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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
Starting at £149.00 Per Month
No pricing available
Feefo
Star Rating
(127)4.6 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £149.00 Per Month
Browse all 3 pricing plansReputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationFeefo vs Reputation
When assessing the two solutions, reviewers found Reputation easier to use and administer. However, reviewers felt that Feefo was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Reputation meets the needs of their business better than Feefo.
- When comparing quality of ongoing product support, reviewers felt that Feefo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Feefo over Reputation.
Pricing
Entry-Level Pricing
Feefo
Essentials
Starting at £149.00
Per Month
Feefo Essentials is an all-around solution to collecting feedback and gaining insights.
- Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms
- Customer Success Team – Get support from our team of experts and make the most of your feedback
- Review Response – Show how much feedback means to you by responding to each review
Reputation
No pricing availableFree Trial
Feefo
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.8
120
9.1
1,944
Ease of Use
8.7
120
9.0
1,985
Ease of Setup
8.7
89
8.7
1,103
Ease of Admin
8.5
60
8.9
876
Quality of Support
9.5
119
8.9
1,734
Has the product been a good partner in doing business?
9.4
63
8.9
874
Product Direction (% positive)
9.3
115
8.9
1,919
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
SEO Auditing & Monitoring
7.2
18
Not enough data
7.2
18
Not enough data
7.3
19
Not enough data
7.1
18
Not enough data
Agentic AI - SEO Tools
6.9
12
Not enough data
7.3
11
Not enough data
8.0
11
Not enough data
7.3
10
Not enough data
7.2
10
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
SEO Content & Rankings
7.7
19
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
SEO Reporting
7.3
19
Not enough data
7.5
18
Not enough data
7.8
18
Not enough data
7.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
8.7
34
8.8
569
8.5
30
8.9
596
8.0
28
8.8
550
7.0
28
8.2
484
Customization
7.9
29
8.4
478
7.4
28
8.2
461
7.5
27
8.6
489
7.1
25
8.4
470
Generative AI
7.8
22
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Experience Management
7.1
16
7.6
7
7.1
16
7.9
7
7.1
16
7.9
7
7.1
17
7.9
7
Collection
7.9
76
|
Verified
7.0
23
8.5
79
|
Verified
8.0
23
8.1
80
|
Verified
7.6
23
8.3
77
|
Verified
8.3
23
7.4
75
6.8
23
Agentic AI - Review Management
7.1
40
5.8
18
7.2
40
5.8
19
Moderation
8.9
76
|
Verified
7.3
22
8.6
75
|
Verified
7.3
22
8.3
72
|
Verified
7.4
22
Use Cases
8.2
70
|
Verified
7.3
21
8.3
65
|
Verified
7.4
20
8.5
73
|
Verified
7.5
20
Administration
6.7
66
|
Verified
6.0
20
7.6
66
7.6
20
8.0
70
|
Verified
7.9
21
8.0
68
|
Verified
7.8
20
7.2
65
6.0
20
Display Options
8.7
68
|
Verified
6.9
19
8.8
67
|
Verified
6.6
19
8.6
66
|
Verified
6.9
18
7.7
64
|
Verified
7.1
19
Generative AI
Feature Not Available
6.6
18
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
9.2
53
|
Verified
9.0
1041
|
Verified
7.4
47
8.6
931
8.4
48
|
Verified
8.8
1000
|
Verified
Reporting
6.9
44
Feature Not Available
7.6
46
|
Verified
8.6
915
|
Verified
8.7
52
|
Verified
9.1
1120
|
Verified
Media Monitoring
6.1
43
8.6
959
|
Verified
6.3
43
8.6
941
|
Verified
6.2
43
8.5
878
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.5
846
Generative AI
Feature Not Available
7.9
392
Agentic AI - Online Reputation Management
6.3
27
6.6
31
6.1
26
6.5
30
6.6
25
6.6
31
6.5
25
6.7
31
7.1
25
6.7
31
6.9
25
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Feefo and Reputation are categorized as Online Reputation Management, Review Management, and Experience Management
Unique Categories
Feefo is categorized as SEO Tools
Reviews
Reviewers' Company Size
Feefo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.1%
Leisure, Travel & Tourism
15.4%
Financial Services
6.5%
Insurance
4.9%
Apparel & Fashion
4.9%
Other
51.2%
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Discussions
What is Feefo used for?
1 Comment
Official Response from Feefo
From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform....Read more
Feefo has no more discussions with answers
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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