Compare Fin by Intercom and Hiver 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free
Fin by Intercom
Star Rating
(3,817)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in user-friendliness, particularly for teams managing shared inboxes. Users appreciate its Gmail-based interface, which allows for easy categorization and accessibility of emails, making it a great choice for collaborative environments.
- According to verified reviews, Fin by Intercom stands out for its human-like interactions and quick response times. Users have noted that it provides comprehensive answers and effectively escalates issues to customer service when necessary, enhancing the overall support experience.
- Users say that Hiver's free plan offers impressive features, such as task sorting and internal chat capabilities, which help teams stay organized and communicate effectively. This makes it particularly appealing for small businesses looking for cost-effective solutions.
- Reviewers mention that while Fin by Intercom has a strong performance in customer service automation, it sometimes struggles with specific workflow needs, leading to configuration challenges for some users. However, many appreciate its ability to handle tasks efficiently.
- G2 reviewers highlight that Hiver's support quality is consistently rated highly, with users praising its quick alert system and overall responsiveness. This reliability is crucial for teams that depend on timely communication and task management.
- According to recent feedback, Fin by Intercom is recognized for its knowledge base and ability to provide accurate information quickly, which users find beneficial for day-to-day operations. However, some users feel that it could improve in areas like ticket collaboration compared to Hiver.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Fin by Intercom
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
9.0
990
Ease of Use
8.9
2,908
9.1
1,014
Ease of Setup
8.4
1,510
9.0
590
Ease of Admin
8.6
1,340
9.2
452
Quality of Support
8.6
2,773
9.2
918
Has the product been a good partner in doing business?
8.8
1,336
9.2
443
Product Direction (% positive)
8.8
2,729
9.1
983
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.8
211
|
Verified
8.8
1122
|
Verified
8.7
215
|
Verified
8.7
1100
|
Verified
8.6
222
|
Verified
8.6
1151
|
Verified
8.5
205
|
Verified
8.3
681
|
Verified
8.2
177
|
Verified
8.8
1138
|
Verified
8.3
189
8.8
1063
|
Verified
8.6
208
|
Verified
8.6
964
|
Verified
8.1
112
Generative AI
8.3
249
7.2
74
8.2
249
7.3
73
Agentic AI - Help Desk
7.8
62
7.3
29
8.3
62
7.2
29
7.9
62
6.8
28
Communication Channels
8.8
894
|
Verified
8.2
160
8.8
1093
|
Verified
8.9
217
|
Verified
9.4
1269
|
Verified
8.5
190
8.3
812
7.5
109
7.6
523
7.5
104
Platform
8.1
722
|
Verified
7.5
175
|
Verified
8.2
1270
|
Verified
7.8
160
8.7
826
|
Verified
8.8
214
|
Verified
8.7
791
|
Verified
8.2
175
|
Verified
8.1
1018
|
Verified
8.2
193
|
Verified
8.2
1019
|
Verified
8.4
207
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
7.9
149
8.3
218
7.6
143
Feature Not Available
6.7
141
Design
Feature Not Available
7.9
142
Feature Not Available
7.3
142
8.7
230
8.0
144
8.7
222
8.2
144
8.6
215
7.8
141
Generative AI
Feature Not Available
7.1
107
8.2
85
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
7.3
5
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1451
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
7.8
160
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
94
8.6
6
Self-Service Experience
9.0
657
8.6
7
8.9
653
8.3
7
Feature Not Available
8.6
7
8.2
491
8.3
7
8.4
536
8.3
7
Self-Service Platform
8.7
532
8.6
7
8.8
540
8.6
7
8.4
482
8.8
7
8.6
524
8.8
7
Agentic AI - Customer Self-Service
7.4
47
8.6
6
7.9
47
8.6
6
7.4
47
8.3
6
7.9
49
7.8
6
8.1
51
7.8
6
7.5
48
8.1
6
7.5
47
8.3
6
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
9.0
5
7.4
17
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Hiver are categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Conversational Interface Agents
Hiver is categorized as Email Management, Complaint Management, Google Workspace Communication Tools, and AI IT Agents
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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