# Field Nation vs ServiceNow Field Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Field Nation excels in **ease of use** , with many users appreciating its intuitive interface and quick access to trained professionals. One user highlighted that "it's easy to use and email reports are good," making it a favorable choice for small businesses looking for straightforward solutions.
- **Users say** that ServiceNow Field Service Management shines in its **integration capabilities** , particularly for organizations already using its ITSM platform. Reviewers noted the seamless flow of work orders from incidents, which enhances operational efficiency and provides technicians with comprehensive asset and location data.
- **According to verified reviews** , Field Nation offers a **responsive support team** , with users mentioning that their account managers are "super responsive when we have questions." This level of support can be crucial for small businesses that may require more hands-on assistance during implementation.
- **Reviewers mention** that ServiceNow Field Service Management provides robust **analytics and reporting features** , which are particularly beneficial for finance teams. Users have praised its ability to tie in operational metrics for better forecasting, showcasing its strength in data-driven decision-making.
- **G2 reviewers highlight** that Field Nation's **setup process** is notably straightforward, with many users expressing satisfaction with how quickly they can find providers and get started. This is a significant advantage for small businesses that need to hit the ground running.
- **Users report** that while ServiceNow Field Service Management has a slightly lower user satisfaction rating, it excels in **dispatch and scheduling capabilities** , with reviewers noting that it effectively handles skills and geographic considerations, making it a strong choice for mid-market companies with complex service needs.



| | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 408 | 161 | 
| **Largest Market Segment** | Small-Business (58.3% of reviews) | Mid-Market (37.5% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Field Nation

Pros:
- Ease of Use (35 reviews)
- Customer Support (16 reviews)

Cons:
- Improvement Needed (15 reviews)
- High Fees (7 reviews)

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

---
## Ratings Comparison
| Rating | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.1 (331 reviews) | 8.8 (71 reviews) | 
  | **Ease of Use** | 8.8 (335 reviews) | 8.3 (106 reviews) | 
  | **Ease of Setup** | 8.9 (209 reviews) | 8.2 (82 reviews) | 
  | **Ease of Admin** | 8.9 (177 reviews) | 8.5 (25 reviews) | 
  | **Quality of Support** | 8.9 (323 reviews) | 8.6 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (186 reviews) | 9.1 (23 reviews) | 
  | **Product Direction (% positive)** | 9.2 (324 reviews) | 9.3 (70 reviews) | 

---
## Pricing

### Field Nation

#### Entry-Level Pricing

Plan: Plus

Price: Contact Us

Description: An optimal solution for small field service companies looking to develop their on-demand labor strategy.

Key Features:
- Create direct relationships with skilled technicians
- Coverage for new verticals and locations
- Get real-time visibility into what’s happening on-site

[Browse all 3 editions](https://www.g2.com/products/field-nation/pricing)

#### Free Trial

Yes

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Freelancer Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Field Nation** | 8.2/10 | 31 |
| **ServiceNow Field Service Management** | N/A | N/A |

#### Platform Basics

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Payment** | 8.5 (27 reviews) | Not enough data | 
| **Project Management** | 8.4 (27 reviews) | Not enough data | 
| **Dashboard** | 8.6 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 8.3 (8 reviews) | Not enough data | 

#### Platform Performance

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Interoperability** | 8.0 (23 reviews) | Not enough data | 
| **Performance** | 8.3 (26 reviews) | Not enough data | 
| **Monitoring** | 8.0 (24 reviews) | Not enough data | 

#### Platform Content

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Contracts** | 8.2 (20 reviews) | Not enough data | 
| **Request Tool** | 7.9 (24 reviews) | Not enough data | 
| **Selection Management** | 8.1 (23 reviews) | Not enough data | 
| **Invoicing Tool** | 7.7 (21 reviews) | Not enough data | 
| **Proposal Tool** | 7.5 (19 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Reporting** | 8.2 (26 reviews) | Not enough data | 
| **Mobility** | 8.3 (24 reviews) | Not enough data | 
| **Portal** | 8.3 (26 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Field Nation** | 8.0/10 | 185 |
| **ServiceNow Field Service Management** | 8.5/10 | 87 |

#### Generative AI

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.9 (76 reviews) | 8.0 (25 reviews) | 
| **AI Image-to-Text** | 7.5 (75 reviews) | 7.5 (19 reviews) | 

#### Before the Job

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Calendar** | 8.0 (146 reviews) | 8.9 (46 reviews) | 
| **Dispatch** | 8.6 (157 reviews) | 9.3 (51 reviews) | 
| **Roles** | 8.5 (151 reviews) | 8.9 (39 reviews) | 
| **Booking** | 8.7 (162 reviews) | 9.1 (32 reviews) | 

#### On the Job

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Location** | 8.6 (154 reviews) | 8.8 (34 reviews) | 
| **Employee Communication** | 8.6 (153 reviews) | 9.0 (42 reviews) | 
| **Behavior Monitoring** | 7.9 (144 reviews) | 7.9 (26 reviews) | 
| **Client Notifications** | 8.2 (150 reviews) | 8.4 (31 reviews) | 
| **Field Sales** | Feature Not Available | 7.8 (27 reviews) | 

#### After the Job

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Reports** | 8.3 (145 reviews) | 9.2 (44 reviews) | 
| **Analytics** | 8.4 (141 reviews) | 9.3 (40 reviews) | 
| **Invoicing** | 8.3 (139 reviews) | 8.6 (26 reviews) | 
| **CRM Integrations** | 7.9 (118 reviews) | 8.3 (37 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (19 reviews) | 8.4 (23 reviews) | 
| **Natural Language Interaction** | 6.5 (19 reviews) | 7.4 (20 reviews) | 
| **Proactive Assistance** | 7.2 (20 reviews) | 7.9 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Field Nation (1):** [Freelancer Management Systems ](https://www.g2.com/categories/freelancer-management-systems)



---
## Reviewer Demographics

### By Company Size

| Segment | Field Nation | ServiceNow Field Service Management | 
|---|---|---|
| **Small-Business** | 58.3% | 28.1% | 
| **Mid-Market** | 34.7% | 37.5% | 
| **Enterprise** | 7.0% | 34.4% | 

### By Industry

#### Field Nation

- **Information Technology and Services:** 33.8%
- **Telecommunications:** 9.6%
- **Computer & Network Security:** 5.3%
- **Computer Networking:** 5.0%
- **Computer Hardware:** 4.3%
- **Security and Investigations:** 3.5%
- **Retail:** 3.3%
- **Staffing and Recruiting:** 3.0%
- **Construction:** 2.5%
- **Computer Software:** 2.3%
- **Other:** 27.5%

#### ServiceNow Field Service Management

- **Information Technology and Services:** 21.4%
- **Hospital & Health Care:** 7.8%
- **Telecommunications:** 5.8%
- **Computer Software:** 4.9%
- **Retail:** 4.9%
- **Consulting:** 3.9%
- **Financial Services:** 3.9%
- **Commercial Real Estate:** 2.9%
- **Facilities Services:** 2.9%
- **Higher Education:** 2.9%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Field Nation

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Worksuite](https://www.g2.com/products/worksuite/reviews) — 4.4/5 stars (115 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5380 reviews)
- [Upwork](https://www.g2.com/products/upwork/reviews) — 4.5/5 stars (3209 reviews)
- [WorkMarket](https://www.g2.com/products/adp-workmarket/reviews) — 4.1/5 stars (29 reviews)

### Alternatives to ServiceNow Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4897 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5380 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1603 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (964 reviews)

---
## Top Discussions

### Field Nation

- Title: [How do you input your insurance information down with ease?](https://www.g2.com/discussions/how-do-you-input-your-insurance-information-down-with-ease) — 2 comments, 1 upvote
  > **Top comment:** "Hi Diana, thanks for reaching out! You can upload a Certificate of Insurance right from your profile. Here's a Help Center article to get you started:..."
- Title: [Does Field Nation have technicians everywhere I need work done?](https://www.g2.com/discussions/technicians-where-you-need-them) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Field Nation has technicians in every zip code, when and where you need them. Whether you're expanding to a different state or want to augment your full-time..."
- Title: [What kind of support does Field Nation offer?](https://www.g2.com/discussions/field-nation-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Field Nation offers the best support in the industry. Every client on Field Nation is assigned a dedicated sales representative responsible for ensuring your..."
- Title: [Is Field Nation risky?](https://www.g2.com/discussions/field-nation-risk-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Field Nation offers the industry’s most comprehensive risk management program designed to protect clients using the Field Nation Marketplace. Field Nation’s..."
- Title: [How do I know the technicians on Field Nation are reliable?](https://www.g2.com/discussions/quality-and-reliability-of-technicians-on-field-nation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Less than 1% of Field Nation's support tickets are the fault of a technician. Field Nation has several checks and balances to ensure only the best..."

### ServiceNow Field Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/field-nation-vs-servicenow-field-service-management)