Compare Fin by Intercom and HighLevel 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (94.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$97.00 Per Month
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansHighLevel
Star Rating
(606)4.6 out of 5
Market Segments
Small-Business (94.6% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, with a clean and simple interface that resonates well with startups. Users appreciate the platform's ability to pull content from articles and previous responses, ensuring customers receive accurate and up-to-date answers.
- Users say that HighLevel offers a comprehensive all-in-one solution for digital marketing, which is beneficial for agencies managing multiple campaigns. However, some find the platform challenging to navigate, noting that it took considerable time to become proficient due to its complexity.
- Reviewers mention that Fin by Intercom provides exceptional support functionality, with features that allow for sharing detailed information and screenshots with customers. This capability has led to positive feedback from users who find it enhances their customer service experience.
- According to verified reviews, HighLevel's strength lies in its automation capabilities, allowing users to manage email campaigns and client communications effectively. However, some users express frustration with the steep learning curve associated with mastering the platform's extensive features.
- G2 reviewers highlight that Fin by Intercom's AI capabilities are particularly impressive, with users praising the effectiveness of its AI bot in handling customer inquiries. This has been noted as a significant advantage for support teams looking to streamline their operations.
- Users report that while HighLevel provides robust marketing tools, the integration of various functionalities can be overwhelming. Some users have mentioned that the platform's complexity can hinder day-to-day usability, especially for those who are not tech-savvy.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Free Trial
Fin by Intercom
Free Trial is available
HighLevel
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
8.7
203
Ease of Use
8.9
2,906
7.8
540
Ease of Setup
8.4
1,509
7.3
330
Ease of Admin
8.6
1,339
8.0
148
Quality of Support
8.6
2,772
8.1
197
Has the product been a good partner in doing business?
8.8
1,335
8.6
142
Product Direction (% positive)
8.8
2,727
9.0
200
Features by Category
Sales Force Automation
Not enough data
8.8
112
Not enough data
Feature Not Available
Not enough data
9.0
115
Not enough data
8.4
111
Not enough data
7.5
83
Not enough data
8.8
97
Not enough data
8.3
84
Not enough data
7.9
81
Not enough data
8.1
88
Marketing Automation
Not enough data
9.0
113
Not enough data
9.1
106
Not enough data
9.1
110
Not enough data
8.3
99
Customer Support
Not enough data
8.0
92
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
97
Not enough data
8.2
92
Reporting & Analytics
Not enough data
8.4
97
Not enough data
8.3
104
Not enough data
Feature Not Available
Mobile & Social
Not enough data
8.0
88
Not enough data
8.3
102
Not enough data
7.7
89
Platform
Not enough data
8.5
109
Not enough data
9.0
107
Not enough data
8.6
98
Not enough data
8.1
85
Not enough data
Feature Not Available
Not enough data
8.3
82
Not enough data
8.5
101
Not enough data
7.8
82
Integration
Not enough data
8.5
86
Not enough data
8.3
91
Not enough data
8.1
77
Generative AI
Not enough data
8.4
63
Agentic AI - CRM
Not enough data
7.7
23
Not enough data
8.5
21
Not enough data
8.9
22
Not enough data
8.3
20
Not enough data
8.6
22
Not enough data
8.4
20
Not enough data
8.3
20
Email Marketing
Not enough data
8.9
92
Not enough data
8.7
88
Not enough data
8.4
85
Not enough data
8.8
91
Online Marketing
Not enough data
8.8
95
Not enough data
8.7
80
Not enough data
8.6
81
Not enough data
8.2
88
Not enough data
Feature Not Available
Lead Management
Not enough data
8.8
79
Not enough data
8.5
70
Not enough data
8.8
76
Not enough data
8.3
75
Not enough data
8.8
85
Not enough data
8.1
76
Not enough data
8.8
78
Not enough data
9.1
82
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.5
77
Not enough data
8.8
90
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
78
Not enough data
Feature Not Available
Not enough data
8.6
80
Reporting & Analytics
Not enough data
8.8
88
Not enough data
8.5
80
Not enough data
8.4
79
Not enough data
8.3
77
Not enough data
Feature Not Available
Platform
Not enough data
8.6
82
Not enough data
8.8
84
Not enough data
8.7
82
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
8.5
75
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
8.1
14
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Integration
Not enough data
8.4
76
Not enough data
8.2
76
Not enough data
8.3
71
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.3
9
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.2
6
8.1
363
|
Verified
8.1
9
9.3
478
|
Verified
8.5
8
8.5
327
|
Verified
7.6
7
Channels
8.0
293
|
Verified
9.6
8
9.0
438
|
Verified
9.6
8
7.9
207
|
Verified
9.5
7
7.3
121
7.7
8
8.1
229
|
Verified
7.2
6
Customers
8.8
428
|
Verified
9.0
7
8.6
432
|
Verified
9.2
8
8.2
436
|
Verified
9.2
8
8.3
387
|
Verified
9.4
8
8.2
379
|
Verified
8.8
8
Agentic AI - Conversational Marketing
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
Not enough data
9.1
62
Not enough data
9.4
62
Not enough data
9.2
58
Not enough data
9.2
62
Not enough data
Feature Not Available
Not enough data
8.7
55
Not enough data
8.8
58
Not enough data
8.7
59
SMS Platform
Not enough data
8.8
57
Not enough data
9.1
63
Not enough data
9.1
62
Not enough data
7.1
47
Not enough data
8.1
46
Not enough data
8.6
56
Agentic AI - SMS Marketing
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.0
9
Not enough data
7.7
8
Not enough data
8.1
8
Channels
8.8
229
8.5
12
8.3
218
7.7
10
Feature Not Available
7.4
9
Design
Feature Not Available
8.3
9
Feature Not Available
7.9
12
8.7
230
9.0
10
8.7
222
8.0
9
8.6
215
9.3
9
Generative AI
Feature Not Available
8.2
10
8.2
85
8.1
9
Responses
9.1
84
9.2
8
9.0
86
9.4
9
9.0
84
7.5
8
Automation - AI Agents
7.7
61
8.9
9
8.7
63
9.2
8
Feature Not Available
9.2
8
8.1
63
8.5
8
8.7
63
9.2
8
Platform
9.1
81
8.8
8
8.8
82
9.2
8
9.1
83
9.2
8
Autonomy - AI Agents
8.5
65
8.1
8
8.6
65
8.8
8
8.4
64
8.3
8
8.7
67
8.3
8
Generative AI
Feature Not Available
8.5
8
8.8
50
8.5
8
Responses
8.8
597
9.5
7
8.8
587
7.3
5
9.0
589
9.5
7
8.8
558
9.5
7
8.6
478
9.5
7
Platform
9.5
616
8.6
7
8.9
584
9.3
7
8.8
579
8.6
7
8.7
564
8.6
7
8.2
419
8.3
7
8.9
528
9.5
7
8.8
583
9.5
7
Generative AI
Feature Not Available
8.8
8
8.4
142
8.6
7
Conversational Platform
8.7
1058
9.7
6
8.7
839
9.7
6
8.7
858
8.6
7
9.0
779
9.7
6
Support Automation
8.6
859
9.7
6
8.7
901
9.7
6
8.5
519
9.7
6
8.8
813
9.7
6
Generative AI
Feature Not Available
9.7
6
8.4
155
9.8
7
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
8.6
6
8.3
295
8.9
6
Feature Not Available
8.8
7
Communication
9.2
1443
|
Verified
9.4
8
8.9
1451
|
Verified
7.9
7
8.7
1192
|
Verified
9.8
7
9.1
1358
|
Verified
9.5
7
8.2
595
7.2
6
Internal Use
8.2
1270
|
Verified
8.3
9
8.7
1095
|
Verified
7.2
6
8.2
1043
|
Verified
7.6
7
8.7
1251
|
Verified
9.3
7
8.9
1321
|
Verified
7.3
5
8.6
1289
|
Verified
9.4
8
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.4
38
Not enough data
7.6
37
Not enough data
8.6
43
Media Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
46
Not enough data
Feature Not Available
In-House Management
Not enough data
8.1
39
Not enough data
8.6
40
Generative AI
Not enough data
9.1
30
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.8
51
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.1
47
Growth
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
47
Not enough data
8.0
49
Not enough data
8.3
46
Content
Not enough data
9.1
50
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.5
39
Support
Not enough data
8.3
48
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HighLevel are categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Digital Adoption Platform, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
HighLevel is categorized as Marketing Automation, CRM, SMS Marketing, Online Reputation Management, VoIP Providers, and Website Builder
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Marketing and Advertising
43.4%
Consulting
9.7%
Real Estate
4.9%
Health, Wellness and Fitness
4.6%
Professional Training & Coaching
4.4%
Other
33.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
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