Compare Feedbackly and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (55.2% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Feedbackly
Star Rating
(29)4.3 out of 5
Market Segments
Small-Business (55.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about FeedbacklyQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both Feedbackly and Qualtrics Customer Experience have similar star ratings, Qualtrics stands out with a significantly higher G2 Score, indicating greater overall user satisfaction and market presence. This suggests that Qualtrics may offer a more robust solution for businesses looking for comprehensive customer experience management.
- Users say that Feedbackly excels in providing detailed analysis and segmentation of customer data, particularly through its focus on emotional insights. Reviewers appreciate features like engaging surveys and key performance indicators, which help in understanding customer behavior and emotions effectively.
- According to verified reviews, Qualtrics Customer Experience is praised for its user-friendly dashboard and the ability to capture feedback from multiple channels seamlessly. Users highlight the platform's capability to provide actionable insights, making it easier for businesses to make informed decisions based on customer feedback.
- Reviewers mention that Feedbackly is particularly user-friendly, making it a great choice for small businesses. Users have noted that the platform's analytics and survey tools are easy to navigate, allowing for quick setup and immediate insights into customer feedback.
- G2 reviewers highlight that while Qualtrics offers a wider range of features and integrations, Feedbackly's focused approach on customer emotions and journey analytics can be particularly beneficial for businesses looking to dive deep into specific customer experiences.
- Users report that Qualtrics provides a more extensive support network, with higher ratings for quality of support and ease of administration. This can be crucial for larger enterprises that require reliable assistance and resources to manage their customer experience initiatives effectively.
Pricing
Entry-Level Pricing
Feedbackly
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Feedbackly
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.5
13
8.6
601
Ease of Use
8.5
13
8.4
604
Ease of Setup
Not enough data
7.6
361
Ease of Admin
Not enough data
8.0
350
Quality of Support
8.0
10
8.5
568
Has the product been a good partner in doing business?
Not enough data
8.5
342
Product Direction (% positive)
7.4
9
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.0
5
9.1
112
9.0
5
8.9
109
8.7
5
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.1
7
8.3
93
8.1
6
8.6
100
8.8
8
8.3
119
Feedback Analysis
8.1
8
8.3
103
8.8
8
8.4
105
7.8
6
8.7
104
Feedback Sources
7.9
7
8.3
95
8.1
8
9.1
122
7.6
7
8.5
83
7.9
7
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Feedbackly and Qualtrics Customer Experience are categorized as Experience Management and Feedback Analytics
Unique Categories
Feedbackly has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Feedbackly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Accounting
6.9%
Automotive
6.9%
Computer Software
6.9%
Higher Education
6.9%
Other
62.1%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
Feedbackly has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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