G2 reviewers report that FieldPulse excels in overall user satisfaction, reflected in its higher G2 Score compared to Sera. Users appreciate the customizability of the system, with one user noting how customer service representatives like Kristian were instrumental in getting them up and running quickly.
Users say that while both platforms are user-friendly, Sera has a slight edge in ease of use, with reviewers highlighting its intuitive dashboard that simplifies dispatching and performance tracking. This feature is particularly praised for making daily operations smoother.
Reviewers mention that FieldPulse offers superior support quality, with a notable score in this area. Users have shared positive experiences with customer service, emphasizing the helpfulness of representatives like Andrew, who guided them through challenges with patience and expertise.
According to verified reviews, FieldPulse has a significantly larger number of reviews, indicating a more established user base and potentially more reliable feedback. This larger volume of reviews contributes to its higher overall ratings, suggesting a consistent level of satisfaction among users.
Users highlight that Sera focuses on driving revenue and provides essential features for small businesses, making it a solid choice for those prioritizing financial performance. However, some users feel that it may not be as customizable as FieldPulse, which could limit its adaptability to specific business needs.
G2 reviewers note that while both products have their strengths, FieldPulse's higher scores in areas like product direction and quality of support suggest it may be a better long-term partner for businesses looking for growth and reliable assistance.
Pricing
Entry-Level Pricing
FieldPulse
No pricing available
Sera
Sera Starter Bundle (Includes 4 techs)
$399.00
Per Month
Includes unlimited back office users and up to 4 technicians. Annual contract required, billed monthly.
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