Compare Fin by Intercom and Oracle Service Cloud (formerly RightNow) 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
No pricing available
Fin by Intercom
Star Rating
(3,822)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, with many users appreciating its human-like interactions and quick, comprehensive responses. This contrasts with Oracle Service Cloud, where some users feel it lacks certain features needed for seamless daily operations.
- Users say that Fin by Intercom offers a more intuitive setup process, making it easier for small businesses to get started quickly. In comparison, Oracle Service Cloud has been noted for its robust capabilities, but some users find the initial setup to be more complex and time-consuming.
- Reviewers mention that Fin by Intercom provides a high level of support, with many users highlighting the effectiveness of its AI in resolving queries without unnecessary escalation. Conversely, while Oracle Service Cloud has a comprehensive ticketing system, some users have expressed a desire for more streamlined support options.
- According to verified reviews, Fin by Intercom shines in its live chat functionality, receiving high praise for its real-time engagement and user-friendly interface. Oracle Service Cloud, while offering solid live chat features, does not match the same level of satisfaction in this area.
- Users report that Fin by Intercom's pricing model is attractive, especially for small businesses, with an entry-level price point that is significantly lower than Oracle Service Cloud. This makes Fin a more accessible option for startups and smaller teams looking for effective customer service solutions.
- Reviewers highlight that Oracle Service Cloud is recognized for its comprehensive integration capabilities with other Oracle products, which can be a significant advantage for larger enterprises. However, this complexity can be overwhelming for smaller businesses that may not require such extensive features.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Oracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.8
2,882
8.3
94
Ease of Use
8.9
2,913
7.9
93
Ease of Setup
8.4
1,513
6.8
66
Ease of Admin
8.6
1,341
7.3
67
Quality of Support
8.6
2,778
7.4
87
Has the product been a good partner in doing business?
8.8
1,337
7.5
65
Product Direction (% positive)
8.8
2,734
6.6
90
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
8.8
31
|
Verified
8.8
1123
|
Verified
8.4
31
|
Verified
8.7
1101
|
Verified
8.2
30
|
Verified
8.6
1152
|
Verified
8.7
29
|
Verified
8.3
681
|
Verified
7.6
29
8.8
1138
|
Verified
8.3
29
8.8
1063
|
Verified
8.8
30
8.6
964
|
Verified
8.1
27
|
Verified
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
8.6
29
|
Verified
8.8
1093
|
Verified
8.9
29
|
Verified
9.4
1269
|
Verified
8.3
28
|
Verified
8.3
812
7.0
16
7.6
523
8.3
19
Platform
8.1
722
|
Verified
8.2
10
|
Verified
8.2
1270
|
Verified
8.0
41
|
Verified
8.7
826
|
Verified
8.0
23
|
Verified
8.7
791
|
Verified
7.7
20
|
Verified
8.1
1018
|
Verified
7.6
29
|
Verified
8.2
1019
|
Verified
7.6
29
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
8.5
30
|
Verified
8.9
1451
|
Verified
8.1
30
|
Verified
8.7
1192
|
Verified
8.8
22
|
Verified
9.1
1358
|
Verified
8.4
15
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
8.0
41
|
Verified
8.7
1095
|
Verified
8.7
29
|
Verified
8.2
1043
|
Verified
7.9
16
8.7
1251
|
Verified
8.0
32
|
Verified
8.9
1321
|
Verified
8.4
23
|
Verified
8.6
1289
|
Verified
8.1
32
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
8.3
43
8.9
653
8.0
40
Feature Not Available
7.8
24
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 1.6)
89
7.7
11
9.0(won by 0.8)
86
8.2
14
9.6(won by 1.6)
89
8.0
10
Channels
9.4(won by 1.2)
89
8.2
16
8.8(won by 1.4)
88
7.4
13
9.5(won by 0.8)
91
8.7
13
8.3(won by 0.5)
81
7.8
15
8.8(tied score)
83
8.8(tied score)
10
Insight
9.1(won by 1.0)
86
8.1
14
9.2(won by 0.5)
88
8.7
15
8.8(won by 0.9)
83
7.9
14
9.3(won by 0.9)
83
8.4
15
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
192
Not enough data
7.9
199
Not enough data
7.8
167
Not enough data
8.5
191
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
191
Not enough data
Automation
8.4
194
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Oracle Service Cloud (formerly RightNow) are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Oracle Service Cloud (formerly RightNow) has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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