# FieldEdge vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceMax excels in streamlining field service operations, leveraging automation and AI-driven scheduling to enhance efficiency. Users appreciate how it simplifies assigning technicians to jobs and tracking work progress in real-time.
- **Users say** that FieldEdge stands out for its user-friendly interface and quick learning curve. Many recent users highlighted the seamless integration with QuickBooks, making it easy for both office staff and technicians to share information consistently.
- **Reviewers mention** that while ServiceMax is built on the reliable Salesforce platform, some have encountered performance issues or downtime, which can disrupt operations. This has raised concerns among users about its overall reliability.
- **According to verified reviews** , FieldEdge receives praise for its ease of use and setup, with many users noting how quickly they were able to implement the software and start using it effectively in their daily operations.
- **G2 reviewers highlight** that ServiceMax's advanced features, such as real-time visibility and automation, are beneficial for mid-market companies, but smaller businesses may find FieldEdge's simpler approach more aligned with their needs.
- **Users report** that FieldEdge's support quality is a strong point, with many expressing satisfaction with the assistance they receive, while ServiceMax's support has received mixed feedback, indicating room for improvement in this area.



| | FieldEdge | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 87 | 145 | 
| **Largest Market Segment** | Small-Business (84.9% of reviews) | Mid-Market (40.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 User | 

---
## Top Pros & Cons

### FieldEdge

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

### ServiceMax

Pros:
- Easy Communication (10 reviews)
- Communication (9 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | FieldEdge | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 7.8 (76 reviews) | 8.5 (128 reviews) | 
  | **Ease of Use** | 7.9 (77 reviews) | 8.4 (128 reviews) | 
  | **Ease of Setup** | 7.2 (53 reviews) | 8.1 (72 reviews) | 
  | **Ease of Admin** | 8.2 (49 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 8.2 (77 reviews) | 8.1 (123 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (50 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 7.6 (72 reviews) | 8.6 (122 reviews) | 

---
## Pricing

### FieldEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldEdge** | 7.6/10 | 58 |
| **ServiceMax** | 8.0/10 | 74 |

#### Generative AI

| Feature | FieldEdge | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (47 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Before the Job

| Feature | FieldEdge | ServiceMax | 
|---|---|---|
| **Calendar** | 8.4 (51 reviews) | 8.4 (70 reviews) | 
| **Dispatch** | 8.5 (55 reviews) | 8.4 (69 reviews) | 
| **Roles** | 8.0 (46 reviews) | 8.5 (65 reviews) | 
| **Booking** | 7.4 (45 reviews) | 8.1 (69 reviews) | 

#### On the Job

| Feature | FieldEdge | ServiceMax | 
|---|---|---|
| **Location** | 8.4 (49 reviews) | 8.0 (60 reviews) | 
| **Employee Communication** | 7.8 (47 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | 6.8 (37 reviews) | 7.3 (58 reviews) | 
| **Client Notifications** | 7.1 (38 reviews) | 7.5 (59 reviews) | 
| **Field Sales** | 6.7 (17 reviews) | 7.8 (56 reviews) | 

#### After the Job

| Feature | FieldEdge | ServiceMax | 
|---|---|---|
| **Reports** | 7.3 (50 reviews) | 8.2 (67 reviews) | 
| **Analytics** | 7.0 (48 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.1 (55 reviews) | 7.7 (64 reviews) | 
| **CRM Integrations** | Feature Not Available | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldEdge | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | FieldEdge | ServiceMax | 
|---|---|---|
| **Small-Business** | 84.9% | 25.5% | 
| **Mid-Market** | 14.0% | 40.1% | 
| **Enterprise** | 1.2% | 34.3% | 

### By Industry

#### FieldEdge

- **Construction:** 40.7%
- **Consumer Services:** 19.8%
- **Mechanical or Industrial Engineering:** 8.1%
- **Utilities:** 7.0%
- **Facilities Services:** 4.7%
- **Retail:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Accounting:** 1.2%
- **Building Materials:** 1.2%
- **Consumer Goods:** 1.2%
- **Other:** 9.3%

#### ServiceMax

- **Information Technology and Services:** 20.6%
- **Medical Devices:** 8.5%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.8%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Recreational Facilities and Services:** 2.1%
- **Other:** 41.8%

---
## Alternatives

### Alternatives to FieldEdge

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (368 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)

---
## Top Discussions

### FieldEdge

No discussions available for this product.

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldedge-vs-ptc-servicemax)