# FieldAware by GPS Insight vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceMax excels in streamlining field service operations, leveraging **AI-driven scheduling** to assign technicians effectively and track work progress in real-time. This capability is particularly beneficial for larger organizations looking for efficiency.
- **Users say** that FieldAware by GPS Insight offers a user-friendly experience, with features like **real-time status updates** for employees and easy task allocation. This makes it a great choice for small businesses that need straightforward solutions without the complexity.
- **According to verified reviews** , ServiceMax has a more robust market presence, which translates to a wider range of features and integrations. However, some users have noted occasional **performance issues** that can disrupt operations, indicating a need for improvement in reliability.
- **Reviewers mention** that FieldAware's pricing is very competitive, especially for small teams, with plans starting at just **$49/month** for up to two users. This affordability is a significant advantage for small businesses looking to manage costs while still accessing essential features.
- **Users highlight** that while both platforms are generally easy to use, ServiceMax has a slight edge in setup and administration, making it easier for teams to get started and manage the software effectively. This can be crucial for organizations that need to onboard quickly.
- **G2 reviewers indicate** that FieldAware shines in specific functionalities like **employee communication** and **location tracking** , which are highly rated by users. This focus on core features can enhance daily operations for teams that prioritize these aspects.



| | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 32 | 144 | 
| **Largest Market Segment** | Small-Business (75.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | $49/Month Up to 2 users  | Contact Us 1 User | 

---
## Top Pros & Cons

### FieldAware by GPS Insight

**Not enough data**

### ServiceMax

Pros:
- Ease of Use (10 reviews)
- Easy Communication (10 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.2 (29 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 8.2 (29 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 6.3 (14 reviews) | 8.1 (72 reviews) | 
  | **Ease of Admin** | 7.3 (16 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 7.9 (29 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.6 (16 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 7.6 (29 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### FieldAware by GPS Insight

#### Entry-Level Pricing

Plan: Starter

Price: $49/Month Up to 2 users 

Key Features:
- CRM, Estimating, Invoicing, Payment
- Scheduling, Work Orders, Parts and Services
- Dispatching, Geo Tracking, Notifications 

[Browse all 5 editions](https://www.g2.com/products/fieldaware-by-gps-insight/pricing)

#### Free Trial

Yes

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldAware by GPS Insight** | 8.9/10 | 16 |
| **ServiceMax** | 8.0/10 | 74 |

#### Generative AI

| Feature | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (47 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Before the Job

| Feature | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Calendar** | 9.2 (15 reviews) | 8.4 (70 reviews) | 
| **Dispatch** | 8.9 (15 reviews) | 8.4 (69 reviews) | 
| **Roles** | 9.0 (12 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.6 (12 reviews) | 8.1 (69 reviews) | 

#### On the Job

| Feature | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Location** | 9.6 (14 reviews) | 8.0 (60 reviews) | 
| **Employee Communication** | 8.9 (9 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | 8.8 (8 reviews) | 7.3 (58 reviews) | 
| **Client Notifications** | 8.0 (9 reviews) | 7.5 (59 reviews) | 
| **Field Sales** | 9.6 (8 reviews) | 7.8 (56 reviews) | 

#### After the Job

| Feature | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Reports** | 8.7 (13 reviews) | 8.2 (67 reviews) | 
| **Analytics** | 8.6 (14 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.9 (14 reviews) | 7.7 (64 reviews) | 
| **CRM Integrations** | 9.0 (8 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | FieldAware by GPS Insight | ServiceMax | 
|---|---|---|
| **Small-Business** | 75.0% | 25.0% | 
| **Mid-Market** | 25.0% | 40.4% | 
| **Enterprise** | 0% | 34.6% | 

### By Industry

#### FieldAware by GPS Insight

- **Construction:** 25.0%
- **Glass, Ceramics & Concrete:** 15.6%
- **Consumer Services:** 9.4%
- **Civil Engineering:** 6.3%
- **Hospital & Health Care:** 6.3%
- **Alternative Medicine:** 3.1%
- **Consumer Goods:** 3.1%
- **Environmental Services:** 3.1%
- **Facilities Services:** 3.1%
- **Industrial Automation:** 3.1%
- **Other:** 21.9%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Manufacturing:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to FieldAware by GPS Insight

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5324 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4856 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1567 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)

---
## Top Discussions

### FieldAware by GPS Insight

No discussions available for this product.

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldaware-by-gps-insight-vs-ptc-servicemax)