# FieldRoutes, a ServiceTitan company vs mHelpDesk Comparison

| | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 278 | 146 | 
| **Largest Market Segment** | Small-Business (63.9% of reviews) | Small-Business (43.5% of reviews) | 
| **Entry Level Price** | Starting at $350.00 | No pricing available | 

---
## Top Pros & Cons

### FieldRoutes, a ServiceTitan company

Pros:
- Automation (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Difficult Training (1 reviews)
- Learning Curve (1 reviews)

### mHelpDesk

Pros:
- Ease of Use (1 reviews)
- User-Friendly (1 reviews)

Cons:
- Feature Limitations (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (250 reviews) | 8.2 (114 reviews) | 
  | **Ease of Use** | 8.9 (250 reviews) | 8.2 (116 reviews) | 
  | **Ease of Setup** | 8.1 (116 reviews) | 7.6 (46 reviews) | 
  | **Ease of Admin** | 8.9 (115 reviews) | 8.0 (45 reviews) | 
  | **Quality of Support** | 8.4 (243 reviews) | 8.2 (115 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (115 reviews) | 7.6 (45 reviews) | 
  | **Product Direction (% positive)** | 9.1 (249 reviews) | 7.0 (114 reviews) | 

---
## Pricing

### FieldRoutes, a ServiceTitan company

#### Entry-Level Pricing

Plan: Starting Monthly Price

Price: Starting at $350.00

Description: With plans starting at $350 a month per 1,000 active customers, FieldRoutes’ pricing tiers are based on the volume of customers you serve rather than the number of people you employ. So, whether you’ve just started your business or you’re looking to scale your operations across multiple offices, with FieldRoutes you won’t have to worry about buying additional licenses for your office staff or seasonal workers.

FieldRoutes provides tailored quotes to ensure our solution fits your unique business needs and provides a positive ROI. Contact us for a personalized demo and pricing overview.

Key Features:
- Operations Suite

[Learn more about FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)

#### Free Trial

No

### mHelpDesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Billing

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Bill Generation

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Digital Billing** | Not enough data | Not enough data | 
| **Recurring Billing** | Not enough data | Not enough data | 

#### Bill Processing

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Consolidation** | Not enough data | Not enough data | 
| **Batch Invoicing** | Not enough data | Not enough data | 
| **Management** | Not enough data | Not enough data | 

#### Integration

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | 

#### Agentic AI - Billing

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Customer Management

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Self-Service Portals** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Communication Tools** | Not enough data | Not enough data | 

#### Service Management

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Field Scheduling** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Customization and Macros** | Not enough data | Not enough data | 
| **File Attachment** | Not enough data | Not enough data | 
| **Estimates and Invoicing** | Not enough data | Not enough data | 
| **GSX Integration** | Not enough data | Not enough data | 

#### Business Management

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Multi-site Management** | Not enough data | Not enough data | 
| **Point of Sale** | Not enough data | Not enough data | 
| **Stock and Inventory** | Not enough data | Not enough data | 
| **KPI Tracking and Reporting** | Not enough data | Not enough data | 
| **Contract Management** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **mHelpDesk** | 8.0/10 | 81 |

#### Generative AI

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Before the Job

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Calendar** | Not enough data | 8.0 (57 reviews) | 
| **Dispatch** | Not enough data | 7.9 (53 reviews) | 
| **Roles** | Not enough data | 8.1 (53 reviews) | 
| **Booking** | Not enough data | 7.9 (52 reviews) | 

#### On the Job

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Location** | Not enough data | 7.4 (11 reviews) | 
| **Employee Communication** | Not enough data | 8.2 (56 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (6 reviews) | 
| **Client Notifications** | Not enough data | 8.0 (46 reviews) | 
| **Field Sales** | Not enough data | 8.1 (6 reviews) | 

#### After the Job

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Reports** | Not enough data | 8.1 (56 reviews) | 
| **Analytics** | Not enough data | 8.0 (47 reviews) | 
| **Invoicing** | Not enough data | 8.1 (42 reviews) | 
| **CRM Integrations** | Not enough data | 8.1 (38 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to FieldRoutes, a ServiceTitan company (1):** [Pest Control Software](https://www.g2.com/categories/pest-control-software)

**Unique to mHelpDesk (2):** [Billing Software](https://www.g2.com/categories/billing), [Repair Shop Software](https://www.g2.com/categories/repair-shop)


---
## Reviewer Demographics

### By Company Size

| Segment | FieldRoutes, a ServiceTitan company | mHelpDesk | 
|---|---|---|
| **Small-Business** | 63.9% | 43.5% | 
| **Mid-Market** | 28.2% | 32.1% | 
| **Enterprise** | 7.9% | 24.4% | 

### By Industry

#### FieldRoutes, a ServiceTitan company

- **Consumer Services:** 38.3%
- **Environmental Services:** 20.7%
- **Chemicals:** 19.2%
- **Facilities Services:** 4.5%
- **Individual & Family Services:** 3.0%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Utilities:** 1.9%
- **Public Relations and Communications:** 0.8%
- **Pharmaceuticals:** 0.8%
- **Other:** 6.4%

#### mHelpDesk

- **Hospital & Health Care:** 9.9%
- **Education Management:** 9.2%
- **Utilities:** 6.1%
- **Insurance:** 4.6%
- **Retail:** 4.6%
- **Construction:** 4.6%
- **Real Estate:** 4.6%
- **Information Technology and Services:** 3.8%
- **Consumer Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Other:** 45.0%

---
## Alternatives

### Alternatives to FieldRoutes, a ServiceTitan company

- [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) — 4.1/5 stars (132 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) — 4.8/5 stars (43 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4896 reviews)

### Alternatives to mHelpDesk

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4896 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1754 reviews)

---
## Top Discussions

### FieldRoutes, a ServiceTitan company

- Title: [Intergate with QuickBooks](https://www.g2.com/discussions/13453-intergate-with-quickbooks) — 2 comments, 1 upvote
  > **Top comment:** "No it does not "
- Title: [What is the best way to incorporate a new service?](https://www.g2.com/discussions/13432-what-is-the-best-way-to-incorporate-a-new-service) — 2 comments, 1 upvote
  > **Top comment:** "Sometimes, I think it's best to set up a separate service subscription and then just sync that with another subscription through scheduling or billing or..."
- Title: [Route Optimization](https://www.g2.com/discussions/route-optimization) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! In fact, with PestRoutes, technicians can expect a 12% increase in efficiency—a fancy way of saying add 1-2 more stops a day per technician. "
- Title: [Data Transfer](https://www.g2.com/discussions/how-do-i-get-my-data-in-pestroutes) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "PestRoutes has on-boarded hundreds of customers, many of which transferred their data from another software provider. We offer the most robust data transfer..."
- Title: [Could we please bring back custom work?](https://www.g2.com/discussions/13448-could-we-please-bring-back-custom-work) — 1 comment, 1 upvote
  > **Top comment:** "Hi Michael, 

I'm Patrick, a research analyst with G2. That's a sensible request, but in order to make sure PestRoutes has seen it, I suggest contacting..."

### mHelpDesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-mhelpdesk)