G2 reviewers report that Feefo excels in overall user satisfaction, boasting a significantly higher G2 Score compared to eKomi. Users appreciate its autonomous functionality, noting that once implemented, it requires minimal input aside from responding to reviews.
According to verified reviews, Feefo's user interface is praised for its intuitive design, making it incredibly easy to navigate, especially for first-time business owners. In contrast, eKomi, while also described as user-friendly, does not match the same level of ease reported by Feefo users.
Reviewers mention that Feefo's implementation process is quick and straightforward, with many highlighting the ease of integration into existing systems. eKomi users, however, have not reported the same level of satisfaction regarding setup, indicating potential challenges in getting started.
Users say that Feefo provides exceptional support, with a high quality of assistance that enhances the overall experience. In comparison, eKomi users express concerns about the support quality, which they feel could be improved significantly.
Reviewers highlight Feefo's strong performance in meeting business needs, with many noting its ability to generate genuine feedback effectively. eKomi, while useful for gathering ratings, does not seem to resonate as strongly with users in terms of fulfilling specific requirements.
According to recent feedback, Feefo's features, such as automated data uploads and a stable user interface, contribute to a seamless experience. eKomi users appreciate its real-time analytics for pulse surveys, but they do not report the same level of comprehensive functionality that Feefo offers.
Pricing
Entry-Level Pricing
Feefo
Essentials
Starting at £149.00
Per Month
Feefo Essentials is an all-around solution to collecting feedback and gaining insights.
Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms
Customer Success Team – Get support from our team of experts and make the most of your feedback
Review Response – Show how much feedback means to you by responding to each review
From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform....Read more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.