Compare FarEye and parcelLab 
At a Glance
Market Segments
Enterprise (62.4% of reviews)
Mid-Market (57.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
FarEye
Star Rating
(253)4.8 out of 5
Market Segments
Enterprise (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FarEyeparcelLab
Star Rating
(255)4.6 out of 5
Market Segments
Mid-Market (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about parcelLabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that FarEye excels in ease of use, with users appreciating its intuitive features for managing complex logistics, such as cross-dock and bulky orders. One user highlighted how the platform's live tracking module simplifies monitoring order movements.
- Users say that parcelLab stands out for its return management capabilities, with many finding the process of placing returns and accessing return labels straightforward and user-friendly. A recent reviewer noted the ease of downloading return labels and packing slips, making the return process hassle-free.
- Reviewers mention that FarEye's implementation process is notably quick, with users praising its seamless integration into existing systems. This is particularly beneficial for businesses looking to streamline their logistics operations without extensive setup time.
- According to verified reviews, parcelLab has a strong focus on customer support, with users appreciating the quality of assistance provided. Many have noted that the support team is responsive and helpful, enhancing the overall user experience.
- G2 reviewers highlight that while FarEye has a higher overall satisfaction score, parcelLab's recent reviews indicate a growing user base that values its detailed information and straightforward navigation, particularly for tracking orders and managing returns.
- Users report that FarEye's robust features for order tracking and logistics management are impressive, but some find that it may not fully meet the specific needs of all workflows, suggesting that businesses with unique requirements might face challenges in customization.
Pricing
Entry-Level Pricing
FarEye
No pricing availableparcelLab
No pricing availableFree Trial
FarEye
No trial information availableparcelLab
No trial information availableRatings
Meets Requirements
9.5
218
9.0
216
Ease of Use
9.6
221
8.8
224
Ease of Setup
9.5
133
8.9
194
Ease of Admin
8.2
34
8.8
74
Quality of Support
9.5
218
8.9
204
Has the product been a good partner in doing business?
8.8
33
9.2
77
Product Direction (% positive)
9.5
216
9.7
209
Features by Category
Routing
9.3
37
Not enough data
9.5
36
Not enough data
9.4
36
Not enough data
Scheduling
9.2
36
Not enough data
9.2
35
Not enough data
9.3
36
Not enough data
9.3
36
Not enough data
Optimization
9.3
36
Not enough data
9.2
36
Not enough data
9.3
37
Not enough data
Analytics
9.4
36
Not enough data
9.3
36
Not enough data
9.4
36
Not enough data
Management - Multicarrier Parcel Management Solutions
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Supply Chain Operations
9.7
121
Not enough data
9.8
127
Not enough data
Feature Not Available
Not enough data
Customer Management
9.7
124
Not enough data
9.7
126
Not enough data
9.6
122
Not enough data
Analytics
9.6
125
Not enough data
9.6
127
Not enough data
9.6
128
Not enough data
Transportation Management Systems (TMS)Hide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Fleet Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transportation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Labels
9.5
37
8.5
83
9.5
36
8.9
84
9.4
36
8.4
83
Order management
9.9
36
9.5
104
9.5
37
8.9
91
9.8
37
8.8
25
9.6
37
9.3
98
Carrier and rate management
9.4
36
Feature Not Available
9.7
36
8.8
84
9.6
36
Feature Not Available
Inventory management
9.7
36
Feature Not Available
9.5
36
Feature Not Available
9.6
36
Feature Not Available
Reports
9.6
35
9.1
96
9.6
36
Feature Not Available
9.5
36
8.5
85
Visibility
9.9
100
Not enough data
9.9
100
Not enough data
9.9
96
Not enough data
10.0
102
Not enough data
9.9
99
Not enough data
9.9
97
Not enough data
9.9
97
Not enough data
Delivery
9.9
102
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Workflow Automation
9.9
95
Not enough data
9.9
96
Not enough data
9.9
94
Not enough data
9.9
96
Not enough data
Network Management
9.9
95
Not enough data
9.9
97
Not enough data
Performance
Feature Not Available
Not enough data
9.9
97
Not enough data
9.9
99
Not enough data
Platform
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Dispatching
9.3
134
Not enough data
9.1
123
Not enough data
9.3
131
Not enough data
Customer portal
9.4
135
Not enough data
9.5
132
Not enough data
9.1
128
Not enough data
9.3
125
Not enough data
9.2
129
Not enough data
Driver tools
9.3
122
Not enough data
9.6
130
Not enough data
9.2
126
Not enough data
9.3
119
Not enough data
Reports
9.4
132
Not enough data
9.3
117
Not enough data
9.4
119
Not enough data
Integrations
9.2
20
9.0
98
9.3
19
8.8
91
9.3
19
Feature Not Available
9.3
20
8.8
92
Tracking
9.5
20
9.3
104
9.4
20
8.4
33
Transactions
9.2
19
8.4
93
9.3
19
8.8
90
8.9
19
8.9
22
8.6
19
9.0
21
Agentic AI - Package Tracking
Not enough data
7.7
30
Not enough data
8.4
35
Not enough data
8.3
33
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FarEye and parcelLab are categorized as Returns Management and Shipping
Unique Categories
FarEye is categorized as Last Mile Delivery, 3PL, Supply Chain Visibility, Multicarrier Parcel Management Solutions, Route Planning, and Transportation Management Systems (TMS)
parcelLab is categorized as SAP Store and Package Tracking
Reviews
Reviewers' Company Size
FarEye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
parcelLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
37.6%
Logistics and Supply Chain
26.5%
Retail
8.6%
Telecommunications
2.9%
Consumer Goods
2.9%
Other
21.6%
Retail
21.5%
Apparel & Fashion
16.7%
Consumer Services
11.0%
Consumer Goods
10.5%
Furniture
4.8%
Other
35.5%
Discussions
FarEye has no discussions with answers
What is ParcelLab used for?
1 Comment
Official Response from parcelLab
parcelLab is a cloud-based solution designed to enhance post-purchase communication for online retailers. Here are some of the things that parcelLab can be...Read more
How well does parcelLab connect with different e-commerce platforms?
1 Comment
TT
We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find...Read more
How long does it take to setup an account?
1 Comment
TT
At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations...Read more
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