# Agentforce Field Service (formerly Salesforce Field Service) vs FieldRoutes, a ServiceTitan company Comparison - What are their main differences? 

At a Glance

Star Rating

**Agentforce Field Service (formerly Salesforce Field Service)**[

4.4/5(1,048)

](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews#reviews)

**FieldRoutes, a ServiceTitan company** [

4.4/5(278)

](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews#reviews)

Market Segments

**Agentforce Field Service (formerly Salesforce Field Service)**
Mid-Market (42.7% of reviews)

**FieldRoutes, a ServiceTitan company**
Small-Business (63.9% of reviews)

Pros & Cons

**Agentforce Field Service (formerly Salesforce Field Service)**
[
Ease of Use (63)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886146&qs=pros-and-cons#reviews)[
Scheduling Management (58)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886116&qs=pros-and-cons#reviews)[
Improvement Needed (74)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886786&qs=pros-and-cons#reviews)[
Learning Curve (61)
](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886215&qs=pros-and-cons#reviews)

**FieldRoutes, a ServiceTitan company**
[
Automation (1)
](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?filters%5Bsentiment_snippet%5D=2326376&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?filters%5Bsentiment_snippet%5D=2326387&qs=pros-and-cons#reviews)[
Difficult Training (1)
](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?filters%5Bsentiment_snippet%5D=2326296&qs=pros-and-cons#reviews)[
Learning Curve (1)
](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?filters%5Bsentiment_snippet%5D=2326395&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Agentforce Field Service (formerly Salesforce Field Service)**
 **$165.00** 1 User Per Month

**FieldRoutes, a ServiceTitan company**
 **Starting at $350.00**

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its **autonomous dispatch and triage capabilities** that allow the software to proactively address issues before human intervention is needed. This feature significantly enhances operational efficiency.
- **Users say** that FieldRoutes offers a user-friendly experience, particularly praising its **smart routing** feature, which simplifies scheduling and allows technicians to view their stops on a map. This ease of use is a major draw for small businesses looking to streamline their operations.
- **According to verified reviews** , Agentforce Field Service has a strong reputation for customer support, with users noting that it has greatly improved management of ground operations and customer service consistency. This level of support is crucial for businesses that rely on effective field service management.
- **Reviewers mention** that while FieldRoutes is easy to understand and implement, it faces challenges in matching the specific workflow needs of some users, which can lead to configuration difficulties. This may be a consideration for businesses with unique operational requirements.
- **G2 reviewers highlight** that Agentforce Field Service has a higher overall satisfaction score, reflecting its ability to meet diverse user needs effectively. Users appreciate the quick implementation process, which allows dispatchers to get started with minimal downtime.
- **Users report** that while both products have similar star ratings, Agentforce Field Service's extensive user base and recent positive feedback suggest a more robust and reliable solution for mid-market companies compared to FieldRoutes, which is primarily favored by small businesses.

Pricing

Entry-Level Pricing

**Agentforce Field Service (formerly Salesforce Field Service)**

Agentforce Field Service (formerly Salesforce Field Service)

Dispatcher

$165.00

1 User Per Month

Intelligent Dispatch Console built directly on CRM.

- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 pricing plans](/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

**FieldRoutes, a ServiceTitan company**

FieldRoutes, a ServiceTitan company

Starting Monthly Price

Starting at $350.00

With plans starting at $350 a month per 1,000 active customers, FieldRoutes’ pricing tiers are based on the volume of customers you serve rather than the number of people you employ. So, whether you’ve just started your business or you’re looking to scale your operations across multiple offices, with FieldRoutes you won’t have to worry about buying additional licenses for your office staff or seasonal workers. FieldRoutes provides tailored quotes to ensure our solution fits your unique business needs and provides a positive ROI. Contact us for a personalized demo and pricing overview.

- Operations Suite

[Learn more about FieldRoutes, a ServiceTitan company](/products/fieldroutes-a-servicetitan-company/reviews)

Free Trial

**Agentforce Field Service (formerly Salesforce Field Service)**

Agentforce Field Service (formerly Salesforce Field Service)
No trial information available

**FieldRoutes, a ServiceTitan company**

FieldRoutes, a ServiceTitan company
No trial information available

Ratings

Meets Requirements

8.6

375

9.0

250

Ease of Use

8.4

788

8.9

250

Ease of Setup

7.8

656

8.1

116

Ease of Admin

8.3

189

8.9

115

Quality of Support

8.5

365

8.4

243

Has the product been a good partner in doing business?

8.7

181

9.0

115

Product Direction (% positive)

8.9

364

9.1

249

Features by Category

Pest Control[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Activity Tracking

Activity Tracking

Not enough data

Not enough data

API

API

Not enough data

Not enough data

Calendar Management

Calendar Management

Not enough data

Not enough data

Reporting & Statistics

Reporting & Statistics

Not enough data

Not enough data

AI Copilot

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Workflow Management

Not enough data

Not enough data

Customer Database

Customer Database

Not enough data

Not enough data

Customizable Reports

Customizable Reports

Not enough data

Not enough data

Job Tracking

Job Tracking

Not enough data

Not enough data

Inventory Management

Inventory Management

Not enough data

Not enough data

CRM

CRM

Not enough data

Not enough data

Electronic Payments

Electronic Payments

Not enough data

Not enough data

Customizable Templates

Customizable Templates

Not enough data

Not enough data

Activity Dashboard

Activity Dashboard

Not enough data

Not enough data

Electronic Signature

Electronic Signature

Not enough data

Not enough data

Scheduling

Scheduling

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Reminders

Reminders

Not enough data

Not enough data

Drag & Drop

Drag & Drop

Not enough data

Not enough data

Mobile Access

Mobile Access

Not enough data

Not enough data

Generative AI

Generative AI

Not enough data

Not enough data

Customer History

Customer History

Not enough data

Not enough data

Real-Time Reporting

Real-Time Reporting

Not enough data

Not enough data

Employee Management

Employee Management

Not enough data

Not enough data

Client Portal

Client Portal

Not enough data

Not enough data

SMS Messaging

SMS Messaging

Not enough data

Not enough data

Quotes/Estimates

Quotes/Estimates

Not enough data

Not enough data

Billing & Invoicing

Billing & Invoicing

Not enough data

Not enough data

Work Order Management

Work Order Management

Not enough data

Not enough data

Email Management

Email Management

Not enough data

Not enough data

Fleet Management

Fleet Management

Not enough data

Not enough data

Multi-Location

Multi-Location

Not enough data

Not enough data

Dispatch Management

Dispatch Management

Not enough data

Not enough data

Accounting Integration

Accounting Integration

Not enough data

Not enough data

Job Management

Job Management

Not enough data

Not enough data

Technician Management

Technician Management

Not enough data

Not enough data

GPS

GPS

Not enough data

Not enough data

Job Scheduling

Job Scheduling

Not enough data

Not enough data

Property Layouts

Property Layouts

Not enough data

Not enough data

Mobile Signature Capture

Mobile Signature Capture

Not enough data

Not enough data

Pest Activity Tracking

Pest Activity Tracking

Not enough data

Not enough data

Pesticide Usage Tracking

Pesticide Usage Tracking

Not enough data

Not enough data

Routing

Routing

Not enough data

Not enough data

For Pest Control Companies

For Pest Control Companies

Not enough data

Not enough data

Field Service Management[Hide 118 FeaturesShow 118 Features](javascript:void(0);)

8.3

367

Not enough data

Generative AI

AI Text Summarization

7.9(won by default)

154

Not enough data

AI Image-to-Text

7.5(won by default)

150

Not enough data

Generative AI

Not enough data

Not enough data

Before the Job

Calendar

8.6(won by default)

297

Not enough data

Dispatch

8.6(won by default)

290

Not enough data

Roles

8.6(won by default)

278

Not enough data

Booking

8.4(won by default)

270

Not enough data

On the Job

Location

Feature Not Available

Not enough data

Employee Communication

8.5(won by default)

278

Not enough data

Behavior Monitoring

Feature Not Available

Not enough data

Client Notifications

8.5(won by default)

273

Not enough data

Field Sales

8.4(won by default)

225

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Payment Collection in the Field

Not enough data

Not enough data

After the Job

Reports

8.7(won by default)

282

Not enough data

Analytics

8.6(won by default)

274

Not enough data

Billing & Invoicing

8.2(won by default)

224

Not enough data

CRM Integrations

8.7(won by default)

244

Not enough data

Accounting Integration

Not enough data

Not enough data

QuickBooks Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Field Service Management

Autonomous Task Execution

8.1(won by default)

77

Not enough data

Natural Language Interaction

7.8(won by default)

61

Not enough data

Proactive Assistance

8.3(won by default)

71

Not enough data

Additional Functionality

Work Order Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Parts Management

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Residential Properties

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Dispatch Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Technician Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Preventive Maintenance

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Commercial Properties

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Facility Scheduling

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Inspection Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Predictive Maintenance

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

File Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Price and Cost Calculations

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Equipment Tracking

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Route Optimization

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Inventory Control

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Driver ETA

Not enough data

Not enough data

Job Tracking

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Work Order Creation

Not enough data

Not enough data

Equipment Maintenance

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Recurring Appointments

Not enough data

Not enough data

Contractor Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)

Agentforce Field Service (formerly Salesforce Field Service)

Small-Business(50 or fewer emp.)

21.7%

Mid-Market(51-1000 emp.)

42.7%

Enterprise(\> 1000 emp.)

35.6%

[![FieldRoutes, a ServiceTitan company](https://images.g2crowd.com/uploads/product/hd_favicon/d9f13b51dda4b261673db05cacaf5309/fieldroutes-a-servicetitan-company.svg "FieldRoutes, a ServiceTitan company")](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)

FieldRoutes, a ServiceTitan company

Small-Business(50 or fewer emp.)

63.9%

Mid-Market(51-1000 emp.)

28.2%

Enterprise(\> 1000 emp.)

7.9%

Small-Business

(50 or fewer emp.)

21.7%

63.9%

Mid-Market

(51-1000 emp.)

42.7%

28.2%

Enterprise

(\> 1000 emp.)

35.6%

7.9%

Reviewers' Industry

[![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)
Agentforce Field Service (formerly Salesforce Field Service)

Information Technology and Services

10.2%

Manufacturing

7.9%

Computer Software

5.0%

Hospital & Health Care

4.8%

Consulting

4.6%

Other

67.6%

[![FieldRoutes, a ServiceTitan company](https://images.g2crowd.com/uploads/product/hd_favicon/d9f13b51dda4b261673db05cacaf5309/fieldroutes-a-servicetitan-company.svg "FieldRoutes, a ServiceTitan company")](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)
FieldRoutes, a ServiceTitan company

Consumer Services

38.3%

Environmental Services

20.7%

Chemicals

19.2%

Facilities Services

4.5%

Individual & Family Services

3.0%

Other

14.3%

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[
IFS Cloud
](/products/ifs-cloud/reviews)

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