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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$24
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansJitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Entry-Level Pricing
$24
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jitbit Helpdesk excels in ticket creation user experience with a score of 8.7, while Intercom matches this score but offers a more streamlined ticket response user experience at 8.8, making it slightly more efficient for handling customer inquiries.
- Reviewers mention that Jitbit Helpdesk's workflow management scores lower at 7.9 compared to Intercom's 8.7, indicating that Intercom provides a more robust and flexible workflow system that can adapt to various business needs.
- G2 users highlight that Intercom's live chat feature is rated at 9.6, significantly higher than Jitbit Helpdesk's score of 9.3, suggesting that Intercom offers a more engaging and responsive live chat experience for users.
- Users on G2 report that Jitbit Helpdesk's SLA management is rated at 8.0, which is lower than Intercom's 8.4, indicating that Intercom may provide better tools for managing service level agreements effectively.
- Reviewers say that Intercom shines in its multi-channel coverage with a score of 8.8, while Jitbit Helpdesk also performs well but does not match the same level of integration across various communication channels.
- Users mention that Jitbit Helpdesk's quality of support is rated at 8.6, which is slightly lower than Intercom's 8.7, suggesting that Intercom may offer a more reliable support experience based on user feedback.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.8
44
Ease of Use
8.9
2,839
9.0
44
Ease of Setup
8.4
1,451
8.6
29
Ease of Admin
8.6
1,302
8.6
29
Quality of Support
8.6
2,705
8.6
41
Has the product been a good partner in doing business?
8.8
1,299
8.8
28
Product Direction (% positive)
8.8
2,660
7.8
42
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
8.8
35
|
Verified
8.8
1116
|
Verified
8.7
35
|
Verified
8.7
1093
|
Verified
8.0
33
|
Verified
8.6
1141
|
Verified
8.6
33
|
Verified
8.3
678
|
Verified
8.1
28
|
Verified
8.8
1134
|
Verified
8.1
35
|
Verified
8.8
1058
|
Verified
8.6
34
|
Verified
8.6
959
|
Verified
8.1
22
|
Verified
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
8.4
32
|
Verified
8.8
1088
|
Verified
8.5
35
|
Verified
9.4
1262
|
Verified
8.3
18
|
Verified
8.3
810
7.6
21
7.6
520
8.2
17
Platform
8.1
718
|
Verified
7.5
19
|
Verified
8.2
1265
|
Verified
8.5
24
|
Verified
8.7
821
|
Verified
7.9
22
|
Verified
8.6
786
|
Verified
8.4
19
|
Verified
8.1
1013
|
Verified
8.4
33
|
Verified
8.2
1015
|
Verified
7.9
32
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
8.8
8
|
Verified
8.9
1447
|
Verified
9.0
8
|
Verified
8.7
1189
|
Verified
9.2
8
|
Verified
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
8.5
24
|
Verified
8.8
1092
|
Verified
9.0
8
|
Verified
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
8.3
8
|
Verified
8.9
1317
|
Verified
8.8
8
|
Verified
8.6
1285
|
Verified
8.5
8
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Customer Self-Service
Jitbit Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Jitbit Helpdesk has no discussions with answers
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