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Compare Faveo Help Desk and Zammad 
Featured Products
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$500 Onetime
No pricing available
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
Zammad
No pricing availableFree Trial
Faveo Help Desk
No trial information availableZammad
No trial information availableRatings
Meets Requirements
8.8
14
8.3
8
Ease of Use
9.2
14
9.0
8
Ease of Setup
8.2
11
Not enough data
Ease of Admin
8.8
11
Not enough data
Quality of Support
8.7
14
Not enough data
Has the product been a good partner in doing business?
8.7
10
Not enough data
Product Direction (% positive)
7.3
13
8.3
7
Features by Category
Ticket and Case Management
9.3
10
8.0
5
8.7
10
7.0
5
8.7
9
6.7
5
9.1
9
Not enough data
8.5
9
Not enough data
8.7
9
6.7
5
9.0
10
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
9
7.0
5
8.7
9
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Platform
8.1
7
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
6.4
6
Not enough data
8.3
9
Not enough data
9.1
9
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and Zammad are categorized as Help Desk
Unique Categories
Faveo Help Desk is categorized as Customer Self-Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
Zammad has no discussions with answers
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