# Faveo Help Desk, osTicket vs Freshdesk Comparison

| | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 23 | 44 | 3,747 | 
| **Largest Market Segment** | Mid-Market (47.6% of reviews) | Small-Business (56.8% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | $500 Onetime | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Faveo Help Desk

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Issue Resolution (1 reviews)
- Software Bugs (1 reviews)

### osTicket

**Not enough data**

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (14 reviews) | 8.8 (41 reviews) | 8.6 (3279 reviews) | 
  | **Ease of Use** | 9.2 (14 reviews) | 8.2 (41 reviews) | 8.9 (3303 reviews) | 
  | **Ease of Setup** | 8.2 (11 reviews) | 8.0 (29 reviews) | 8.6 (2359 reviews) | 
  | **Ease of Admin** | 8.8 (11 reviews) | 8.3 (29 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.7 (14 reviews) | 6.9 (27 reviews) | 8.7 (3178 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (10 reviews) | 8.4 (24 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 7.3 (13 reviews) | 8.8 (39 reviews) | 8.8 (3248 reviews) | 

---
## Pricing

### Faveo Help Desk

#### Entry-Level Pricing

Plan: Help Desk Pro

Price: $500 Onetime

Key Features:
- Use on one domain/site
- Installation & Configuration
- Advance Features

[Browse all 4 editions](https://www.g2.com/products/faveo-help-desk/pricing)

#### Free Trial

No

### osTicket

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | 8.3/10 | 11 |
| **osTicket** | 7.4/10 | 33 |
| **Freshdesk** | 8.2/10 | 2590 |

#### Ticket and Case Management

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 9.3 (10 reviews) | 8.6 (32 reviews) ✓ Verified | 8.9 (2251 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.7 (10 reviews) | 8.7 (32 reviews) ✓ Verified | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.7 (9 reviews) | 8.0 (31 reviews) ✓ Verified | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 9.1 (9 reviews) | 8.4 (29 reviews) ✓ Verified | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 8.5 (9 reviews) | 8.0 (24 reviews) | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.7 (9 reviews) | 7.7 (30 reviews) | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.0 (10 reviews) | 8.3 (31 reviews) ✓ Verified | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (8 reviews) | 7.3 (17 reviews) | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 9.1 (9 reviews) | 8.1 (24 reviews) ✓ Verified | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.7 (9 reviews) | 9.0 (27 reviews) | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.3 (5 reviews) | 5.3 (10 reviews) ✓ Verified | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (5 reviews) | 5.3 (10 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 7.0 (5 reviews) | 4.0 (7 reviews) | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (7 reviews) | 5.4 (16 reviews) | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 8.7 (9 reviews) | 7.1 (23 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (9 reviews) | 8.8 (25 reviews) ✓ Verified | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 6.4 (6 reviews) | 6.8 (13 reviews) ✓ Verified | 8.3 (1156 reviews) ✓ Verified | 
| **Reporting** | 8.3 (9 reviews) | 7.2 (26 reviews) ✓ Verified | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (9 reviews) | 7.8 (27 reviews) ✓ Verified | 8.3 (1967 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Customization ** | 8.7 (9 reviews) | 7.1 (23 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.7 (959 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (253 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (85 reviews) | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Faveo Help Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Faveo Help Desk (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Faveo Help Desk | osTicket | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 42.9% | 56.8% | 48.7% | 
| **Mid-Market** | 47.6% | 34.1% | 39.7% | 
| **Enterprise** | 9.5% | 9.1% | 11.7% | 

### By Industry

#### Faveo Help Desk

- **Information Technology and Services:** 28.6%
- **Higher Education:** 9.5%
- **Computer Software:** 9.5%
- **Telecommunications:** 4.8%
- **Security and Investigations:** 4.8%
- **Retail:** 4.8%
- **Packaging and Containers:** 4.8%
- **Mining & Metals:** 4.8%
- **Marketing and Advertising:** 4.8%
- **Government Administration:** 4.8%
- **Other:** 19.0%

#### osTicket

- **Information Technology and Services:** 22.7%
- **Education Management:** 13.6%
- **Computer Software:** 11.4%
- **Telecommunications:** 4.5%
- **Retail:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Internet:** 4.5%
- **Accounting:** 2.3%
- **Capital Markets:** 2.3%
- **Computer Games:** 2.3%
- **Other:** 27.3%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Faveo Help Desk

- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
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- [Zammad](https://www.g2.com/products/zammad/reviews) — 4.5/5 stars (10 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Faveo Help Desk

No discussions available for this product.

### osTicket

- Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment
  > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. "

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/faveo-help-desk-vs-osticket-vs-freshdesk)