Compare Fastmail and Front 
At a Glance
Market Segments
Small-Business (72.2% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
$5.00 1 User Per Month
$25.00 1 user/month
Fastmail
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plansFront
Star Rating
(2,444)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to @mention each other directly on email threads, streamlining communication and enhancing workflow.
- Users say that Fastmail offers innovative features such as email masking to combat spam, which is a significant advantage for those prioritizing privacy and security. This focus on data protection resonates well with users who value a secure email environment.
- Reviewers mention that Front's implementation process is notably quick and intuitive, making it easier for teams to get started. The shared drafts feature is particularly highlighted as a tool that helps teams stay aligned on complex projects.
- According to verified reviews, Fastmail is recognized for its reliability and affordability, with users appreciating its reasonable pricing and essential features. This makes it a strong contender for small businesses looking for cost-effective email solutions.
- G2 reviewers highlight that Front has a significantly higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users have noted the platform's AI capabilities and task management features as valuable additions that enhance productivity.
- Users express that while Fastmail is user-friendly and has a bright future, it currently faces challenges in support quality, with some reviewers indicating that they would prefer more responsive customer service compared to Front's higher support ratings.
Pricing
Entry-Level Pricing
Fastmail
Standard
$5.00
1 User Per Month
Enhanced features for home or work.
- Everything on the the Basic plan
- 30GB per user of storage
- Use your own domains (you@yourname) and use up to 100 domains
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Fastmail
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
7.7
11
9.1
1,923
Ease of Use
8.0
11
9.1
1,939
Ease of Setup
8.7
5
8.8
722
Ease of Admin
Not enough data
8.9
477
Quality of Support
7.0
10
9.1
1,653
Has the product been a good partner in doing business?
Not enough data
9.2
463
Product Direction (% positive)
6.8
11
9.3
1,810
Features by Category
Ticket and Case Management
Not enough data
8.8
267
|
Verified
Not enough data
8.9
269
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
9.1
309
Not enough data
9.2
292
|
Verified
Not enough data
8.7
261
|
Verified
Generative AI
Not enough data
7.8
64
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
Not enough data
8.7
235
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
133
Platform
Not enough data
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Channels
Not enough data
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Design
Not enough data
8.8
652
Not enough data
8.2
533
Not enough data
8.8
750
Not enough data
8.8
712
Not enough data
8.7
564
Generative AI
Not enough data
7.8
191
Not enough data
8.0
191
Usability
Not enough data
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Reporting
Not enough data
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Coordination Tools
Not enough data
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Generative AI
Not enough data
8.1
108
Not enough data
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
239
Not enough data
7.6
225
Not enough data
8.4
230
Integrations
Not enough data
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
232
Not enough data
8.7
225
Not enough data
9.3
240
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Communication
Not enough data
8.7
219
|
Verified
Not enough data
9.0
268
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
151
Internal Use
Not enough data
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
289
|
Verified
Not enough data
8.8
222
|
Verified
Generative AI
Not enough data
7.7
30
Self-Service Experience
Not enough data
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Self-Service Platform
Not enough data
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Channels
Not enough data
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
184
Not enough data
8.4(won by default)
134
Not enough data
9.1(won by default)
158
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fastmail and Front are categorized as Email Management
Unique Categories
Fastmail has no unique categories
Reviews
Reviewers' Company Size
Fastmail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.8%
Marketing and Advertising
11.1%
Human Resources
11.1%
Translation and Localization
5.6%
Telecommunications
5.6%
Other
38.9%
Logistics and Supply Chain
10.0%
Computer Software
8.2%
Information Technology and Services
7.4%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Alternatives
Discussions
Fastmail has no more discussions with answers
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
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