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Compare FastHelp and HelpSmith 
At a Glance
Market Segments
Small-Business (69.6% of reviews)
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
$199.00 1 Seats With One-Time Purchase
FastHelp
Star Rating
(23)4.1 out of 5
Market Segments
Small-Business (69.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about FastHelpHelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FastHelp has a solid ease of use rating of 9.0, but reviewers mention that HelpSmith excels with a higher rating of 9.8, indicating a more intuitive interface that simplifies user navigation.
- Reviewers mention that FastHelp's product direction score of 7.7 suggests some concerns about future updates, while HelpSmith shines with a perfect score of 10.0, indicating strong confidence in its ongoing development and feature enhancements.
- G2 users highlight that FastHelp has a quality of support rating of 9.0, which is commendable, but users on G2 note that HelpSmith offers slightly better support with a rating of 9.1, reflecting a more responsive customer service experience.
- Users say that FastHelp is particularly beneficial for small businesses, with 69.6% of reviews coming from this segment, while HelpSmith has an even higher concentration of 75.0%, suggesting it may be more tailored to the needs of small business users.
- Reviewers mention that FastHelp has a total of 23 reviews, which provides a decent amount of feedback, but HelpSmith, with only 16 reviews, has a higher star rating of 4.8, indicating that the feedback it does receive is overwhelmingly positive.
- Users report that while FastHelp has a good entry-level price, HelpSmith's entry-level price of $199.00 may be a consideration for budget-conscious buyers, especially given its higher ratings in key areas like ease of setup and admin.
Pricing
Entry-Level Pricing
FastHelp
No pricing availableHelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
Free Trial
FastHelp
No trial information availableHelpSmith
Free Trial is available
Ratings
Meets Requirements
8.7
5
9.8
15
Ease of Use
9.0
5
9.8
15
Ease of Setup
Not enough data
9.9
12
Ease of Admin
Not enough data
10.0
10
Quality of Support
9.0
5
9.1
9
Has the product been a good partner in doing business?
Not enough data
10.0
8
Product Direction (% positive)
7.7
5
10.0
15
Categories
Categories
Shared Categories
FastHelp and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
FastHelp has no unique categories
HelpSmith has no unique categories
Reviews
Reviewers' Company Size
FastHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.4%
Marketing and Advertising
8.7%
Information Technology and Services
8.7%
Manufacturing
4.3%
Telecommunications
4.3%
Other
56.5%
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Discussions
FastHelp has no discussions with answers
HelpSmith has no discussions with answers
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