# FieldPulse vs Service Fusion Comparison
---
## AI Generated Summary
- **G2 reviewers report** that FieldPulse excels in customer support, with users highlighting the responsiveness and helpfulness of their team. One user mentioned, "Andrew was great, very helpful and went right along with my fumbles," showcasing the personalized assistance that can make a difference during onboarding.
- **Users say** that Service Fusion offers a comprehensive platform that integrates multiple functions like dispatching, scheduling, and invoicing. This integration simplifies workflows, as one reviewer noted, "we need not switch from one app to another," which can be a significant advantage for small businesses looking to streamline operations.
- **Reviewers mention** that FieldPulse has a slight edge in ease of use, with many users appreciating its intuitive design. One user remarked on its "attention to detail," which can enhance the overall user experience, especially for those new to field service management software.
- **According to verified reviews** , Service Fusion is praised for its functionality and ease of instructions, with users stating, "It is super easy to use, I was able to learn how to use it in a very small amount of time." This can be particularly beneficial for teams that require quick training and implementation.
- **G2 reviewers highlight** that FieldPulse's customization options are a strong point, allowing businesses to tailor the software to their specific needs. One user noted that the system is "quite customizable," which can be a crucial factor for companies with unique operational requirements.
- **Users report** that while Service Fusion has a solid feature set, it sometimes struggles to meet specific workflow needs, with some reviewers mentioning configuration challenges. This could be a consideration for businesses with more complex requirements that may not be fully addressed by the platform.



| | FieldPulse | Service Fusion | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 368 | 122 | 
| **Largest Market Segment** | Small-Business (94.8% of reviews) | Small-Business (84.6% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $208.00 | 

---
## Top Pros & Cons

### FieldPulse

Pros:
- Customer Support (51 reviews)
- Ease of Use (47 reviews)

Cons:
- Improvement Needed (14 reviews)
- Limited Customization (13 reviews)

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

---
## Ratings Comparison
| Rating | FieldPulse | Service Fusion | 
|---|---|---|
  | **Meets Requirements** | 8.8 (281 reviews) | 8.2 (110 reviews) | 
  | **Ease of Use** | 8.9 (315 reviews) | 8.6 (110 reviews) | 
  | **Ease of Setup** | 8.5 (248 reviews) | 8.0 (79 reviews) | 
  | **Ease of Admin** | 8.8 (183 reviews) | 8.2 (75 reviews) | 
  | **Quality of Support** | 9.5 (279 reviews) | 8.4 (109 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (180 reviews) | 8.5 (75 reviews) | 
  | **Product Direction (% positive)** | 9.3 (268 reviews) | 8.1 (111 reviews) | 

---
## Pricing

### FieldPulse

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **FieldPulse** | N/A | N/A |
| **Service Fusion** | 7.9/10 | 28 |

#### Payment Processing

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Encryption** | Not enough data | 8.1 (19 reviews) | 
| **Credit Card Processing** | Not enough data | 8.1 (26 reviews) | 
| **Mobile Payments** | Not enough data | 8.3 (23 reviews) | 
| **Digital Wallet Integration** | Not enough data | Feature Not Available | 

#### Administration

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.7 (26 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 
| **Processing Fees** | Not enough data | 7.8 (26 reviews) | 
| **POS Integration** | Not enough data | Feature Not Available | 
| **Omnichannel** | Not enough data | 7.9 (18 reviews) | 
| **Levels 1 & 2** | Not enough data | 7.6 (20 reviews) | 
| **Level 3** | Not enough data | 7.4 (20 reviews) | 

#### Payment Options

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Multi-Currency** | Not enough data | Feature Not Available | 
| **Online payment portal** | Not enough data | 8.4 (25 reviews) | 

#### Security

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **POS Verification** | Not enough data | 8.1 (24 reviews) | 

#### Platform

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Accounting integration** | Not enough data | 7.2 (27 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **FieldPulse** | 8.2/10 | 17 |
| **Service Fusion** | N/A | N/A |

#### Operations

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Roofing Design** | 7.4 (14 reviews) | Not enough data | 
| **Roofing Estimating** | 7.4 (14 reviews) | Not enough data | 
| **Business Operations** | 9.3 (14 reviews) | Not enough data | 

#### Resource Management

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Supply Management** | 7.4 (14 reviews) | Not enough data | 
| **Field Service Management** | 9.2 (15 reviews) | Not enough data | 
| **Contractor Management** | 8.0 (14 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldPulse** | 8.4/10 | 210 |
| **Service Fusion** | 8.0/10 | 90 |

#### Generative AI

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **AI Text Summarization** | 7.8 (60 reviews) | 8.1 (19 reviews) | 
| **AI Image-to-Text** | 7.3 (59 reviews) | 7.5 (19 reviews) | 

#### Before the Job

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Calendar** | 8.8 (188 reviews) | 8.3 (77 reviews) | 
| **Dispatch** | 8.8 (172 reviews) | 8.9 (79 reviews) | 
| **Roles** | 8.8 (175 reviews) | 8.3 (78 reviews) | 
| **Booking** | 8.5 (162 reviews) | 8.4 (80 reviews) | 

#### On the Job

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Location** | 8.7 (177 reviews) | 8.1 (77 reviews) | 
| **Employee Communication** | 8.8 (178 reviews) | 8.0 (79 reviews) | 
| **Behavior Monitoring** | 7.9 (140 reviews) | 7.4 (58 reviews) | 
| **Client Notifications** | 8.5 (170 reviews) | 8.1 (72 reviews) | 
| **Field Sales** | 8.5 (156 reviews) | Feature Not Available | 

#### After the Job

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Reports** | 8.4 (175 reviews) | 7.6 (75 reviews) | 
| **Analytics** | 8.4 (159 reviews) | 7.4 (70 reviews) | 
| **Invoicing** | 8.8 (184 reviews) | 8.5 (78 reviews) | 
| **CRM Integrations** | 8.3 (152 reviews) | 7.5 (62 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldPulse | Service Fusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to FieldPulse (2):** [Roofing Software](https://www.g2.com/categories/roofing-software), [Construction CRM Software](https://www.g2.com/categories/construction-crm)

**Unique to Service Fusion (1):** [Payment Processing Software](https://www.g2.com/categories/payment-processing)


---
## Reviewer Demographics

### By Company Size

| Segment | FieldPulse | Service Fusion | 
|---|---|---|
| **Small-Business** | 94.8% | 84.6% | 
| **Mid-Market** | 3.9% | 12.0% | 
| **Enterprise** | 1.4% | 3.4% | 

### By Industry

#### FieldPulse

- **Construction:** 51.9%
- **Consumer Services:** 9.9%
- **Electrical/Electronic Manufacturing:** 6.9%
- **Facilities Services:** 3.9%
- **Utilities:** 2.5%
- **Information Technology and Services:** 1.7%
- **Mechanical or Industrial Engineering:** 1.7%
- **Computer & Network Security:** 1.4%
- **Oil & Energy:** 1.4%
- **Renewables & Environment:** 1.1%
- **Other:** 17.7%

#### Service Fusion

- **Construction:** 31.0%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 3.4%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

---
## Alternatives

### Alternatives to FieldPulse

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5323 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4856 reviews)

---
## Top Discussions

### FieldPulse

- Title: [What is FieldPulse used for?](https://www.g2.com/discussions/what-is-fieldpulse-used-for) — 2 comments
  > **Top comment:** " A Scheduling Platform, made easy to use."

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-service-fusion)