# Fat Free CRM, SuiteCRM vs EspoCRM Comparison | | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | 4.6 out of 5 | | **Total Reviews** | 10 | 102 | 26 | | **Largest Market Segment** | Small-Business (40.0% of reviews) | Small-Business (64.2% of reviews) | Small-Business (73.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | $395.00 | --- ## Top Pros & Cons ### Fat Free CRM **Not enough data** ### SuiteCRM Pros: - Customizability (3 reviews) - Ease of Use (3 reviews) Cons: - Poor Design (3 reviews) - Integration Issues (2 reviews) ### EspoCRM Pros: - Automation AI (2 reviews) - Easy Customization (2 reviews) Cons: - Email Issues (1 reviews) - Expertise Required (1 reviews) --- ## Ratings Comparison | Rating | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Meets Requirements** | 7.7 (10 reviews) | 8.6 (84 reviews) | 9.0 (19 reviews) | | **Ease of Use** | 7.8 (10 reviews) | 7.9 (84 reviews) | 8.5 (19 reviews) | | **Ease of Setup** | Not enough data | 8.2 (43 reviews) | 9.0 (13 reviews) | | **Ease of Admin** | Not enough data | 8.1 (36 reviews) | 8.7 (9 reviews) | | **Quality of Support** | 6.7 (8 reviews) | 7.9 (77 reviews) | 8.2 (18 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (35 reviews) | 9.0 (10 reviews) | | **Product Direction (% positive)** | 5.6 (8 reviews) | 8.6 (81 reviews) | 8.8 (19 reviews) | --- ## Pricing ### Fat Free CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SuiteCRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### EspoCRM #### Entry-Level Pricing Plan: Advanced Pack Price: $395.00 Description: Advanced Pack is an official add-on for EspoCRM. Key Features: - Reports - Workflows - Business Process Management [Browse all 4 editions](https://www.g2.com/products/espocrm/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Fat Free CRM** | 8.1/10 | 7 | | **SuiteCRM** | 8.2/10 | 84 | | **EspoCRM** | 8.6/10 | 16 | #### Sales Force Automation | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Contact & Account Management** | 8.7 (5 reviews) | 9.0 (71 reviews) ✓ Verified | 9.0 (13 reviews) | | **Partner Relationship Mgmt. (PRM)** | 8.7 (5 reviews) | Feature Not Available | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 8.0 (5 reviews) | 8.6 (66 reviews) ✓ Verified | 8.5 (12 reviews) | | **Task / Activity Management** | 8.3 (5 reviews) | 8.5 (69 reviews) ✓ Verified | 9.0 (12 reviews) | | **Territory & Quota Management** | 8.0 (5 reviews) | 8.2 (58 reviews) ✓ Verified | Feature Not Available | | **Desktop Integration** | 8.3 (5 reviews) | 8.3 (60 reviews) ✓ Verified | Feature Not Available | | **Product & Price List Management** | 8.0 (5 reviews) | 8.2 (60 reviews) ✓ Verified | Feature Not Available | | **Quote & Order Management** | 8.3 (5 reviews) | 8.4 (61 reviews) ✓ Verified | 8.1 (9 reviews) | | **Customer Contract Management** | 6.9 (6 reviews) | 8.3 (60 reviews) ✓ Verified | Feature Not Available | #### Marketing Automation | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Email Marketing** | 8.0 (5 reviews) | 8.4 (56 reviews) ✓ Verified | 7.7 (10 reviews) | | **Campaign Management** | 9.3 (5 reviews) | 8.0 (57 reviews) ✓ Verified | 7.8 (10 reviews) | | **Lead Management** | 8.7 (5 reviews) | 8.8 (62 reviews) ✓ Verified | 9.4 (12 reviews) | | **Marketing ROI Analytics** | 9.0 (5 reviews) | Feature Not Available | 8.9 (9 reviews) | #### Customer Support | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Case Management** | 8.3 (5 reviews) | 8.2 (57 reviews) ✓ Verified | 8.3 (10 reviews) | | **Customer Support Portal** | 8.7 (5 reviews) | 8.0 (55 reviews) ✓ Verified | Feature Not Available | | **Knowledge Base** | 8.3 (5 reviews) | 7.8 (57 reviews) ✓ Verified | Feature Not Available | | **Call Center Features** | 7.0 (5 reviews) | 7.6 (53 reviews) ✓ Verified | 7.5 (6 reviews) | | **Support Analytics** | 8.3 (5 reviews) | 8.0 (55 reviews) ✓ Verified | Feature Not Available | #### Reporting & Analytics | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Reporting** | 9.0 (5 reviews) | 8.4 (65 reviews) ✓ Verified | 9.4 (8 reviews) | | **Dashboards** | 7.3 (5 reviews) | 8.4 (69 reviews) ✓ Verified | 9.1 (11 reviews) | | **Forecasting** | 8.3 (5 reviews) | 7.9 (59 reviews) ✓ Verified | 8.5 (8 reviews) | #### Mobile & Social | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Social Collaboration Features** | 8.0 (5 reviews) | Feature Not Available | 8.3 (9 reviews) | | **Social Network Integration** | 7.0 (5 reviews) | 8.1 (48 reviews) | Feature Not Available | | **Mobile User Support** | 6.0 (5 reviews) | 8.2 (51 reviews) ✓ Verified | 8.8 (8 reviews) | #### Platform | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Customization** | Not enough data | 8.6 (40 reviews) ✓ Verified | 8.9 (11 reviews) | | **Workflow Capability** | Not enough data | 8.5 (41 reviews) ✓ Verified | 9.3 (10 reviews) | | **User, Role, and Access Management** | Not enough data | 8.8 (38 reviews) ✓ Verified | 9.1 (9 reviews) | | **Internationalization** | Not enough data | 8.4 (34 reviews) ✓ Verified | 8.9 (9 reviews) | | **Sandbox / Test Environments** | Not enough data | 8.4 (34 reviews) ✓ Verified | Feature Not Available | | **Document & Content Mgmt.** | Not enough data | 8.6 (37 reviews) ✓ Verified | 8.7 (9 reviews) | | **Performance and Reliability** | Not enough data | 8.7 (39 reviews) ✓ Verified | 8.3 (8 reviews) | | **Output Document Generation** | Not enough data | 7.9 (36 reviews) ✓ Verified | Feature Not Available | #### Integration | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Data Import & Export Tools** | 8.0 (5 reviews) | 8.4 (36 reviews) ✓ Verified | 7.9 (8 reviews) | | **Integration APIs** | 8.0 (5 reviews) | 7.7 (30 reviews) ✓ Verified | 8.5 (8 reviews) | | **Breadth of Partner Applications** | 8.0 (5 reviews) | 7.7 (30 reviews) ✓ Verified | Feature Not Available | #### Generative AI | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **AI Text Generation** | Not enough data | 7.0 (5 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Email Marketing | Product | Score | Reviews | |---|---|---| | **Fat Free CRM** | N/A | N/A | | **SuiteCRM** | N/A | N/A | | **EspoCRM** | N/A | N/A | #### Email Marketing | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Email and Mobile Preview** | Not enough data | Not enough data | Not enough data | | **Manage Email Lists** | Not enough data | Not enough data | Not enough data | | **High-Volume Sending** | Not enough data | Not enough data | Not enough data | | **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | Not enough data | | **Multi-user Account** | Not enough data | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **A/B Testing** | Not enough data | Not enough data | Not enough data | | **Basic Reporting** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Email Marketing | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | #### Integration | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | Not enough data | | **E-Commerce Integration** | Not enough data | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Fat Free CRM** | N/A | N/A | | **SuiteCRM** | N/A | N/A | | **EspoCRM** | N/A | N/A | #### Customization | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Custom Fields** | Not enough data | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | Not enough data | | **Multi-page Forms** | Not enough data | Not enough data | Not enough data | | **Design** | Not enough data | Not enough data | Not enough data | #### Additional Functionality | Feature | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Embedded Forms** | Not enough data | Not enough data | Not enough data | | **Offline Capability** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | Not enough data | | **Mobile Forms** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) **Unique to EspoCRM (1):** [Email Marketing Software](https://www.g2.com/categories/email-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | Fat Free CRM | SuiteCRM | EspoCRM | |---|---|---|---| | **Small-Business** | 40.0% | 64.2% | 73.9% | | **Mid-Market** | 40.0% | 26.3% | 21.7% | | **Enterprise** | 20.0% | 9.5% | 4.3% | ### By Industry #### Fat Free CRM - **Information Technology and Services:** 30.0% - **Plastics:** 10.0% - **Outsourcing/Offshoring:** 10.0% - **Mining & Metals:** 10.0% - **Legal Services:** 10.0% - **Financial Services:** 10.0% - **Electrical/Electronic Manufacturing:** 10.0% - **Computer Software:** 10.0% #### SuiteCRM - **Information Technology and Services:** 14.9% - **Computer Software:** 9.6% - **Telecommunications:** 6.4% - **Accounting:** 5.3% - **Internet:** 5.3% - **Retail:** 3.2% - **Management Consulting:** 3.2% - **Hospital & Health Care:** 3.2% - **Mental Health Care:** 2.1% - **Entertainment:** 2.1% - **Other:** 44.7% #### EspoCRM - **Marketing and Advertising:** 17.4% - **Information Technology and Services:** 17.4% - **Computer Software:** 13.0% - **Computer & Network Security:** 8.7% - **Telecommunications:** 4.3% - **Motion Pictures and Film:** 4.3% - **Mechanical or Industrial Engineering:** 4.3% - **Management Consulting:** 4.3% - **Furniture:** 4.3% - **Food & Beverages:** 4.3% - **Other:** 17.4% --- ## Alternatives ### Alternatives to Fat Free CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25802 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14694 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4780 reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4099 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3052 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2569 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews) ### Alternatives to SuiteCRM - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3052 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25802 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (202 reviews) - [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) ### Alternatives to EspoCRM - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (202 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3052 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25802 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2569 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) --- ## Top Discussions ### Fat Free CRM No discussions available for this product. ### SuiteCRM No discussions available for this product. ### EspoCRM - Title: [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) — 1 comment > **Top comment:** "You buy an hosting and you install your self" - Title: [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) — 1 comment > **Top comment:** "BUy an hosting, upload files, create database and install it! " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fat-free-crm-vs-suitecrm-vs-espocrm)