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Compare Faveo Help Desk and Track-It! 
Featured Products
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
$500 Onetime
No pricing available
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Faveo Help Desk vs Track-It!
When assessing the two solutions, reviewers found Faveo Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Faveo Help Desk overall.
- Reviewers felt that Faveo Help Desk meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that Faveo Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Faveo Help Desk over Track-It!.
Pricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
Track-It!
No pricing availableFree Trial
Faveo Help Desk
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.8
14
7.8
86
Ease of Use
9.2
14
7.9
88
Ease of Setup
8.2
11
7.6
51
Ease of Admin
8.8
11
7.9
52
Quality of Support
8.7
14
7.7
66
Has the product been a good partner in doing business?
8.7
10
8.1
50
Product Direction (% positive)
7.3
13
5.7
85
Features by Category
Ticket and Case Management
9.3
10
8.4
16
|
Verified
8.7
10
7.4
16
|
Verified
8.7
9
8.0
16
|
Verified
9.1
9
7.9
14
8.5
9
8.3
9
8.7
9
7.5
16
9.0
10
7.6
15
8.8
8
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
9
8.3
11
|
Verified
8.7
9
8.2
14
|
Verified
7.3
5
8.3
9
7.0
5
7.7
8
7.0
5
7.9
8
Platform
8.1
7
7.7
8
|
Verified
8.7
9
8.5
10
|
Verified
8.5
9
8.2
10
|
Verified
6.4
6
8.8
7
|
Verified
8.3
9
7.7
14
|
Verified
9.1
9
7.6
13
|
Verified
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Reporting
Not enough data
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Access & Usability
Not enough data
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and Track-It! are categorized as Help Desk
Unique Categories
Faveo Help Desk is categorized as Customer Self-Service
Track-It! is categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
Track-It! has no discussions with answers
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