Users report that Mixpanel excels in its Custom Event Tracking feature, with a score of 9.1, allowing for detailed tracking of user interactions. In contrast, Fathom Analytics, while strong in Engagement metrics, does not offer the same level of customization, which some users find limiting.
Reviewers mention that Fathom Analytics shines in Ease of Use with a score of 9.6, making it particularly appealing for small businesses that may not have extensive technical resources. Mixpanel, while powerful, has a slightly lower score of 8.5, indicating a steeper learning curve for new users.
G2 users highlight the superior Quality of Support from Fathom Analytics, scoring 9.6, which is crucial for businesses needing quick assistance. Mixpanel's support, rated at 8.4, is still good but may not meet the urgent needs of all users.
Users on G2 report that Mixpanel's Real-Time Reporting feature, with a score of 8.8, provides immediate insights that are vital for data-driven decision-making. Fathom Analytics, while offering solid reporting, does not match this immediacy, which some users find essential.
Reviewers say that Mixpanel's Account-Level Analytics feature, rated at 8.7, allows for comprehensive insights across multiple user accounts, which is beneficial for larger organizations. Fathom Analytics, however, focuses more on simplicity and may not provide the depth needed for complex analytics.
Users report that Fathom Analytics offers a competitive Entry Level Price starting at $14.00, making it accessible for small businesses. In contrast, Mixpanel's free tier is appealing, but users mention that it may lack some advanced features that are available in Fathom's paid plans.
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