8
31
|
Verified
8.8
1118
|
Verified
8.4
31
|
Verified
8.7
1095
|
Verified
8.2
30
|
Verified
8.6
1143
|
Verified
8.7
29
|
Verified
8.3
680
|
Verified
7.6
29
8.8
1136
|
Verified
8.3
29
8.8
1060
|
Verified
8.8
30
8.6
961
|
Verified
8.1
27
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.6
29
|
Verified
8.8
1090
|
Verified
8.9
29
|
Verified
9.4
1264
|
Verified
8.3
28
|
Verified
8.3
812
7.0
16
7.6
522
8.3
19
Platform
8.1
720
|
Verified
8.2
10
|
Verified
8.2
1267
|
Verified
8.0
41
|
Verified
8.7
823
|
Verified
8.0
23
|
Verified
8.6
788
|
Verified
7.7
20
|
Verified
8.1
1015
|
Verified
7.6
29
|
Verified
8.2
1017
|
Verified
7.6
29
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
8.5
30
|
Verified
8.9
1449
|
Verified
8.1
30
|
Verified
8.7
1191
|
Verified
8.8
22
|
Verified
9.1
1356
|
Verified
8.4
15
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
8.0
41
|
Verified
8.7
1094
|
Verified
8.7
29
|
Verified
8.2
1043
|
Verified
7.9
16
8.7
1247
|
Verified
8.0
32
|
Verified
8.9
1319
|
Verified
8.4
23
|
Verified
8.6
1287
|
Verified
8.1
32
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
8.3
43
8.9
651
8.0
40
Feature Not Available
7.8
24
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 1.6)
89
7.7
11
9.0(won by 0.8)
86
8.2
14
9.6(won by 1.6)
89
8.0
10
Channels
9.4(won by 1.2)
89
8.2
16
8.8(won by 1.4)
88
7.4
13
9.5(won by 0.8)
91
8.7
13
8.3(won by 0.5)
81
7.8
15
8.8(tied score)
83
8.8(tied score)
10
Insight
9.1(won by 1.0)
86
8.1
14
9.2(won by 0.5)
87
8.7
15
8.8(won by 0.9)
83
7.9
14
9.3(won by 0.9)
83
8.4
15
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Oracle Service Cloud (formerly RightNow) are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Oracle Service Cloud (formerly RightNow) has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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