# FieldEdge vs Service Fusion Comparison

| | FieldEdge | Service Fusion | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 87 | 120 | 
| **Largest Market Segment** | Small-Business (84.9% of reviews) | Small-Business (83.6% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $208.00 | 

---
## Top Pros & Cons

### FieldEdge

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

---
## Ratings Comparison
| Rating | FieldEdge | Service Fusion | 
|---|---|---|
  | **Meets Requirements** | 7.8 (76 reviews) | 8.2 (110 reviews) | 
  | **Ease of Use** | 7.9 (77 reviews) | 8.5 (110 reviews) | 
  | **Ease of Setup** | 7.2 (53 reviews) | 7.9 (79 reviews) | 
  | **Ease of Admin** | 8.2 (49 reviews) | 8.2 (76 reviews) | 
  | **Quality of Support** | 8.2 (77 reviews) | 8.4 (109 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (50 reviews) | 8.5 (76 reviews) | 
  | **Product Direction (% positive)** | 7.6 (72 reviews) | 8.1 (111 reviews) | 

---
## Pricing

### FieldEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **FieldEdge** | N/A | N/A |
| **Service Fusion** | 7.9/10 | 27 |

#### Payment Processing

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Encryption** | Not enough data | 8.1 (19 reviews) | 
| **Credit Card Processing** | Not enough data | 8.1 (26 reviews) | 
| **Mobile Payments** | Not enough data | 8.3 (23 reviews) | 
| **Digital Wallet Integration** | Not enough data | Feature Not Available | 

#### Administration

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.6 (25 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 
| **Processing Fees** | Not enough data | 7.8 (26 reviews) | 
| **POS Integration** | Not enough data | Feature Not Available | 
| **Omnichannel** | Not enough data | 7.9 (18 reviews) | 
| **Levels 1 & 2** | Not enough data | 7.6 (20 reviews) | 
| **Level 3** | Not enough data | 7.4 (20 reviews) | 

#### Payment Options

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Multi-Currency** | Not enough data | Feature Not Available | 
| **Online payment portal** | Not enough data | 8.4 (25 reviews) | 

#### Security

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **POS Verification** | Not enough data | 8.1 (24 reviews) | 

#### Platform

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Accounting integration** | Not enough data | 7.1 (26 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldEdge** | 7.6/10 | 58 |
| **Service Fusion** | 8.0/10 | 90 |

#### Generative AI

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (20 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.3 (20 reviews) | 

#### Before the Job

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Calendar** | 8.4 (51 reviews) | 8.3 (78 reviews) | 
| **Dispatch** | 8.5 (55 reviews) | 8.9 (80 reviews) | 
| **Roles** | 8.0 (46 reviews) | 8.3 (79 reviews) | 
| **Booking** | 7.4 (45 reviews) | 8.4 (81 reviews) | 

#### On the Job

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Location** | 8.4 (49 reviews) | 8.1 (78 reviews) | 
| **Employee Communication** | 7.8 (47 reviews) | 8.0 (80 reviews) | 
| **Behavior Monitoring** | 6.8 (37 reviews) | 7.4 (59 reviews) | 
| **Client Notifications** | 7.1 (38 reviews) | 8.1 (73 reviews) | 
| **Field Sales** | 6.7 (17 reviews) | Feature Not Available | 

#### After the Job

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Reports** | 7.3 (50 reviews) | 7.6 (76 reviews) | 
| **Analytics** | 7.0 (48 reviews) | 7.3 (71 reviews) | 
| **Invoicing** | 8.1 (55 reviews) | 8.5 (79 reviews) | 
| **CRM Integrations** | Feature Not Available | 7.5 (63 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldEdge | Service Fusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)


---
## Reviewer Demographics

### By Company Size

| Segment | FieldEdge | Service Fusion | 
|---|---|---|
| **Small-Business** | 84.9% | 83.6% | 
| **Mid-Market** | 14.0% | 12.9% | 
| **Enterprise** | 1.2% | 3.4% | 

### By Industry

#### FieldEdge

- **Construction:** 40.7%
- **Consumer Services:** 19.8%
- **Mechanical or Industrial Engineering:** 8.1%
- **Utilities:** 7.0%
- **Facilities Services:** 4.7%
- **Retail:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Accounting:** 1.2%
- **Building Materials:** 1.2%
- **Consumer Goods:** 1.2%
- **Other:** 9.3%

#### Service Fusion

- **Construction:** 30.2%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 4.3%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

---
## Alternatives

### Alternatives to FieldEdge

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (179 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4787 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews)

---
## Top Discussions

### FieldEdge

No discussions available for this product.

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldedge-vs-service-fusion)