# EZO vs SolarWinds Service Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that SolarWinds Service Desk excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy for both IT staff and employees to submit, track, and resolve tickets without extensive training. This is a significant advantage for teams looking for a straightforward ITSM solution. - **Users say** that EZO offers impressive customization options, particularly with its API features and organizational settings. Reviewers appreciate how this flexibility allows them to tailor the software to their specific needs, making it a strong contender for businesses that require a personalized approach to asset management. - **According to verified reviews** , SolarWinds Service Desk has a robust reporting feature that users find beneficial for tracking ticket priorities, which is often noted as a standout capability compared to other systems. This feature enhances visibility and helps teams prioritize their workload effectively. - **Reviewers mention** that EZO's mobile app significantly simplifies the asset tracking process, making it easier for users to manage their assets on the go. This mobile functionality is particularly praised by users who value accessibility and convenience in their asset management solutions. - **G2 reviewers highlight** that SolarWinds Service Desk has a strong support system, with many users noting the quality of assistance they receive. This support is crucial for organizations that may need help during implementation or when troubleshooting issues, ensuring a smoother experience overall. - **Users report** that while EZO has a slightly higher star rating, the overall satisfaction with SolarWinds Service Desk is bolstered by a larger number of reviews, indicating a more consistent user experience across a broader audience. This can provide potential buyers with greater confidence in the reliability of SolarWinds Service Desk. | | EZO | SolarWinds Service Desk | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 392 | 785 | | **Largest Market Segment** | Mid-Market (53.9% of reviews) | Mid-Market (68.3% of reviews) | | **Entry Level Price** | Starting at $40.00 Per Month | $39.00 Per Month | --- ## Top Pros & Cons ### EZO Pros: - Ease of Use (87 reviews) - Inventory Management (53 reviews) Cons: - Missing Features (16 reviews) - Navigation Difficulty (14 reviews) ### SolarWinds Service Desk Pros: - Ticketing System (8 reviews) - Asset Management (7 reviews) Cons: - Missing Features (5 reviews) - Asset Management (4 reviews) --- ## Ratings Comparison | Rating | EZO | SolarWinds Service Desk | |---|---|---| | **Meets Requirements** | 8.8 (344 reviews) | 8.6 (694 reviews) | | **Ease of Use** | 8.6 (352 reviews) | 9.0 (712 reviews) | | **Ease of Setup** | 8.5 (235 reviews) | 8.6 (572 reviews) | | **Ease of Admin** | 8.7 (171 reviews) | 8.9 (580 reviews) | | **Quality of Support** | 8.6 (275 reviews) | 8.9 (681 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (156 reviews) | 9.0 (560 reviews) | | **Product Direction (% positive)** | 8.7 (334 reviews) | 9.0 (678 reviews) | --- ## Pricing ### EZO #### Entry-Level Pricing Plan: Essential Price: Starting at $40.00 Per Month Description: $40.00 per month For 250 items, Unlimited Users* Key Features: - Device Discovery - Inventory Management - Custody Management- Dedicated Devices [Browse all 5 editions](https://www.g2.com/products/ezo/pricing) #### Free Trial Yes ### SolarWinds Service Desk #### Entry-Level Pricing Plan: ESSENTIALS Price: $39.00 Per Month Description: Includes: Key Features: - Incident Management - Knowledge Base - Service Portal [Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **EZO** | N/A | N/A | | **SolarWinds Service Desk** | 8.5/10 | 143 | #### Administration | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | #### Service Desk | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | #### Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | #### Functionality | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | | **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | | **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Asset Tracking | Product | Score | Reviews | |---|---|---| | **EZO** | 8.3/10 | 233 | | **SolarWinds Service Desk** | N/A | N/A | #### Asset Definition | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Asset Register - Asset Tracking** | 8.7 (217 reviews) | Not enough data | | **Relationships - Asset Tracking** | 8.4 (205 reviews) | Not enough data | | **Costs - Asset Tracking** | 8.3 (204 reviews) | Not enough data | #### Asset Tracking | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Location - Asset Tracking** | 8.4 (214 reviews) | Not enough data | | **Status - Asset Tracking** | 8.7 (217 reviews) | Not enough data | | **History - Asset Tracking** | 8.7 (216 reviews) | Not enough data | #### Agentic AI - Asset Tracking | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Natural Language Interaction** | 6.6 (34 reviews) | Not enough data | ### Tool Tracking | Product | Score | Reviews | |---|---|---| | **EZO** | 8.6/10 | 63 | | **SolarWinds Service Desk** | N/A | N/A | #### Check In/Out | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Due Date Assignment** | 9.0 (55 reviews) | Not enough data | | **Barcode Check In/Check Out** | 8.5 (54 reviews) | Not enough data | | **Tool Reservation Portal** | 8.7 (54 reviews) | Not enough data | | **Mobile App with Scanner** | 8.1 (52 reviews) | Not enough data | #### Tool Tracking | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Tool Info Tracking** | 8.9 (56 reviews) | Not enough data | | **Maintenance Schedule Tracking** | 8.1 (54 reviews) | Not enough data | | **Custom Tool Info Fields** | 8.7 (57 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **EZO** | N/A | N/A | | **SolarWinds Service Desk** | 7.6/10 | 108 | #### Monitoring | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 4.3 (9 reviews) | #### Management Tools | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | | **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | #### Generative AI | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | 5.9 (24 reviews) | | **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | #### Agentic AI - Incident Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **EZO** | N/A | N/A | | **SolarWinds Service Desk** | 8.2/10 | 76 | #### Asset Inventory | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | | **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | | **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | | **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | | **Asset Discovery** | Not enough data | 8.0 (60 reviews) | #### Generative AI | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - IT Asset Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Central Dashboard** | Not enough data | 8.6 (65 reviews) | | **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | | **Risk Management** | Not enough data | 8.0 (9 reviews) | | **Integrations** | Not enough data | 8.1 (57 reviews) | ### Inventory Control | Product | Score | Reviews | |---|---|---| | **EZO** | 8.0/10 | 180 | | **SolarWinds Service Desk** | N/A | N/A | #### Multichannel inventory management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Warehouse Inventory Transfer** | 7.6 (111 reviews) | Not enough data | | **Multichannel Inventory Syncing** | 7.4 (103 reviews) | Not enough data | | **Multi-Warehouse Routing** | 7.2 (104 reviews) | Not enough data | #### 3PL inventory management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Client management** | 7.4 (109 reviews) | Not enough data | | **Marketplace connections** | 7.1 (99 reviews) | Not enough data | | **3PL inventory tracking** | 7.6 (103 reviews) | Not enough data | #### Inventory Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Inventory Tracking** | 8.8 (142 reviews) | Not enough data | | **Inventory Costing** | 7.9 (125 reviews) | Not enough data | | **Product Master** | 8.2 (117 reviews) | Not enough data | | **Inventory Forecasting** | 8.0 (112 reviews) | Not enough data | | **Integrations** | 7.4 (106 reviews) | Not enough data | #### Inventory Management Platform Features | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Centralized Inventory Database** | 8.9 (162 reviews) | Not enough data | | **Inventory Level Dashboards** | 8.5 (156 reviews) | Not enough data | | **Stock History Reporting** | 8.2 (144 reviews) | Not enough data | | **Low Stock Notifications** | 8.0 (138 reviews) | Not enough data | | **Bundles, Kits, & Variants** | 7.7 (136 reviews) | Not enough data | | **Asset Tracking** | 8.6 (164 reviews) | Not enough data | | **Inventory Forecasting** | 8.5 (39 reviews) | Not enough data | | **eCommerce Integrations** | Feature Not Available | Not enough data | | **Accounting Integrations** | 8.5 (34 reviews) | Not enough data | | **Data Exporting / Importing** | 7.8 (144 reviews) | Not enough data | ### Barcode | Product | Score | Reviews | |---|---|---| | **EZO** | 7.8/10 | 53 | | **SolarWinds Service Desk** | N/A | N/A | #### Barcode support | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Symbologies** | 8.3 (43 reviews) | Not enough data | | **Serialization** | 8.4 (43 reviews) | Not enough data | | **Standard formatting** | 8.5 (46 reviews) | Not enough data | | **Printing** | 7.8 (48 reviews) | Not enough data | | **Integrations** | 7.6 (39 reviews) | Not enough data | #### Design | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Label formats** | 7.6 (47 reviews) | Not enough data | | **WYSIWYG editor** | 7.3 (40 reviews) | Not enough data | | **Color editor** | 7.3 (39 reviews) | Not enough data | | **Graphics import** | 7.5 (39 reviews) | Not enough data | | **1D and 2D barcodes** | 7.7 (42 reviews) | Not enough data | | **RFID Encoding** | 7.5 (38 reviews) | Not enough data | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **EZO** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Functionality | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Risk assessment | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Shadow IT detection** | Not enough data | Feature Not Available | | **Software vulnerability assessment** | Not enough data | Feature Not Available | | **Redundant software functionality identification** | Not enough data | Feature Not Available | ### Service Desk | Product | Score | Reviews | |---|---|---| | **EZO** | N/A | N/A | | **SolarWinds Service Desk** | 8.3/10 | 488 | #### Incident Management | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | | **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | | **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | | **Knowledge Base** | Not enough data | 8.3 (412 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | #### Reporting | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Dashboards** | Not enough data | 8.3 (455 reviews) | | **Time Tracking** | Not enough data | 8.2 (356 reviews) | | **Surveys** | Not enough data | 8.0 (329 reviews) | #### Access & Usability | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Mobile** | Not enough data | 7.2 (359 reviews) | | **Self Service** | Not enough data | 8.5 (401 reviews) | | **Active Directory** | Not enough data | 8.3 (340 reviews) | | **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | #### Agentic AI - Service Desk | Feature | EZO | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | --- ## Categories **Unique to EZO (4):** [Tool Tracking Software](https://www.g2.com/categories/tool-tracking), [Asset Tracking Software](https://www.g2.com/categories/asset-tracking), [Inventory Control Software](https://www.g2.com/categories/inventory-control-software), [Barcode Software](https://www.g2.com/categories/barcode) **Unique to SolarWinds Service Desk (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) --- ## Reviewer Demographics ### By Company Size | Segment | EZO | SolarWinds Service Desk | |---|---|---| | **Small-Business** | 33.9% | 7.9% | | **Mid-Market** | 53.9% | 68.3% | | **Enterprise** | 12.2% | 23.7% | ### By Industry #### EZO - **Construction:** 8.3% - **Information Technology and Services:** 6.0% - **Higher Education:** 3.9% - **Education Management:** 3.9% - **Computer Software:** 3.6% - **Non-Profit Organization Management:** 2.8% - **Oil & Energy:** 2.8% - **Media Production:** 2.6% - **Computer Games:** 2.6% - **Electrical/Electronic Manufacturing:** 2.3% - **Other:** 61.1% #### SolarWinds Service Desk - **Information Technology and Services:** 12.5% - **Hospital & Health Care:** 7.5% - **Higher Education:** 4.8% - **Education Management:** 4.8% - **Financial Services:** 4.3% - **Computer Software:** 4.1% - **Construction:** 3.2% - **Retail:** 3.1% - **Insurance:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Other:** 49.8% --- ## Alternatives ### Alternatives to EZO - [Asset Panda](https://www.g2.com/products/asset-panda/reviews) — 4.2/5 stars (42 reviews) - [GoCodes Asset Tracking](https://www.g2.com/products/gocodes-asset-tracking/reviews) — 4.5/5 stars (39 reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) — 4.0/5 stars (275 reviews) - [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) — 4.6/5 stars (601 reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (378 reviews) - [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (684 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3855 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1539 reviews) - [Xero](https://www.g2.com/products/xero/reviews) — 4.4/5 stars (1691 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4791 reviews) ### Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4486 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) --- ## Top Discussions ### EZO - Title: [What is EZOfficeInventory used for?](https://www.g2.com/discussions/what-is-ezofficeinventory-used-for) — 1 comment > **Top comment:** "EZOfficeInventory is an asset lifecycle management software that allows for the creation of purchase orders, scheduling of services, and management of..." - Title: [How to do account cleanup](https://www.g2.com/discussions/32950-how-to-do-account-cleanup) — 1 comment, 1 upvote > **Top comment:** "Hi Amy, Happy to hear that you are trying to reimplement EZOfficeInventory. Please feel free to drop us an email at support@ezofficeinventory.com and..." ### SolarWinds Service Desk - Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app. " - Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ezo-vs-solarwinds-service-desk)