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Compare Factors.AI and Glassbox 
Featured Products
At a Glance
Market Segments
Mid-Market (51.4% of reviews)
Enterprise (78.3% of reviews)
Entry-Level Pricing
Contact Us Per Month
No pricing available
Factors.AI
Star Rating
(178)4.5 out of 5
Market Segments
Mid-Market (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxFactors.AI vs Glassbox
When assessing the two solutions, reviewers found Glassbox easier to use, set up, and administer. Reviewers also preferred doing business with Glassbox overall.
- Reviewers felt that Glassbox meets the needs of their business better than Factors.AI.
- When comparing quality of ongoing product support, reviewers felt that Glassbox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Glassbox over Factors.AI.
Pricing
Entry-Level Pricing
Factors.AI
Free Plan
Contact Us
Per Month
No CC required, free forever. Reveal anonymous companies visiting your website
- Up To 200 Accounts Identified/Mo
- Up to 5k Monthly Visitors
- Company Identification
Glassbox
No pricing availableFree Trial
Factors.AI
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
8.7
134
9.8
736
Ease of Use
8.4
148
9.7
738
Ease of Setup
8.8
98
9.8
473
Ease of Admin
8.9
72
9.8
343
Quality of Support
9.7
129
9.8
735
Has the product been a good partner in doing business?
9.4
72
9.9
347
Product Direction (% positive)
9.6
129
9.9
727
Features by Category
Metrics
Not enough data
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Reporting
Not enough data
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Other
Not enough data
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Administration
Not enough data
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Lead Intelligence
8.2
11
Not enough data
8.9
11
Not enough data
8.2
11
Not enough data
Lead Management
8.5
14
Not enough data
8.1
14
Not enough data
8.5
14
Not enough data
Marketing Campaigns
8.5
13
Not enough data
7.2
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
8.3
11
Not enough data
Campaign Execution
8.0
9
Not enough data
8.8
11
Not enough data
8.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Identification
Not enough data
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Tracking & Reporting
Not enough data
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Behavior
Not enough data
9.8
518
|
Verified
Not enough data
9.8
514
|
Verified
Not enough data
9.8
515
|
Verified
A/B Testing
Not enough data
9.8
501
|
Verified
Not enough data
9.8
506
Not enough data
9.8
526
|
Verified
Not enough data
9.9
494
|
Verified
Visitor Information
Not enough data
9.8
540
|
Verified
Not enough data
9.8
561
|
Verified
Agentic AI - Session Replay
Not enough data
8.5
11
Product Analytics
Not enough data
10.0
449
Not enough data
9.9
449
Not enough data
9.9
450
Not enough data
10.0
452
Not enough data
9.9
457
Not enough data
10.0
451
Not enough data
9.9
468
Not enough data
10.0
445
Agentic AI - Product Analytics
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Analytics
Not enough data
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Administration
Not enough data
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Generative AI
Not enough data
10.0
58
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Performance
Not enough data
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Data Availability
8.1
9
Not enough data
9.4
9
Not enough data
8.5
8
Not enough data
Platform Additional Functionality
8.9
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
9.3
9
Not enough data
8.9
9
Not enough data
Platform Basics
Not enough data
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Agentic AI - Customer Journey Mapping
Not enough data
9.0
7
Attribution Modeling
9.1
29
Not enough data
9.1
31
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
23
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
9.0
30
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.9
31
Not enough data
Reporting
8.8
29
Not enough data
8.9
33
Not enough data
8.8
33
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Agentic AI - Account-Based Orchestration Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.7
33
9.9
471
|
Verified
Feature Not Available
9.8
475
|
Verified
Platform Data
8.3
37
9.9
472
|
Verified
8.2
29
9.9
470
|
Verified
8.5
37
9.9
476
|
Verified
8.1
46
9.9
473
|
Verified
Platform Additional Functionality
8.2
46
9.8
473
|
Verified
8.2
50
9.9
466
|
Verified
8.3
48
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
8.9
6
10.0
6
8.1
6
9.3
7
8.9
6
9.5
7
8.3
6
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Reporting
Not enough data
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Agentic AI - Visitor Identification
9.0
7
Not enough data
Agentic AI - Marketing Account Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
7.5
18
Not enough data
8.2
19
Not enough data
7.7
19
Not enough data
Lead Management
8.1
18
Not enough data
7.6
17
Not enough data
8.0
17
Not enough data
Marketing Campaigns
7.8
17
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
Data Availability - Marketing Account Intelligence
7.7
8
Not enough data
Data Accuracy - Marketing Account Intelligence
7.4
7
Not enough data
Agentic AI - Account-Based Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
8.4
35
Not enough data
9.1
41
Not enough data
8.5
36
Not enough data
Lead Management
8.7
57
Not enough data
Feature Not Available
Not enough data
9.1
58
Not enough data
Marketing Campaigns
8.8
36
Not enough data
Feature Not Available
Not enough data
8.4
36
Not enough data
8.4
51
Not enough data
8.6
34
Not enough data
8.7
34
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
7.7
45
Not enough data
8.9
35
Not enough data
8.5
38
Not enough data
8.9
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Campaign Activity
8.3
48
Not enough data
8.7
50
Not enough data
7.8
29
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
8.3
10
Not enough data
8.0
10
Not enough data
7.8
9
Not enough data
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Variation Testing
Not enough data
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Reporting
Not enough data
10.0
459
Not enough data
10.0
456
Personalization
Not enough data
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Administration
Not enough data
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Categories
Categories
Shared Categories
Factors.AI and Glassbox are categorized as Customer Journey Analytics
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Factors.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
46.0%
Information Technology and Services
18.2%
Marketing and Advertising
11.4%
Financial Services
5.7%
Internet
2.3%
Other
16.5%
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Alternatives
Discussions
What is Factors.AI used for?
1 Comment
SS
Factors.ai solves for :
1. Account Deanonymization and Building Audiences
2. Activation Workflows and Orchestration using the Account data
3. ABM...Read more
Factors.AI has no more discussions with answers
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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