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Compare Feefo and Okendo 
Featured Products
At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (75.7% of reviews)
Entry-Level Pricing
Starting at £149.00 Per Month
$19.00 Per Month
Feefo
Star Rating
(127)4.6 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £149.00 Per Month
Browse all 3 pricing plansOkendo
Star Rating
(215)4.6 out of 5
Market Segments
Small-Business (75.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Feefo excels in user autonomy, with many users appreciating its ability to automate data uploads and minimize manual input after initial setup. This makes it particularly appealing for businesses looking for a hands-off review management solution.
- Users say that Okendo stands out for its comprehensive support and onboarding experience. Reviewers highlight the seamless integration of its features and the ease of use in the dashboard, which allows for quick access to valuable customer insights.
- According to verified reviews, both Feefo and Okendo receive high marks for their user-friendly interfaces, but Okendo edges out with a slightly better score in ease of use. Users have noted that Okendo's dashboard is intuitive, making it easier for first-time users to navigate.
- Reviewers mention that Feefo's strong focus on automation and minimal interface changes contributes to a stable user experience, which is particularly beneficial for small businesses that may not have dedicated resources for managing reviews.
- Users highlight that while Feefo has a robust quality of support, Okendo's customer service is frequently praised for being responsive and helpful, especially during the onboarding process, which can significantly reduce the time needed to get up and running.
- G2 reviewers note that while both platforms cater well to small businesses, Okendo has a larger market presence and a higher volume of recent reviews, suggesting a more active user base and potentially more up-to-date feedback on its features and performance.
Pricing
Entry-Level Pricing
Feefo
Essentials
Starting at £149.00
Per Month
Feefo Essentials is an all-around solution to collecting feedback and gaining insights.
- Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms
- Customer Success Team – Get support from our team of experts and make the most of your feedback
- Review Response – Show how much feedback means to you by responding to each review
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Free Trial
Feefo
No trial information availableOkendo
Free Trial is available
Ratings
Meets Requirements
8.8
120
8.9
174
Ease of Use
8.7
120
9.0
177
Ease of Setup
8.7
89
8.9
158
Ease of Admin
8.5
60
9.0
102
Quality of Support
9.5
119
9.3
171
Has the product been a good partner in doing business?
9.4
63
9.2
101
Product Direction (% positive)
9.3
115
9.5
173
Features by Category
SEO Auditing & Monitoring
7.2
18
Not enough data
7.2
18
Not enough data
7.3
19
Not enough data
7.1
18
Not enough data
Agentic AI - SEO Tools
6.9
12
Not enough data
7.3
11
Not enough data
8.0
11
Not enough data
7.3
10
Not enough data
7.2
10
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
SEO Content & Rankings
7.7
19
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
SEO Reporting
7.3
19
Not enough data
7.5
18
Not enough data
7.8
18
Not enough data
7.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
8.7
34
Not enough data
8.5
30
Not enough data
8.0
28
Not enough data
7.0
28
Not enough data
Customization
7.9
29
Not enough data
7.4
28
Not enough data
7.5
27
Not enough data
7.1
25
Not enough data
Generative AI
7.8
22
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.1
16
Not enough data
7.1
16
Not enough data
7.1
16
Not enough data
7.1
17
Not enough data
Collection
7.9
76
|
Verified
7.4
124
8.5
79
|
Verified
8.7
135
8.1
80
|
Verified
8.1
128
8.3
77
|
Verified
8.2
123
7.4
75
7.7
117
Agentic AI - Review Management
7.1
40
6.4
63
7.2
40
6.4
64
Moderation
8.9
76
|
Verified
8.8
127
8.6
75
|
Verified
8.8
125
8.3
72
|
Verified
8.1
119
Use Cases
8.2
70
|
Verified
9.2
131
8.3
65
|
Verified
7.8
120
8.5
73
|
Verified
8.4
128
Administration
6.7
66
|
Verified
8.3
124
7.6
66
7.9
118
8.0
70
|
Verified
7.9
121
8.0
68
|
Verified
8.6
117
7.2
65
6.5
108
Display Options
8.7
68
|
Verified
7.5
115
8.8
67
|
Verified
8.5
125
8.6
66
|
Verified
8.6
124
7.7
64
|
Verified
7.5
115
Generative AI
Feature Not Available
6.7
78
Survey Management
Not enough data
8.2
26
Not enough data
8.6
24
Not enough data
8.3
24
Not enough data
8.3
25
Survey Customization
Not enough data
8.5
24
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
7.2
24
Survey Insights
Not enough data
8.5
27
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
8.1
24
Agentic AI - Survey
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Loyalty Experience
Not enough data
8.6
34
Not enough data
8.3
32
Not enough data
8.4
30
Not enough data
7.6
30
Not enough data
6.6
30
Not enough data
6.6
29
Loyalty Platform
Not enough data
8.0
29
Not enough data
7.9
29
Not enough data
8.0
27
Not enough data
7.0
28
Not enough data
8.3
30
Agentic AI - Loyalty Management
Not enough data
6.0
19
Not enough data
6.6
18
Not enough data
5.7
18
Not enough data
5.6
18
Agentic AI - Customer Advocacy
Not enough data
4.4
6
Not enough data
4.2
6
Not enough data
4.4
6
Consumer Intelligence
9.2
53
|
Verified
9.3
23
7.4
47
6.7
17
8.4
48
|
Verified
8.2
19
Reporting
6.9
44
7.0
15
7.6
46
|
Verified
6.5
14
8.7
52
|
Verified
8.1
18
Media Monitoring
6.1
43
5.1
15
6.3
43
5.0
15
6.2
43
4.9
15
In-House Management
Feature Not Available
4.7
13
Feature Not Available
5.6
12
Generative AI
Feature Not Available
6.0
8
Agentic AI - Online Reputation Management
6.3
27
4.7
6
6.1
26
4.2
6
6.6
25
6.4
6
6.5
25
4.7
6
7.1
25
5.0
6
6.9
25
4.7
6
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Feefo and Okendo are categorized as Online Reputation Management and Review Management
Reviews
Reviewers' Company Size
Feefo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.1%
Leisure, Travel & Tourism
15.4%
Financial Services
6.5%
Insurance
4.9%
Apparel & Fashion
4.9%
Other
51.2%
Retail
22.7%
Consumer Goods
20.4%
Apparel & Fashion
18.2%
Cosmetics
9.4%
Health, Wellness and Fitness
8.3%
Other
21.0%
Discussions
What is Feefo used for?
1 Comment
Official Response from Feefo
From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform....Read more
Feefo has no more discussions with answers
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
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