Compare AssetSonar and Freshservice 
At a Glance
Market Segments
Mid-Market (82.1% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
Pay As You Go 250 Assets
$19.00
AssetSonar
Star Rating
(75)4.5 out of 5
Market Segments
Mid-Market (82.1% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go 250 Assets
Free Trial is available
Browse all 3 pricing plansFreshservice
Star Rating
(1,317)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user experience, with many praising its intuitive interface and the ability to streamline customer support processes. Users appreciate how it consolidates multiple applications into a single platform, enhancing efficiency across departments.
- Users say that AssetSonar offers a straightforward approach to asset management, highlighting its ease of use and the ability to quickly search for asset details. Reviewers find it particularly beneficial for tracking IT assets throughout their lifecycle, which improves visibility and accountability.
- According to verified reviews, Freshservice stands out for its robust ticketing system, receiving high marks for its automation features and overall performance in managing support tickets. Users note that it significantly enhances their ability to handle customer inquiries efficiently.
- Reviewers mention that while AssetSonar provides excellent asset management capabilities, it may not offer the same breadth of features as Freshservice. Some users feel that it lacks certain advanced functionalities that could further enhance their operational workflows.
- G2 reviewers highlight that Freshservice's implementation process is quick and user-friendly, with many users appreciating the intuitive onboarding wizard that helps them get started without a steep learning curve. This contrasts with some experiences reported by AssetSonar users, who noted the need for more guidance during setup.
- Users report that both products have strong support, but AssetSonar receives slightly higher marks for its quality of support. Reviewers commend the EZO team's assistance in setting up the system, indicating a positive experience with customer service and support resources.
Pricing
Entry-Level Pricing
AssetSonar
Hardware Asset Management
Pay As You Go
250 Assets
Effortless device tracking for full visibility, stronger security, and smoother day-to-day operations.
- Hardware Discovery & Tracking (Agent-based, Network, MDM, Barcode/QR, RFID)
- Hardware Custody Management (Check-in/out, Auto Custody, Reservations, Availability)
- Inventory Management (Stock Levels, Multi-location, Low Stock Alerts)
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
AssetSonar
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.7
65
8.9
1,173
Ease of Use
8.8
71
9.2
1,176
Ease of Setup
8.6
55
8.8
960
Ease of Admin
8.8
49
9.0
959
Quality of Support
9.2
52
9.0
1,133
Has the product been a good partner in doing business?
9.1
46
9.1
934
Product Direction (% positive)
8.9
63
9.5
1,160
Features by Category
Administration
8.1
7
8.6
321
|
Verified
10.0
7
8.4
345
|
Verified
8.8
7
8.4
374
|
Verified
Service Desk
9.0
7
9.4
403
|
Verified
9.4
6
9.1
376
|
Verified
9.2
6
8.8
369
|
Verified
Management
9.2
6
8.5
313
|
Verified
9.2
6
8.9
318
|
Verified
9.2
6
8.8
282
|
Verified
9.2
6
8.5
286
|
Verified
9.7
5
8.1
229
|
Verified
Functionality
8.9
6
9.4
334
|
Verified
9.4
6
8.7
270
|
Verified
8.9
6
8.7
267
|
Verified
8.9
6
8.8
304
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
9.2
55
Not enough data
7.9
56
Not enough data
7.7
54
Not enough data
7.7
52
Not enough data
8.1
52
Not enough data
Generative AI
5.9
40
Not enough data
5.8
40
Not enough data
Agentic AI - IT Asset Management
4.9
13
Not enough data
5.5
13
Not enough data
6.4
13
Not enough data
5.5
13
Not enough data
4.9
13
Not enough data
5.4
13
Not enough data
5.6
13
Not enough data
Management
8.7
53
Not enough data
7.9
53
Not enough data
7.1
36
Not enough data
8.3
55
Not enough data
Functionality
7.5
18
Not enough data
8.1
18
Not enough data
7.1
18
Not enough data
6.7
17
Not enough data
6.5
17
Not enough data
7.5
17
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
6.0
17
Not enough data
5.2
17
Not enough data
5.5
17
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AssetSonar and Freshservice are categorized as IT Asset Management and IT Service Management (ITSM) Tools
Unique Categories
AssetSonar is categorized as Software Asset Management Tools
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
AssetSonar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Computer Software
13.9%
Legal Services
5.6%
Financial Services
4.2%
Marketing and Advertising
4.2%
Other
52.8%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.2%
Alternatives
Discussions
AssetSonar has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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