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Compare Fastmail and Neo 
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At a Glance
Market Segments
Small-Business (76.5% of reviews)
Small-Business (94.8% of reviews)
Entry-Level Pricing
$5.00 1 User Per Month
$1.99 1 User Per Month
Fastmail
Star Rating
(17)4.3 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plansNeo
Star Rating
(126)4.7 out of 5
Market Segments
Small-Business (94.8% of reviews)
Pros & Cons
Entry-Level Pricing
$1.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fastmail's "Attachment Search" feature scores an impressive 8.9, making it easier to locate files within emails, while Neo's similar functionality is not highlighted as strongly, indicating a potential gap in user experience.
- Reviewers mention that Neo excels in "Ease of Setup" and "Ease of Admin," both rated at 9.6, suggesting that new users find it straightforward to get started and manage their accounts, whereas Fastmail does not provide specific ratings in these areas.
- G2 users highlight that Neo's "Quality of Support" is rated at 9.1, with many users praising the responsiveness and helpfulness of the support team, while Fastmail's support quality is rated lower at 6.9, indicating a less favorable experience for users seeking assistance.
- Users on G2 note that Neo's "Generative AI" features, such as "AI Text Generation" and "AI Text Summarization," are rated significantly higher (8.3 and 8.1 respectively), showcasing its advanced capabilities in automating content creation, which Fastmail does not emphasize as strongly.
- Reviewers say that Fastmail's "Unified Inbox" feature, rated at 8.9, is particularly appreciated for its ability to consolidate emails from multiple accounts, while Neo does not have a comparable feature highlighted, which may affect users managing multiple email addresses.
- Users report that Neo's entry-level price of $1.99 is significantly lower than Fastmail's $5.00, making it a more attractive option for small businesses looking to minimize costs while still accessing robust features.
Pricing
Entry-Level Pricing
Fastmail
Standard
$5.00
1 User Per Month
Enhanced features for home or work.
- Everything on the the Basic plan
- 30GB per user of storage
- Use your own domains (you@yourname) and use up to 100 domains
Neo
Business Starter
$1.99
1 User Per Month
For individuals and creators
- 10 GB Email storage
- Free yourcompany.co.site domain
- Rich webmail
Free Trial
Fastmail
Free Trial is available
Neo
Free Trial is available
Ratings
Meets Requirements
7.7
10
9.2
106
Ease of Use
7.8
10
9.4
122
Ease of Setup
Not enough data
9.4
112
Ease of Admin
Not enough data
9.4
55
Quality of Support
6.9
9
9.1
99
Has the product been a good partner in doing business?
Not enough data
9.4
52
Product Direction (% positive)
6.5
10
9.5
107
Features by Category
Sorting & Filtering
Not enough data
9.0
49
Not enough data
8.4
48
Not enough data
7.8
47
Not enough data
8.3
45
Integrations
Not enough data
8.0
46
Not enough data
8.5
43
Not enough data
8.0
42
Time Management
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.1
43
Generative AI
Not enough data
8.1
44
Not enough data
7.6
43
Not enough data
7.9
43
Agentic AI - Email Management
Not enough data
7.9
14
Not enough data
8.0
14
Generative AI
Not enough data
7.9
58
Not enough data
7.7
58
Not enough data
7.7
58
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.1
15
Not enough data
9.3
14
Not enough data
8.2
13
Not enough data
9.0
14
Growth
Not enough data
7.9
13
Not enough data
7.6
14
Not enough data
7.9
14
Not enough data
8.0
11
Not enough data
8.8
13
Content
Not enough data
8.8
15
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.6
12
Support
Not enough data
9.3
14
Categories
Categories
Shared Categories
Fastmail and Neo are categorized as Email Management
Unique Categories
Fastmail has no unique categories
Reviews
Reviewers' Company Size
Fastmail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Neo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Marketing and Advertising
11.8%
Human Resources
11.8%
Translation and Localization
5.9%
Telecommunications
5.9%
Other
35.3%
Marketing and Advertising
9.0%
Consulting
5.7%
Retail
4.9%
Construction
4.9%
Apparel & Fashion
4.1%
Other
71.3%
Alternatives
Discussions
What is Fastmail used for?
1 Comment
KB
fast mailRead more
Fastmail has no more discussions with answers
Neo has no discussions with answers
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