# Agentforce Field Service (formerly Salesforce Field Service) vs FieldAware by GPS Insight Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **ease of setup** , with users highlighting its intuitive onboarding process that allows dispatchers to quickly launch the software and manage operations efficiently. In contrast, users of FieldAware by GPS Insight mention challenges with configuration, indicating a steeper learning curve for new users.
- **Users say** that Agentforce Field Service significantly enhances **dispatch capabilities** , with features like autonomous dispatch and triage that allow the system to proactively address issues before human intervention. Meanwhile, FieldAware users appreciate its real-time status updates and task allocation features, but they do not report the same level of automation.
- **Reviewers mention** that Agentforce Field Service provides superior **quality of support** , with a score reflecting its responsiveness and helpfulness. FieldAware users, while generally satisfied, note that support could be improved, suggesting a gap in user assistance during critical times.
- **According to verified reviews** , Agentforce Field Service has a higher overall **G2 Score** , indicating greater user satisfaction and market presence. FieldAware, while appreciated for its user-friendly features, struggles to match the comprehensive capabilities and support that Agentforce offers.
- **Users highlight** that FieldAware by GPS Insight is particularly **cost-effective** for small businesses, making it an attractive option for those with limited budgets. However, Agentforce Field Service, while more expensive, is praised for its extensive features that justify the investment for mid-market companies.
- **Reviewers note** that both products offer valuable **reporting and analytics** features, but Agentforce Field Service is recognized for its ability to improve operational management significantly, reducing inconsistencies and enhancing customer service, which is a critical factor for many businesses.



| | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,047 | 32 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (75.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | $49/Month Up to 2 users  | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### FieldAware by GPS Insight

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.2 (29 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.2 (29 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 6.3 (14 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 7.3 (16 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 7.9 (29 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 7.6 (16 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.6 (29 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### FieldAware by GPS Insight

#### Entry-Level Pricing

Plan: Starter

Price: $49/Month Up to 2 users 

Key Features:
- CRM, Estimating, Invoicing, Payment
- Scheduling, Work Orders, Parts and Services
- Dispatching, Geo Tracking, Notifications 

[Browse all 5 editions](https://www.g2.com/products/fieldaware-by-gps-insight/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **FieldAware by GPS Insight** | 8.9/10 | 16 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.2 (15 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.9 (15 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.0 (12 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.6 (12 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Location** | Feature Not Available | 9.6 (14 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.9 (9 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.8 (8 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.0 (9 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 9.6 (8 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.7 (13 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.6 (14 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.9 (14 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 9.0 (8 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | FieldAware by GPS Insight | 
|---|---|---|
| **Small-Business** | 21.7% | 75.0% | 
| **Mid-Market** | 42.7% | 25.0% | 
| **Enterprise** | 35.5% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### FieldAware by GPS Insight

- **Construction:** 25.0%
- **Glass, Ceramics & Concrete:** 15.6%
- **Consumer Services:** 9.4%
- **Civil Engineering:** 6.3%
- **Hospital & Health Care:** 6.3%
- **Alternative Medicine:** 3.1%
- **Consumer Goods:** 3.1%
- **Environmental Services:** 3.1%
- **Facilities Services:** 3.1%
- **Industrial Automation:** 3.1%
- **Other:** 21.9%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to FieldAware by GPS Insight

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5340 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4862 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1571 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### FieldAware by GPS Insight

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldaware-by-gps-insight)